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“excellent service”

The Butlers Wharf Chop House
Ranked #864 of 22,853 Restaurants in London
Certificate of Excellence
Price range: $23 - $65
Cuisines: Steakhouse, British
More restaurant details
Restaurant details
Good for: Local cuisine, Romantic, Business meetings
Dining options: Breakfast, Lunch, Dinner, Late Night, Delivery, Outdoor Seating, Reservations
Description: We pride ourselves on serving modern British food that is locally sourced. Being located along London's riverside we have all kinds of amazing suppliers at our finger tips with the likes of Cannon and Cannon from Borough Market bringing you the best in British charcuterie and grass-fed Spey side Angus X steaks, our restaurant is brimming with quality ingredients. As well as meat we like to think our fish & seafood is pretty good too, with Foreman's smoked salmon, Carlingford Rocks Oysters and sumptuous lobster. Soak up magnificent views across to Tower Bridge and beyond, we like to think this it is the perfect place to come and sample one of our craft ale's or peruse our extensive gin list. The Chop House bar has a relaxed atmosphere adjacent to the main restaurant and is a great place to stop by for a quick bite to eat or to enjoy cocktails in a relaxed setting, overlooking Tower Bridge. Whether you're on a lunch break with colleagues or popping in at the weekend with family there is something for everybody's taste.
London, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“excellent service”
Reviewed July 1, 2014

I was really impressed with the customer service in this restaurant.. The waitress Gerda was very polite and enthusiastic. Great atmosphere and superb food!

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Daiane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew L, General Manager at The Butlers Wharf Chop House, responded to this review, July 9, 2014
Dear Daiane P,

Thank you for taking the time to write to us.

We are so pleased that you enjoyed the service provided by Gerda and the food.

We do hope to see you very soon.

Kind regards

Matthew Law

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,334 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
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  • English first
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English first
London, United Kingdom
Level 2 Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Outstanding service.”
Reviewed July 1, 2014

Great food, atmosphere and views.
Gerda is one of the best waitress we have come across here in London.
Kind, polite and attentive.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank GPiucco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew L, General Manager at The Butlers Wharf Chop House, responded to this review, July 9, 2014
Dear GPiucco,

Thank you for your feed back.

We are so pleased to hear that Gerda took such good care of you whilst dining in our bar area.

We hope to see you again very soon.

Kind regards

Mathew Law

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
derbys
Level 3 Contributor
15 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Great dining experience”
Reviewed July 1, 2014

Visited here for Sunday lunch on a beautiful sunny day.
We managed to get a riverside table overlooking the tower bridge.
We both enjoyed our meals, Sunday lunch & lemon sole. Although the Sunday lunch was excellent I was a little disappointed that no potatoes or vegetables were served with the fish.
The service was excellent, particularly from Andrea for whom nothing was too much trouble.
Would definitely return if when we get the chance.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank cazpDerbys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew L, General Manager at The Butlers Wharf Chop House, responded to this review, July 9, 2014
Dear cazpDerbys,

Thank you for posting your feed back on line.

We are really pleased to hear you enjoyed your Sunday lunch with us, sorry about the potatoes as these should have come with the fish, I will speak to the Kitchen regarding this.

we look forward to seeing you again.

Kind regards

Mtthew Law
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Half a quails egg!”
Reviewed July 1, 2014

Went there for a birthday dinner and ate the £25.00 menu. Personally, I find three courses a bit of a challenge and would prefer it if they had offered a choice of two or three. Looked at A La Carte menu but a rump steak came in at £27.00 with chips an extra £4.00!

You got a cocktail with no discernible alcohol. I had the salad which promised a quail's egg of which there was half! Talk about portion control. The steak was nice but the chips were flabby.

Summer pud was OK.

There was no white 'house wine' at £22.00 a bottle so we were offered another bottle at £28.00 which seemed excessive. Drank the 'house red' which was vile and yes the wine lady kept topping the glasses up as if by way of a punishment.

The waiting staff were nice but incompetent and gave us all the wrong dishes!

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Louella22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew L, General Manager at The Butlers Wharf Chop House, responded to this review, July 9, 2014
Dear Louella22,

Thank you for taking the time to get in touch with us.

I am so sorry to hear we were not at our usual standard, I have passed your feed back onto the team and working towards getting this right.

We do hope that you will return to us and give us another try very soon

Kind regards

Matthew Law

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
63 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Well worth a visit”
Reviewed July 1, 2014

We booked a table for Friday evening and had the set menu - 3 courses and summer cocktail for £25 which is very good value. We arrived at 8.30 and had the option of sitting outside which is worth doing, the view we had of tower bridge was fantastic.

The service was very good, the food was tasty however I was worried it would be a bit minimal as it was a set menu at a good price but we had good size portions and good quality too.

We got some drinks which pushed the overall cost of the bill up but it was still a good price considering you could easily pay the same money in a chain restaurant like Pizza Express/Nandos etc.

Only reason they do not get 5 stars is because the service was a bit slow. I know its a hard one to get right because some people like to sit for hours and others do not want to feel rushed but we didn't get the bill until 11pm and were a tad worried about missing the last train. Just a little speedier would have been nice.

I will quite happily go back again.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew L, General Manager at The Butlers Wharf Chop House, responded to this review, July 9, 2014
Dear Chris S,

Thank you for posting your feed back to us, we are very pleased to hear you enjoyed the set menu on offer.

Nest time you return we will ensure the service is faster for you and get the 5 stars.

we look forward to seeing you again very soon.

Kind regards

Matthew Law
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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