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“Good atmosphere, average food”
Review of Automat - CLOSED

Automat
Price range: $26 - $82
More restaurant details
Restaurant details
Good for: Large groups, Families with children
Dining options: Late Night, Lunch, Dinner, Breakfast, Reservations
Dining style: Casual Dining
Neighborhood: Mayfair
Cross street: Piccadilly
Transit: Green Park
Ludlow, United Kingdom
Level 6 Contributor
145 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 96 helpful votes
“Good atmosphere, average food”
Reviewed January 29, 2013

Worth a visit but given the vast choice elsewhere doesn't do enough to want to return. Bases itself on an American style diner but unfortunately doesn't replicate the American style quality in it's food offer.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank p35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

200 reviews from our community

Visitor rating
    33
    87
    46
    20
    14
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
1 review
“Good food, Bad Service, Terrible Management.”
Reviewed January 24, 2013

I visited Automat on Sunday the 23rd of December for lunch as I have done previously on quite a few occasions. The food was to its normal high standard (the steak tartare is very good!) but the service was quite poor. From arriving without a reservation and asking for a table, to desert the service was far below what you would expect when spending £80 on lunch for 2. The feeling that was portrayed was that the staff didn't really want to be there, which is understandable given the holiday ahead, though no excuse.

Everything from previous ordered drinks, sauces, water, and sugar for coffee had to be asked for. We were never checked back on and as the meal progressed it became more difficult to get anyone's attention when something (like sugar for coffee, sauces, water, etc) was missed.

If nothing else at least we took some comfort in knowing we weren't alone. The table next to us seemed to receive the same treatment and were overheard discussing the same problems.

I contacted the restaurant near the time and heard a response back from the management. They kindly offered to send me something in return for the disappointment, something I did not expect at the time, but did appreciate given what was a painfully average experience. Nothing ever arrived, and I contacted the management to inform them of so. Nothing has been heard back since. At this point all I can say is that the poor service at automat extends beyond the restaurant floor; Promises should not be made to rectify a complaint if there is no intention to follow it through. The only rationale I can think of is to delay/avoid a bad review.

I will not be returning to Automat as there are far better places in London which offer better value and service.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 182186338182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nice, France
Level 6 Contributor
102 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
“High End Diner”
Reviewed January 18, 2013

Great Burger.. Mac and Cheese as a side (always a good option) Very Trendy (is that even a word??) Girl at front of house might be best looking girl i have ever seen... but she may not be as good as the French onion Soup I had as a starter... cos that was the best I ever had.

Had a great night... worth checking out!

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank DiscoVolante10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern England
Level 5 Contributor
89 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
“Nice buzz - good brunch”
Reviewed January 18, 2013

Nice atmosphere, retro decor and good food and fab smoothies - worth a visit if in the area and want something s; sightly more relaxed than some nearby places

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Debs4206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Belgium
Level 1 Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Really good Rib-Eye”
Reviewed December 30, 2012 via mobile

Ended up at Automat by chance after our reservation at Maze Grill didn't seem to exist. Friendly hostess at Maze helped us reserve a table. Similar type menu as at Maze with slightly low prices. Service quite ok and starters ok as well. We all decided to go for the Rib-Eye but cooked differently, from well done to medium rare and all steaks were perfectly grilled to order with very delicious taste. Can definitely recommend if you are looking for a good steak. Nice location in Mayfair as well.

Helpful?
Thank Jens L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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