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“Excellent hotel, superb location!!”

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Park Plaza County Hall London
Ranked #244 of 1,077 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Reviewed October 29, 2013

As title suggests, hotel location is amazing. Central to everything so walking distance all the time. Never had to get one cab for whole stay.

Hotel also excellent, all staff very happy to help.

Highly recommended, will use again :-)

  • Stayed: October 2013
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Thank Otter2521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded October 31, 2013

Otter2521

What a delightful review! I am pleased you found us unbeatable in terms of service, staff and location. Thank you for recommending us to your friends and family, and we too look forward to your return visit.

Kind regards,

Blessing Tavaya
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,221 - 4,227 of 7,703 reviews

Reviewed October 28, 2013

Recently stayed for 4 nights (Oct 2013) for a business trip. This hotel is conveniently located near the London Eye and across from Big Ben. EZ access to Waterloo Station just around the corner,

Wellington Pub is also nearby if you are in the mood for a quick pint or you can opt for the bar in the hotel. Service was very good from all staff members

Room Tip: Get a room away from the open atrium and echo from down below
See more room tips
  • Stayed: October 2013, traveled on business
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Thank rhitomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded October 31, 2013

rhitomi

Thanks for the execellent review. We truly cater for all guests, whether on business or leisure breaks and I am pleased to see that even if this was a business trip for you, you found the hotel very relaxing.

Please come back and stay again next time you are in London!

Kind regards,

Blessing Tavaya
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2013

This hotel is located 5 minutes walk from Waterloo Station and underground and is just behind the London Eye. Staff throughout were friendly and attentive. Our room was clean, quite large for a London hotel and nicely decorated. Overall good value and convenient and would recommend highly.

  • Stayed: October 2013, traveled as a couple
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Thank OxonBadger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded October 31, 2013

OxonBadger

Thank you for the great feedback! I am glad you found us spot on!

We certainly hope to welcome you back soon.

Kind regards,

Blessing Tavaya
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2013

I recently spent here 5 nights with my family (2 kids).
Plus: The location is fantastic. It is true, that you can walk to many sightseeing places. And we had kids and grand parents with us! So it's really, really convenient. We also had a gorgeous view over the London Eye, Westminster Abbey and Big Ben.
Minus: I had read many enthusiastic reviews and I was disappointed. Our first room had chipped furnitures! We complained and got a different room but this also had problems. One of the lamps was broken and we had to get it changed... very annoying after a long day outside. I had booked a 4 star hotel instead of the much cheaper Premier Inn (new and next door) because I didn't want to have a single problem...
The rooms are not as stylish as you would expect and they lack places to hang jackets and coats (wet with rain!). I had to leave some things in the luggage as there was no room in the single, very small wardrobe.
Restaurant: the food was ok but the service was extremely slow, not well organized and unfriendly. Almost rude.

  • Stayed: October 2013, traveled with family
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Thank SilvanaMauceri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded October 31, 2013

SilvanaMauceri

Thank you for your very valuable feedback following your recent visit.

Whilst I am pleased to note that you appreciated the location and convenience of the hotel, I am sorry to learn that you found the condition of your original room and our room decor was not to your liking. We have different room categories, with varying layouts and consequently different storage spaces. While I feel this is adequate, we are currently reviewing this to see what we can do to increase space in the bedrooms and our bathrooms too.

I am sorry too to read you found the service in the restaurant slow, and even more concerned you found our team to be unfriendly. We put a lot of effort in our recruitment and training to ensure we have the right team in place to deliver and exceed expectations, so I find this very disappointing indeed.

Nevertheless, I would like you to know that your feedback has been discussed with the relevant departments and will be used in the appropriate way.

I dearly hope we will see you again, and have an opportunity of how good Park Plaza County Hall is.

Kind regards,

Blessing Tavaya
Guest Relations Manager

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Reviewed October 27, 2013 via mobile

But we were upgraded and got a room probably well above what we paid.
A small suite with kitchenette, sitting room, double bed. A view, just, of the London Eye above County Hall.

The rooms are incredibly quiet you would easily forget you're in Central London.

Staff were friendly and genuinely seemed to want to know everything had been fine.

Stayed: October 2013
Thank Haysie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded October 29, 2013

Haysie1

Thanks for the great feedback.

We are always doing our best to exceed our guest expectations, and I am really happy to see this was an impressive, cost effective and relaxing visit for you.
We look forward to your next visit, perhaps this time for longer?

Kind regards,

Blessing Tavaya

Guest Relations Manager

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Reviewed October 27, 2013

Excellently located just behind the old London County Hall, the London Eye and Waterloo Station. Many of London's best locations within walking distance.

Given its location close to Waterloo station and nearby roads, best to occupy one of the upper floor rooms, which also have the added advantage of providing breathtaking views out to the Shard, St. Pauls, et on.

Hotel has all the usual Park Plaza standard fixtures, fittings and facilities and check in/check out was very efficient and welcoming.

Room Tip: Rooms on the upper floors - 11+ best to give you a great view of the city.
See more room tips
  • Stayed: October 2013, traveled on business
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Thank mrstevea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded October 29, 2013

mrstevea

Thank you so much for the excellent review. I am delighted you had a wonderful time and the team and I certainly look forward to your next visit!

Kind regards,

Blessing Tavaya

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2013

I stayed in the Park Plaza for business reasons after a very long day. The staff were welcoming and efficient and my room and importantly my bed was very comfortable. I also liked that the lifts were quick! Very important from someone who spends alot of time in hotels

  • Stayed: October 2013
    • Value
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    • Rooms
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Thank Desktidy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded October 27, 2013

Desktidy,

Thank you for your review.

I am pleased to read that we welcomed you warmly after a long day and that you got a very good nights sleep. Furthermore, it is great that you found our lifts to be speedy and efficient.

We look forward to welcoming you back again soon.

Kind regards,

Emily Abbam

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza County Hall London

Address: 1 Addington Street, London SE1 7RY, England
Phone Number:
Location: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Green Hotel in London
#53 Spa Hotel in London
#80 Family Hotel in London
#82 Business Hotel in London
#89 Romantic Hotel in London
#180 Luxury Hotel in London
Price Range: $146 - $412 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Plaza County Hall London 4*
Number of rooms: 399
Official Description (provided by the hotel):
Park Plaza County Hall London is conveniently located on the south side of the River Thames near Waterloo Station and is next to London's County Hall, home to several attractions, including the London Sea Life Aquarium. The hotel is within minutes of a number of local attractions, including the London Eye, Big Ben and the Houses of Parliament. Our London accommodation features modern guest rooms, six well-equipped meeting rooms with natural daylight, restaurant & bar, an Executive Lounge and a fitness centre. Choose Park Plaza County Hall London and see what makes us one of the top Waterloo hotels. ... more   less 
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Also Known As:
Park Plaza County Hall London Hotel London
Park Plaza London
London Park Plaza
Park Plaza County Hall London England

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