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“Damp mouldy room not suitable for a family”
Review of St. Mark Hotel

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St. Mark Hotel
Ranked #929 of 1,063 Hotels in London
paradise
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Damp mouldy room not suitable for a family”
Reviewed May 13, 2012

Stayed here over the weekend in a family room with our three children aged 7, 5 and 7months. The room, sold to us as a family friendly room Venere.com, was down several small and awkward steps, forcing us to hitch up, carry and generally man-handle the buggy and all our bags in and out of the hotel. When we arrived there was a black bag of rubbish, a bag of dirty towels and linens and a vacuum cleaner (still plugged in the socket switched on and cables strewn across the floor) left in the narrow corridor.
In our room was a double bed, two singles and loads of black mould. The room smelt damp, carpet was damp to the touch and the bedding damp. I'm only grateful that I declined a cot and had baby sleep close in bed with me.
The worst thing was that there was black mould on the ceiling, across the skirting boards and up and across the window. The walls felt cold and damp and so we moved the bed our daughter (5) was sleeping in away from the wall, there was no surprise in finding mould all across the bottom of the wall.
I'll say that again - there was BLACK MOULD AROUND THE WINDOW, ACROSS THE SKIRTING BOARDS AND ON THE CEILING.
The bedding was clean, but as I have said it was damp and the heavy blankets (no duvets) felt cold and horrible. The bed was hard and there were only two pillows on the double bed.
Although the en-suite was modern in style, in the middle of the night the shower suddenly began to pour with water; we hadn't used it during our stay.
All in all it was an awful experience and probably the worst hotel I have ever stayed in. After an awful night's (lack of) sleep we left at 7.40am without trying breakfast; we just wanted to get out into the fresh air and as far away as possible.
It may have been budget, but the condition of the room was so bad it should not be let out at all until it is dried out and made safe - do not take your family to this hotel!

Room Tip: Room 9 not family friendly but damp and mouldy
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  • Stayed May 2012, traveled with family
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2 Thank CB03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Tehran, Iran
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 11, 2012

"London is stupidly expensive" this can adequately describe London ! so staying in this cheap & basic bed & breakfast makes it a bit more affordable ( alisaww i so agree with you ! ) .
Only 2 points for
1. Location, which situated in a quiet place in a very decent area (even though its less than 5 mins walk to the earls court tube station )
2. Cleanliness
the rooms are super small and its barely room to walk ,VERY small bathroom & shower ,there's almost no room for wash up if you are overweight ! ( recently renovated though )
breakfast was BASIC but fine ( boiled egg and slices of cheese makes a bit luxury !) and like everything else ,the breakfast room is so tight but still there's plenty of seats if you manage to be there before 9 .
THERE IS NO LIFT , so try to get rooms on lower floors or YOU'RE DEAD by small stairs !!!!
No more cheap hotels and definitely no more LONDON !

Room Tip: LOWER FLOOR rooms if you don't wanna be dead by stairs !
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  • Stayed March 2012, traveled as a couple
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Thank Saniban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these London hotels

Missoula, Montana
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed March 21, 2012

London is stupidly expensive. Staying here made the trip a bit more affordable. The rooms were small - we had a double, a twin, and a baby cot (for our 2yo, ahem, baby). And there was barely room to walk. The carpets are pretty trashed. But you can't expect luxury for this price. The breakfast room was fine and hey, there was breakfast. The location is pretty darn unbeatable. Walk to Hyde Park easily, steps from Earls Court tube station, on the edge of the Chelsea - the wealthiest neighborhood in London. Nothing about the rooms grossed me out - were clean if worn. They weirdly seemed to try to add luxury by providing us with approximately 82 little packets of shampoo. Staff were fine, if not overtly friendly. Average place, great location, reasonable cost. We asked for a room on the bottom floor and got one.

  • Stayed March 2012, traveled with family
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Helpful?
2 Thank alisaww
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balbriggan, Co. Dublin.
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 20, 2012

I stayed in St. Mark's for 3 nights in Nov 2011. Stayed in a triple room which was located on the third floor. Please note there is no lift in this hotel yet personally I didn't find this a problem as we only had to carry our bags up the stairs once - on arrival, and then down again - on departure. So it wasn't a huge obstacle as previous reviews make it out to be!

Although compact, I found the room cosy with everything we needed for our short stay. It even had a fan which helped a lot when we felt a bit stuffy at night. The normal tea/coffee facilities were present in the room with the addition of a microwave and fridge. The bathroom was also compact but modern, and possibly only recently renovated.

The breakfast was very basic but we were aware of this on booking so it wasn't a surprise. We only had breakfast in the hotel on the first morning - basic cereal and tea and toast. Didn't have an issue with queues but others after us had to wait at the door for a table.On the other two mornings we opted to have a lie-in and instead got breakfast in a lovely pub at the top of Barkston Gardens Road called "The Blackbird".

The room was provided with new towels and linen each day, and the cleaning lady always greeted us in the hall.

Personally, the best thing I found about the hotel was the location. It was approx a 5 minute walk from Earls Court tube station which was great for getting around the city and various tourist attractions. And only a 3 minute walk from M&S and other various shops.

For those giving negative reviews it must be reminded that St. Mark's in Earls Court is not a leisure hotel but simply somewhere to sleep at night. We didn't spend much time in the hotel during the day, only slept there at night. If your planning a relaxing trip away in a nice hotel, I'd opt for somewhere more expensive.

But in light of this being a budget/basic hotel, it is by far a basic hotel of the highest standard. Knowing we had opted for a basic hotel, I found myself pleasantly surprised at how comfy and clean St. Mark's was, and this is possibly the reason I regard it so much. Ultimately, lower expectations gave rise to a pleasant and thoroughly enjoyable stay at St. Mark's, Earl's Court.

  • Stayed November 2011, traveled with friends
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4 Thank Orla23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 16, 2012

We booked three nights at this hotel for a family with three adults and one child. Granted, it was a super cheap price especially for 4 people, however it fell slightly short of the mark.

For instance, the breakfast room was too small, and we had to wait to get a seat, but if you time it right you can get in. The breakfast consisted of cereals, orange juice, toast, cold boiled eggs and rubbery cheese. We noticed that the eggs were probably the ones not eaten from the day before too. There was tea and brewed coffee but it was of cheap quality.

The hotel staff barely spoke English and couldn't seem to take in what we were saying when I asked for more cups for our room.

My main complaint though is that the television in our room was unwatchable. It was a wide, flat screen tv and had 'satellite tv' but only if you speak in Arabic. It was tuned to a small selection of channels that I couldn't recognise. We complained about it to reception but the man just said it was the aerial connection. On our insistance he said he would speak to the manager about it, and try and take a look at it, the next day we noticed we had one of the main terestrial channels but it was snowy, like you were trying to watch using a coat hanger for an aerial.

There was a tv in reception which seemed to be tuned into CBBC ok and the one in the breakfast room was tuned into a music channel. So I don't understand why they had aerial problems.

Also the fridge in our room froze everything in it within a matter of hours. there was no temperature control on the fridge either.

There was a microwave, kettle and sink in our room which was great for preparing some food but no toaster as advertised.

The bathroom was modern and lovely, and the beds were comfortable (I slept well) and as the others have said there were plenty of sockets. The room was clean and serviced daily. It even had a telephone but no number for reception was given to call. There was also no welcome pack with hotel information.

The hotel was in a quiet, lovely street and close to shops, pubs and restaurants, Earls Court Road and the tube station.

This was the best thing about the hotel. Next time I think will pay a little more for better service and basic tv.

  • Stayed February 2012, traveled with family
    • Value
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Helpful?
3 Thank R0adtripJunk1e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
136 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed January 21, 2012

A little background information:

We decided to leave the comfort of our house and change the setting for 2 nights in two different hotels in London:

We went by tube until Earl's Court and then, as we went out of the station, we took right on the 3rd street.(Barkston Gardens Street).It took us approx. 5 minutes to reach the hotel.
The street has the Barkston Gardens (green area) at the right and many hotels at the left.
There is also a Youth Hostel across the road.

As we entered the hotel, it looked like a small but well-designed, welcoming one.
The entrance was shining and I was happy to see a hotel well-stocked with useful guides and maps on London.

The check-in process was quick, we received the card for our room and..We went inside:

Our room was on groundfloor, near the reception. (This has the disadvantage that you might hear the reception phone ringing..Tight sleepers beware!)

The room is small, indeed, but we were there to sleep, not to run. And we slept well.
The place was clean, the bathroom had a modern look, the room consisted of all what ''WestWalesGranny'' said, plus a flatscreen-TV, a coffeemaker (teabags and coffee included) and a safe.
All the things in the room were working and we had enough soaps, shampoo, towels whaterver.
Even if they don't have drawers/shelves they have intelligently designed a space to hang some clothes in.


As about breakfast..I have nothing to add except what ''WestWalesGranny'' said.
We haven't tried the tea/coffee though.


P.S. Earls' Court is indeed in zone 1 but check with tfl.gov.uk how much exactly would take you to the places you want to visit. Keep in mind that there are repairs during weekends and Tube lines are partly closed.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
Helpful?
2 Thank British_lover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Wales
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 15, 2012

Stayed here for 2 nights and felt a little deflated when we found the fridge didn't work and the shower was detached from the fixing. There was plenty of hot water though and plenty of sachets of shower gel and shampoo. The towels were clean and changed on both days.
At first glance we thought the bedspread was a bit grubby but in fairness it wasn't grubby it was just a very poor design which gave a grubby appearance! The sheets were clean and the beds were comfortable enough. In fact I slept very well. The room was small, as expected, but adequate for sleeping in, and had lots of power sockets. There was a small clothes hanging space with hangers and a small shelf with a large mirror. NO DRAWERS OR SHELVES FOR CLOTHES.
The breakfast room was small but if you timed it right as we did we always got a table without a wait. Fruit juice, muesli, cornflakes, a plate of rubbery slices of cheese, cold hard boiled eggs, white and brown bread (and toasters), butter and preserves, good coffee and mediocre tea bags. Enough to satisfy and keep one going but no cooked English breakfast, and it's a help yourself system.
I rang up 2 days before arriving to ensure they had honoured my request of a lower level room due to walking difficulties. They had overlooked my request but in fairness they did honour it and when we arrived we were shown to a ground level room.
It was quiet and very well situated for tube station and many shops, banks, post office, pubs, eating places etc and only a few minutes on the tube to the museums...so well potioned and very convenient.
Having stayed in a different hotel on the same street before I think I would rather pay a little more and have a slightly better grade of accomodation....but it did do for simply sleeping in. No luxury, simply basic.

Room Tip: Ask for a low level room when booking to avoid lots of stairs.
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WestWalesGranny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. Mark Hotel

Property: St. Mark Hotel
Address: Road, Earl's Court 4 Barkston Gardens, London SW5 0EN, England
Location: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service
Hotel Style:
Ranked #929 of 1,063 Hotels in London
Price Range (Based on Average Rates): $
Hotel Class:3 star — St. Mark Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
The St Mark Hotel is situated on Barkston Garden in London's Earls Court district. The St Mark Hotel is a popular budget hotel in central London offering 25 guest rooms all with private ensuite facilities. The Hotel is located in the heart of Earls Court, giving hotel guests excellent access to central London, including Earl's Court Exhibition Centre and Olympia Exhibition Centre, making the hotel an ideal base for both business and leisure travellers to London. ... more   less 
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Also Known As:
St. Mark Hotel London, England
St Mark London

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