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“Great Hotel with exellent location”

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Park Plaza County Hall London
Ranked #226 of 1,090 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Stockholm, Sweden
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great Hotel with exellent location”
5 of 5 bubbles Reviewed June 16, 2010

Stayed for four nights at this hotel and we were very positive, both over the hotel and location, nice big room , good restaurant and nice staff. Location great, just minutes from London eye and Big Ben.

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Winqvist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, General Manager at Park Plaza County Hall London, responded to this review, June 21, 2010
Dear Guest,

I would like to thank you for taking the time to review our hotel. I'm glad that you found your experience to be so positive and I hope that we will be able to exceed your expectations during future stays.

On behalf of Park Plaza County Hall, thank you once again for your time and we look forward to welcoming you back again soon.

Best regards,

Simon Mahon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,061 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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sweden
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 16, 2010

We stayed at the Park Plaza for 4 nights. We have 2 young children who were warmly welcomed and treated with respect throughout. The service was fantastic - professional and freindly but not in the least overpowering.
After a long day of walking and sightseeing it was such a lovely feeling to know that we would be returning to the hotel!
And the breakfast was just brilliant!

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vicki1783
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, General Manager at Park Plaza County Hall London, responded to this review, June 21, 2010
Dear Guest,

Thank you for your review. My team and I really appreciate your kind comments and I am so glad that we were able to assist you throughout your stay.

On behalf of Park Plaza County Hall, thank you once again for your time and we look forward to welcoming you back again soon.

Best regards,

Simon Mahon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irving, Texas
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed June 15, 2010

Just returned from a great 2 week UK trip.Kudos to Tripadvisor again !
This hotel turned out to be true to the reviews.
Great location; London eye ( which we could see from our room ), Big Ben, Abbey are all at walkable distance. 24 hr shop, Subway, Starbuck round the corner ; Big Bus tour stops nearby.
Standard rooms are a bit of a squeeze but the suites are really good to accomodate 2 adults & 2 children.
Friendly staff & when you travel with a 2yr old it matters a lot :) They did not bat an eyelid when the housekeeping had to clean up the linen after my daughter.
My father fell sick on our 1st day & had to go for a check up at the nearby hospital. The staff were so polite & concerned, called up couple of times to enquire about his health.
Would definitely recommend this place to families visiting London.

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barmanin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stourbridge, United Kingdom
Level Contributor
97 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed June 15, 2010

We arrived at 11.00 on the Saturday morning and our room wasn't available, but we checked in and left our luggage with the concierge for later with no problems. The room was a pleasant surprise, with bed ,small kitchen, and lounge areas. TV's were in the lounge and bedroom and a good selection of goodies provided in the bathroom. The view was reasonable, but as only on 4th floor somewhat limited. The higher floore would probably have a much better view, but make sure you get an outside room, as some look into the atrium.

The hotel was very busy on the Sunday morning (fully booked) but breakfast had been arranged in 4 areas to avoid delays and a good choice was available. Monday morning much quieter when we checked out and were able to leave our bags until the afternoon.

It's only 5 mins from the London Eye and Waterloo station and is excellent value for quality of service and room size. Many much more expensive hotels could learn from this hotel.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tonytourguide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, General Manager at Park Plaza County Hall London, responded to this review, June 21, 2010
Dear Guest,

I would like to start off by thanking you for taking the time to share your experiences during your stay here at Park Plaza County Hall. I'm glad that our teams were able to assist you and that your stay overall was enjoyable. For any future stays you may have with us, do contact our Reservations team for any requests such as views or high floor prior to arrival and I trust that they will do their best to try and accommodate your needs.

On behalf of Park Plaza County Hall, thank you once again for your time and we look forward to welcoming you back again soon.

Best regards,

Simon Mahon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed June 14, 2010

My sister and I have just returned for a lovely night's stay at this hotel. We got a great internet rate which included full English breakfast. The location is perfect, right by the London Eye and easy walking distance to all the attractions. The hotel is new and modern, the rooms were clean and comfortable and included a small fridge and even a microwave. We found all the staff very friendly and professional. Breakfast was excellent, plenty of hot and cold food to choose from and no waiting for a table. I would highly recommend this hotel.

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rainyday4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, General Manager at Park Plaza County Hall London, responded to this review, June 21, 2010
Dear Guest,

Thank you for your review on hotel and I am glad that we were able to meet your expectations in all areas during your stay with us.

On behalf of Park Plaza County Hall, thank you once again for your time and we look forward to welcoming you back again soon.

Best regards,

Simon Mahon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
glos,UK
Level Contributor
72 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed June 13, 2010

We stayed for one night in a suite with our teenage daughter. The suite is divided in half by the bathroom & kitchenette, so although the two areas were not completely separate, they did allow enough privacy with getting dressed etc.

The bathroom was good, but it has a sliding opaque glass door, which looked really good, but didn't really feel private when you were in there. You couldn't really see in, but there was a reflection of yourself when you were in there which meant it felt like you were on show!!! The door didn't sit closely enough to the wall either, which was definitely not private as you could see through the gap to the shower!!! That said, it could be overcome with an suitably placed towel.

It was all lovely & clean with good quality bedlinen. There is a microwave, and very basic crockery/cutlery. The beds were reasonably comfortable, I think we all slept OK. Breakfast was good, plenty of it and tasty with good coffee. It was busy but there were no queues at all. We went down earlier than we usually would because of the previous reviews, but I think they must have got it sorted.

Location was pretty good, but we could never find it coming out of Waterloo station (our fault I expect). Good value for the 3 of us & I would certainly consider staying there again.

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaclh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, General Manager at Park Plaza County Hall London, responded to this review, June 21, 2010
Dear Guest,

I would like to thank you for taking the time to review our hotel. I am sorry that you were not completely happy with our bathroom doors and that you felt there was a lack of privacy. I can assure you that we will be looking into this issue as a result and hope that we will be able to exceed your expectations during future stays.

On behalf of Park Plaza County Hall, thank you once again for your time. It is only through feedback such as yours that we can constantly improve our services.

Best regards,

Simon Mahon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed June 13, 2010

Stayed here with a friend and we loved it. We got there about noon and they allowed us to check in early which ment we could leave our stuff and go into town. Big room and bathroom. We rang and requested bathrobes and they came 10 minutes later no extra charge (we had standard room) We did not use room service VERY expensive in our opinion. My friend wasguessing the prices from me reading out the description and she was wrong by 100% every time. We bought snacks from a nearby shop as a can of fizzy drink was £3 from mini bar.
Would definately recommend this hotel 10 out of 10

  • Stayed June 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank banana36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, General Manager at Park Plaza County Hall London, responded to this review, June 21, 2010
Dear Guest,

Thank you for your comments regarding your recent stay at Park Plaza County Hall. However, I am sorry that you found items in the minibar to be too expensive. Please be assured that we will be using your comments to review our current pricing and fine tune our operations.

Once again, thank you for your time. It is only through feedback such as yours that we can improve our services.

Kindest regards,

Simon Mahon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza County Hall London

Property: Park Plaza County Hall London
Address: 1 Addington Street, London SE1 7RY, England
Phone Number:
Location: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Green Hotel in London
#50 Spa Hotel in London
#82 Business Hotel in London
#89 Romantic Hotel in London
#114 Family Hotel in London
#172 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Plaza County Hall London 4*
Number of rooms: 399
Official Description (provided by the hotel):
Park Plaza County Hall London is conveniently located on the south side of the River Thames near Waterloo Station and is next to London's County Hall, home to several attractions, including the London Sea Life Aquarium. The hotel is within minutes of a number of local attractions, including the London Eye, Big Ben and the Houses of Parliament. Our London accommodation features modern guest rooms, six well-equipped meeting rooms with natural daylight, restaurant & bar, an Executive Lounge and a fitness centre. Choose Park Plaza County Hall London and see what makes us one of the top Waterloo hotels. ... more   less 
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Also Known As:
Park Plaza County Hall London Hotel London
Park Plaza London
London Park Plaza
Park Plaza County Hall London England

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