We have dined at Upstairs many times since it opened. Our recent visit was disappointing sadly. The service is slow depsite the fact there appears to be sufficient staff to handle their max capacity. The food was fine but just not as good as it use to be - perfectly cooked lamb was somehow tough, foie gras just not quite right. We wanted dessert but it took so long for anyone to come back to our table that we just asked for the bill. I had left a message on the Monday for a Friday reservation, and not hearing anything chased them on the Thursday to be told they'd forgotten to call me. Luckily we got in (husband's birthday so potential disaster of nowehere to go on a Friday night in London!) I'm not saying we won't go back - but they do need to pull their socks up - with their price point they are currently punching above their weight for a 'local' restaurant.
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