I found my stay here to be disappointing from beginning to end. I had spoke to one member of staff the day before my stay (with regards to obtaining a fan and an early check-in) and I was informed that my room would probably be ready at around 12 noon. At the time, I was also told that the official check in-time would actually be 5pm, which was actually a surprise (and quite frankly, absurd) given that my booking had stated 3pm. I arrived at the check-in desk at 12.30pm (hoping that the room would be available) and the four female receptionists didn't even bother to make eye contact, let alone say 'hello' or 'how can I help?' In fact, they had to be prompted to make any sort of conversation which I found surprisingly rude and unprofessional. I was strictly informed that check In was at 5pm and 5pm only and there would be no chance of a check in before that time ( despite what an another member of staff had told me during the previous day). This was disappointing given that I was going to a festival in Hyde Park that started at noon. They also went on to criticise that particular member of staff in front of everyone in the reception.
I was given a key to a luggage store to drop my bag which was completely unstaffed. Any person staying at this hotel could steal others valuables and there's nothing stopping a member of the public walking in behind someone with a key (especially given the chaotic nature of reception). ' I had no option but to take my bag with me and sit in a park across the road until 3pm. On leaving reception, i heard a member of staff telling a customer 'that check-in was between 3-5pm' completely contradictory to what I was told. When I came back to reception at 3pm there were hoards of people congregating in the hot, stuffy reception waiting to get their room key. It was a challenge just to get to the desk. I stayed on the third floor (lift only goes to the 2nd) the decor throughout the accommodation was tired, dated, dirty and stained. Rooms are basic, but I was already aware of that. The heat throughout the building is unbearable, how anyone can sleep in those rooms during summer months is beyond me. I was literally pouring with sweat no matter which part of the building I was in. The windows only open two inches and there's no air con. I had the luxury of a fan, but the power was akin to one of those 99p battery powered hand held things. I literally plugged it in and had to have it within a foot of my head just to feel a gentle breeze. That was the only reason that I got any sleep at all, I really felt for others staying without one.
Showers are cramped and seemed to run hot water only and there's no where to put your clothes or toiletries. One of the toilets has a window with no blind or curtains so people can see you from buildings across the road.
Breakfast was average and the staff treat customers like crap. It really was like a military exercise. I was embarrassingly asked 'WHERE'S YOUR BREAKFAST CARD!' in front of many.
Ultimately, if you enjoy staying in a hot stuffy dump where the staff treat like customers like dirt then you should stay here.
- Official Description (provided by the hotel):
- Passfield Hall provides great value bed and breakfast accommodation in Bloomsbury. The hall boasts a unique mix of classic Georgian architecture and modern facilities in central London.Passfield is well-placed for the West End and all of the main attractions of central London. The British Museum and British Library are only a short walk away. Rooms at Passfield are available at Christmas and New Year, spring and summer. ... more less
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- Also Known As:
- Passfield Hall Hotel London
- LSE Passfield Hall London, England