Stayed here over the weekend in a family room with our three children aged 7, 5 and 7months. The room, sold to us as a family friendly room Venere.com, was down several small and awkward steps, forcing us to hitch up, carry and generally man-handle the buggy and all our bags in and out of the hotel. When we arrived there was a black bag of rubbish, a bag of dirty towels and linens and a vacuum cleaner (still plugged in the socket switched on and cables strewn across the floor) left in the narrow corridor.
In our room was a double bed, two singles and loads of black mould. The room smelt damp, carpet was damp to the touch and the bedding damp. I'm only grateful that I declined a cot and had baby sleep close in bed with me.
The worst thing was that there was black mould on the ceiling, across the skirting boards and up and across the window. The walls felt cold and damp and so we moved the bed our daughter (5) was sleeping in away from the wall, there was no surprise in finding mould all across the bottom of the wall.
I'll say that again - there was BLACK MOULD AROUND THE WINDOW, ACROSS THE SKIRTING BOARDS AND ON THE CEILING.
The bedding was clean, but as I have said it was damp and the heavy blankets (no duvets) felt cold and horrible. The bed was hard and there were only two pillows on the double bed.
Although the en-suite was modern in style, in the middle of the night the shower suddenly began to pour with water; we hadn't used it during our stay.
All in all it was an awful experience and probably the worst hotel I have ever stayed in. After an awful night's (lack of) sleep we left at 7.40am without trying breakfast; we just wanted to get out into the fresh air and as far away as possible.
It may have been budget, but the condition of the room was so bad it should not be let out at all until it is dried out and made safe - do not take your family to this hotel!
- Official Description (provided by the hotel):
- The St Mark Hotel is situated on Barkston Garden in London's Earls Court district. The St Mark Hotel is a popular budget hotel in central London offering 25 guest rooms all with private ensuite facilities. The Hotel is located in the heart of Earls Court, giving hotel guests excellent access to central London, including Earl's Court Exhibition Centre and Olympia Exhibition Centre, making the hotel an ideal base for both business and leisure travellers to London. ... more less
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- Also Known As:
- St. Mark Hotel London, England
- St Mark London