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“OK but not really anything special”
Review of The Winter Garden

The Winter Garden
Ranked #188 of 22,564 Restaurants in London
Certificate of Excellence
Cuisines: European, British
More restaurant details
Restaurant details
Good for: Romantic, Business meetings, Local cuisine, Special occasions, Large groups, Families with children
Dining options: Dinner, Late Night, Brunch, Lunch, Free Wifi, Full Bar, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Valet Parking, Waitstaff, Wheelchair Accessible
Neighborhood: Marylebone
Description: Situated at the heart of the soaring eight-story glass roof atrium, the Winter Garden restaurant proudly offers a memorable dining experience. Open throughout the day for Breakfast, Lunch, award winning Afternoon Tea and Dinner. Our friendly and professional team are always delighted to serve and assist you.Unique surroundings and a welcoming atmosphere, where every meal is an occasion.
St. Albans, United Kingdom
Level Contributor
37 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“OK but not really anything special”
Reviewed December 16, 2012

This restaurant is in a large atrium in the centre of the Landmark Hotel and is overlooked by the guest rooms. Decor is decidedly middle eastern, with palm trees and wide gold framed chairs. All a bit kitsch for me. The food was ok - perfectly acceptable but nothing remarkable. The menu was a little restrictive, though quality was good. Venison carpaccio is to be recommended. Wine list was also a bit thin. Service was a little slow and this could be improved, as it was not busy when I was there...high end prices should really bring excellent service. Piano in the background was a nice touch and the generous spacing between tables means that you can have a proper conversation for business lunches. It seems that this is the sort of place that tourists come for afternoon tea. Again not my sort of thing.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank ZukeLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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565 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
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English first
Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Afternoon - savoy prices, but service doesn't match”
Reviewed December 15, 2012 via mobile

My girlfriend and I went for a late afternoon tea - we'd booked in advance - as is to be expected the penultimate weekend before Christmas. To be honest it didn't start well and carried on from there. We'd booked the afternoon tea, and as with every other hotel in London there's a champagne option - normally an extra £5 to 16 depending on the hotel. Here it's only a £5 but because its Christmas it was mandatory and combined with a minor price increase from the listed price on the Internet - not that I really care about £3 but don't really appreciate the option being taken away.

The service was well, not great, for the same price you can go to savoy, Connaught, and claridges - where at the mere sight of you running low on sandwiches, cakes, scones, or dare you even attempt to pour your own tea, you're immediately assisted or asked if you'd like anything more - here nothing even close to that - and it's not that I can't pour my own tea - but more the point that if your charging £50 ahead for afternoon tea you expect five star service and quite frankly it just didn't deliver. There were a number of issues caused by our waiter going on a break and the replacement got our order wrong, attempted to argue and was quite clearly trying to get us to finish as soon as possible- to be fare when we raised the issues they were very apologetic and reduced the bill - but it's certainly not somewhere I'll be revisiting

Helpful?
1 Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Brilliant!”
Reviewed December 12, 2012

I did the top table here. 3 course pre-theatre menu for £25. The food was outstanding, everything was delicious, cooked perfectly and to be honest - was one of the best meals I have ever had! Would highly recommend and go again. I went with my mother for a birthday treat and it delivered. The building is beautiful and the atrium is simply wonderful. It is truly stunning, with the palm trees, soothing lighting, and a harpist at lunch as well! The only downside was that it tool a while for us to order. The meal was relaxed, they did not rush us at all and the ambience was top.

I am coming here again!

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Janina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Poor service at Winter Garden Restauran”
Reviewed December 7, 2012

We were really looking forward to eating Mark Poynton's food at the Winter garden last weekend. The food lived up to expectations but the service was disappointing, The location was stunning but atmosphere was lacking and we were distracted by a corporate event on the table next to us and a wedding with speeches above us that interrupted the flow of conversation. We were also all freezing which made it hard to relax and although we recognize that the waiting staff could not make the place warm their response to our concerns about the temperature were met with a bland an disengaged response.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank corkykate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Freezing cold and rude staff”
Reviewed December 6, 2012

We dined at the Landmark Winter Garden and had planned a special visit with friends.
The food was superb but was ruined by the freezing conditions of the restaurant. It was very cold and made the whole experience very uncomfortable.

We mentioned the temperature on several occasions to the staff, they just agreed and did nothing about it. All of the guests had to wear coats and wrap themselves in shawls. We felt the attention paid to our enjoyment was minimal and our complaints were dismissed.

The staff also rudely requested a tip when we were clearly unhappy with the lack of action or any solution to the lack of heating. It ruined a fantastic meal and frankly, was utterly unacceptable for a 5 star hotel.

As first-time diners at Landmark, we will never be returning and will be warning others against wasting their money at a place that clearly does not care about the comfort of their guests. We sent an email to complain about our experience and received a generic, pro-forma response.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank umamihan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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