Was in London for a business trip, but hubby was going to be sightseeing; as expected he spent a good bit of time at the British Museum, so this location was ideal. The conference hotels were quite a bit more expensive and the reviews were scattered, the reviews for The Penn Club indicated it was clean and quiet which we absolutely found to be the case. The room was quite large and was very clean; was on the first floor a bit far from the entrance so a little cumbersome to get too with our luggage. Our room overlooked a garden and except for the noise from the extractor in the bathroom was very quiet. The beds were okay, not the most comfortable on the trip, but not the worst. Is not a phone or as far as I saw an alarm clock in the room, so glad I had my phone to wake me up in time for my meeting. Also, did not notice a hair dryer, but did not look very hard either.
We did the breakfast one morning and although there was a good selection, the quality was only okay - scrambled eggs not good, fried eggs okay, lots of toast, nice fresh fruit. We left a bit of the food on our plates and that seemed to draw some nasty looks from others. It is included in the room price, so if you are on a budget worth a try. My husband spent some time in the common room one night watching TV with some other guests and had a nice experience.
Although everything was mostly as expected, my one real complaint was the service. I understand it is not a hotel and I was not expecting to have beck and call service. Still, I would have expected at least some common courtesy. We had a morning train arrival and wanted to do some sightseeing before my conference began, so headed straight to the club. I fully expected to just leave the luggage, but said we were there to check in as frequently the rooms are ready and they will let you go ahead and check in, this seemed to draw some ire, but they did allow us to leave our luggage - other guests had done so too. Was checked in by another staff member who was a wee bit nicer, but still did not feel like we were a welcomed guest. That evening, I stopped by to ask if they could call a taxi and again the response was not very pleasant like I was asking for some herculean task, she did say it was easy to catch one outside; not upset that they didn't do it, just in the way they responded to my request. They did do me a favor the next morning, so it wasn't all bad. Oh, and a tip, be very careful with your key, they are real keys (not electronic) and require a room deposit (5GBP each set), if you lose it, you have to pay 25 GBP - one poor lady had that happen while we were there.
Overall it was a nice place to stay, very spacious rooms - especially for London, very convenient and a good value. If you might be a high maintenance traveler, not the place for you.
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- Also Known As:
- The Penn Club Hotel London
- Penn Hotel London
- The Penn Club London, England