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“Great location with easy walking distances...”

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Park Plaza County Hall London
Ranked #233 of 1,068 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Boston, Massachusetts
Level 5 Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great location with easy walking distances...”
Reviewed October 31, 2012

This hotel was part of a package through another website. It had mixed reviews, so I was a little nervous. I was very pleasantly surprised. The accomodations were quite comfortable, with a five minute walk to The London Eye, 5-10 minute walk to Big Ben/Parliament/Westminster Abbey, and comfortable walking distance everywhere else (or just hop on the Underground at Waterloo Station). The rooms were comfortable, but small. I travelled with two other couples to watch the New England Patriots game at Wembley Stadium, and we all made note of a tricky operating shower stall. There was a nice breakfast at the hotel, included for an extra cost up front or a la carte. There is also a nice gym/spa. Free internet access was an added bonus. The view from my room was a view down toward the hotel restaurant/other guest rooms, so I would advise requesting a higher floor with outward facing windows. Low facing windows were industrial with higher windows getting a view of The London Eye. However, with such a great location and reasonable prices, this hotel is highly recommended for its comfortable rooms. The staff were also very friendly when called upon. Oh, and be sure to put the do not disturb sign/make up room now signs on the door, as housekeeping will knock at 8am or surprise you by being there at 3:30pm unless you signal them by door sign.

Room Tip: High floor, outward facing (low is industrial, and inside is other guest rooms with no sunlight). A...
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bospathdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, November 2, 2012
bospathdoc,

I am very pleased you had a great stay with us!!! The location is great for anyone looking to see and do a lot in a great City. I hope next time you will be able to stay in one of our rooms with a London Eye by upgrading!

Thank you for your review and we look forward to welcoming you back soon.

Kind regards,

Emily Abbam

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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London
1 review
Reviewed October 31, 2012

very good hotel, very good location for site seeing. only fault was the problem with lifts since we were staying on the 7th floor.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Karl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, November 2, 2012
Karl C,

Thank you for your review. I am pleased you enjoyed your stay with us.

We are currently in the process of upgrading our lifts to make them better for our guests. I am sorry for any inconveniance caused during your stay, but we are doing all we can to minimise the impact on our guests while they are being improved.

We hope to welcome you back again soon!

Kind regards,

Emily Abbam

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 4 Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 26, 2012

We stayed for 3 nights as a birthday treat for my son and my husband. We were delighted to discover that we had been upgraded to a Junior Suite on the 10th floor at no extra charge. As per other reviews one lift was out of order but we did not find it a problem. Room was great with a brilliant view of London Eye and Big Ben from both windows. Fantastic at night. Pitty about the building work taking place on the new Premier Inn in front although the builders were very friendly and waved each morning at the kids! We opted for breakfast as it worked out at just £5 per head for family of 4 much cheaper than if we'd ate out which was our original plan. Plenty of choice, fresh good quality produce and friendly attentive staff. All in all we have a great stay, worth the price. We'd definitely stay again.

Stayed October 2012, traveled with family
Helpful?
1 Thank Jetski19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, October 29, 2012
Jetski19,

Thank you for your review - I am very pleased you all had a great stay and I hope your son enjoyed his birthday!

Great that you enjoyed breakfast and the view from your window! We hope we can welcome you back again soon!!!

Kind regards,

Emily Abbam

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vantaa, Finland
Level 3 Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 23, 2012

Six nights in October 2012 for leisure. E-upgrade to an executive studio at a small fee was awarded as hoped.

First room provided had a broken minibar/fridge. This was not mentioned at checkin and the first solution offered was unacceptable (store items for personal consumption in the room service fridge). If I want a cool drink in the middle of the night, I do not want to call room service to access my own drinks. Should be pretty evident to anyone not to offer such a solution. Another similar room was arranged after a reasonable wait.

In both the first and second room, the a/c that is advertised to be individually controlled was indeed NOT controllable in terms of temperature. The rooms were hot and stuffy. After a complaint, the temperature was adjusted slightly so that the room temperature was barely tolerable. Seems fraudulent to advertise individually controlled a/c if it not actually in operation.

Room service food quality was awful. Pizza crusts were clearly of the frozen prefab type. The toppings were low quality and the taste was minimal, bordering on foul. Not worth the price.

The reception was crowded with personnel, up to the point of being oppressive. The housekeeping personnel, on the other hand, seemed up to their ears in work, as cleaning was sometimes delayed until 5 pm.

The lifts are a major problem, as other reviews show. During the busiest times, there was a five-minute wait for a lift, as one of them was under renovation.

On two different occasions, housekeeping/minibar checkers barged in more or less unannounced after knocking and waiting for three seconds. Lesson learned: keep the do not disturb sign at the door at all hours if you do not want to be caught with your pants down.

All in all, appearancewise, the hotel would like to look like a four-star operation, but in practice it barely reaches three stars.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ollie582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, October 25, 2012
Dear guest,

Thank you for taking the time to review our hotel. Please accept my apologies for the issues that occurred during your stay with us. I would like to assure you that this most certainly does not reflect our standard procedure and as a result, please rest assured with the knowledge that the relevant team are now addressing your concerns. I hope that during your next visit, the highlighted areas will have been resolved and we will be able to exceed your expectations.

On behalf of Park Plaza County Hall, I sincerely thank you for your custom and hope to see you again soon.

Kind regards,

Brandy Dragan
Senior Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Motherwell, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 22, 2012

This hotel is my favourite as it is very comfortable with seperate living area/ bedroom. Also love the breakfast in a box idea as I don't eat first thing so really nice to be able to take breakfast to be enjoyed later.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pauline I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, October 25, 2012
Dear Pauline I,

Thank you ever so much for your complimentary review of Park Plaza County Hall. I was so delighted to hear that we are your favourite hotel and you enjoyed your stay here, including our breakfast on the go. Hope to welcome you back here soon.

Kind regards,

Brandy Dragan
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza County Hall London

Property: Park Plaza County Hall London
Address: 1 Addington Street, London SE1 7RY, England
Phone Number:
Location: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Green Hotel in London
#53 Spa Hotel in London
#82 Business Hotel in London
#89 Romantic Hotel in London
#114 Family Hotel in London
#175 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza County Hall London 4*
Number of rooms: 399
Official Description (provided by the hotel):
Park Plaza County Hall London is conveniently located on the south side of the River Thames near Waterloo Station and is next to London's County Hall, home to several attractions, including the London Sea Life Aquarium. The hotel is within minutes of a number of local attractions, including the London Eye, Big Ben and the Houses of Parliament. Our London accommodation features modern guest rooms, six well-equipped meeting rooms with natural daylight, restaurant & bar, an Executive Lounge and a fitness centre. Choose Park Plaza County Hall London and see what makes us one of the top Waterloo hotels. ... more   less 
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Also Known As:
Park Plaza County Hall London Hotel London
Park Plaza London
London Park Plaza
Park Plaza County Hall London England

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