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“Don't get too excited!”
Review of The Phoenix

The Phoenix
Ranked #2,900 of 23,993 Restaurants in London
Price range: $20 - $42
Cuisines: Gastropub
More restaurant details
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Neighborhood: Westminster
Description: Whether you've just popped in to see the Queen but didn't fancy staying for tea, are catching a show at the theatre next door or just feel like lingering over a pint before facing the hustle and bustle of Victoria, we have the perfect place for you. The Phoenix, just 5 minutes from Victoria Station, is alive in the week with office workers and on the weekend the hubbub comes from the tourists popping into Buckingham Palace. Our menu showcases the fresh seasonal ingredients whilst reminding all how good traditional British food can be. The large bar is a mix and match of tables, armchairs, with space at the bar for those wanting to sample the real ales or a fine fine glass of wine. The Upstairs Bar is ideal for meetings, dinners, drinks and more. Out the back is the garden delightful for a light lunch or after work libation. The Royal Family have a delightful local.
Reviewed September 4, 2013 via mobile

Lovely atmosphere & service fantastic but food was really bland and disappointing!! Other more traditional pubs in the area are better value as far as the food hors for your money!

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Thank ShazzaMck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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252 - 256 of 338 reviews

Reviewed August 17, 2013

If you're in the neighborhood and need a break from walking about, check out this very cool pub. The butternut squash soup was phenomenal, and the atmosphere was a great break from touristy spots.

Thank JM_and_Rach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2013

This restaurant was recommended to us by our Hotel Concierge and we were so happy that we took his advice. Although the atmosphere is like a neighborhood pub, the menu is amazing and unique. Soups were fantastic, as were the main courses and (my favorite!) the desserts. This place gets crowded as many local people have discovered its charm as well. Great beers on tap, and decent prices, too. Go there if you get the chance. We highly recommend it!

Thank Mermac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2013

It looks like a friendly pub that serves food and ale but this is really just a front for an elaborate game where you try and get food and ale and they try to stop you - and after a while you realise that the smiles on the waiting staff's faces are ones of bewilderment not kindness. They have various techniques for thwarting you which I shall outline here:

1) When you phone to book a table, they tell you to use the website to do it
2) When you book a table on the website this isn't communicated to the pub (so we turned up with a confirmed reservation that the staff couldn't deny, but had no knowledge of)
3) After a while you realise there's no menu. You ask for one. This seems to surprise them
4) You vainly try to catch the eye of one of the waiting staff who are smiling, glassy-eyed into the distance as if they are on some kind of medication or the connection to the mothership has been lost. You fail.
5) Eventually they take your order. When you order a starter they are surprised. "I thought you were in a hurry?" they say explaining that in asking for the menu we have given the impression we are in haste
6) You wait a long time. The starters arrive. They are magnificently average and hugely overpriced
7) You wait for the main course, which takes longer to arrive than it took Rome to burn. It's passable fair but has posh-hotel prices
8) You order tea. It arrives. No milk. You ask for milk. They bring hot milk. You ask for cold milk. They bring it in an expresso cup. It's at this stage you begin to realise that tea is not a beverage they serve on whatever planet they come from.
9) You try to get the bill but the connection with the mothership has been lost again as the staff stand, swaying slightly and smiling vacantly.
10) The bill arrives. It is £60 for two (and that's not including the tea, which, being a complete mystery to them they probably don't know how to charge for).

If you like your entertainments to be a bit like Dan Brown novels of the with increasing levels of difficulty like a computer game you'll probably love it.

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2  Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2013

One evening last week, we visited The Phoenix pub, Victoria and had a couple of drinks in the downstairs bar. Considering it was fairly busy, the bar service was a little chaotic, but seemed to work and we got served reasonably quick.

We had booked a table in the restaurant for 6pm. They were running a little late, but eventually we sat down, although it was hot, the windows were open which allowed a gentle breeze through the restaurant.

The staff were friendly. We ordered some drinks. The white wine had not been chilled, so they presented it in a plastic wine bag with ice and cold water and asked to leave it a few minutes. This was not very professional and not that great as it was never actually chilled.

I had brought my pint of bitter up from the bar downstairs and when trying to order another pint I was told they could not offer me the same bitter as I had ordered downstairs, but I was welcome to go back downstairs and get another one myself. He did however, try another bitter, but the pump was not working. So I eventually went for a pint of Stella.

We ordered 2 burger and chips with onion rings, which were very tasty. Also ordered was a rib eye steak and chips. Ordered a medium, but really came out more well done. This actually tasted quite nice. Additionally a side salad was ordered when ordering the meal and they forgot to make it. This came late.

I t appeared the waiter just had a bad evening with a few things going wrong, but overall it was nice and if in the area would go back..

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Thank Beef36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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