We arrived for an early dinner. There was only one other couple in the restaurant. But by the time our starters arrived, the entire restaurant was full and busy. So we were happy to have arrived early. Well, then, unfortunately, our mains didn't arrive for an hour after we finished our starters. People who were seated while we were eating our starters had already finished 2 courses, paid, and left.
Ok, so sometimes mistakes happen... human error, understandable and can be forgivable if addressed right away. In this situation, it's not forgivable. When mistakes happen, I expect an apology, some kind of acknowledgment. Our server, a young woman who appeared initially to be quite friendly when the restaurant was empty became stressed and obnoxious as the restaurant grew busy. Without attitude we asked about our mains and she snapped, "There's a queue!" Obviously, she was defensive to start since a simple question could set her off like that. However, throughout our wait, the older man who seated us and the younger man who works behind the counter continually looked over at our table noticing that our food had not come. Finally the man behind the counter went into the kitchen, then came to our table and said, "It's coming." This all happened without a word from us after the female server smacked us down. When our mains finally arrived, I said, "It's ok if our order was lost, a simple acknowledgement would have been nice." Well, obviously, that was the wrong thing to say... so I must have deserved what happened afterwards. She started screaming, "There's a queue! Your order wasn't lost! There's a queue! What do you want me to do, push your order in front of the others? That's not fair to them! There's an order to these things! There's a queue!" And then she said, as she stomped away from us, "They're a nightmare!"
First of all, if we had been pushy and high-maintenance demanding things that we didn't deserve, then ok, maybe I could see why she would have reacted that way. But even if we had been that way, I still don't think a server should purposefully humiliate a paying customer the way she did. Everyone in that restaurant could hear what had happened. When we had left, there was another table of customers leaving at the same time that told us they thought she was out of control and clearly doesn't understand the meaning of "queue".
Unfortunately for that incident alone, we will never return to this restaurant. It's a shame because we thought the food was passable and it's a convenient location for us.
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