We booked on the net fron New Zealand and what we got was completely diffrent from what was advertised.
Our apartment was around the corner from the advertised apartments we thought we had booked.
We thought we had a lift to the floor we were on.There was no lift.
The rooms were very very noisy with the main road traffic right outside the window.
The beds were not queen sized as advertised.
The toilet was loose on its mounting and nearly fell over one or two times.
It was boiling hot and had no fan or AC to cool or create some air flow so we had to sleep with the windows open or we would have all died from heat exhaustion.
My family and I stayed three nights and only got to sleep after 2 or 3 am due to the noise from the trucks and buses passing by every 15 mins or so.
One the good side the flat was clean and had a pretty new kitchen.
The location was top notch and 5mins walk from some excellent restaurants by the Thames.
Michael St Catherin the manager of a local high class car hire company pitched in and tried very hard to overcome the problems for us and I give him full marks for effort and say many thanks to him personally or we would have wanted our money back and gone elsewhere.
He went over and above and I thank him for showing my son around the Astons and Ferraris he has.
The managment/owners are kiwis as we are and was I quite shocked at there poor managment of the place. You realy need to get your act together and look after your guests yourselves rather than relying on a poor chap from a local car hire company to help out and a cleaner that is like a ghost and is never available on the phone or by any other means.
You may own a lot of hotels and resorts but you have no idea how to run the place we stayed in.
You really owe Michal a lot.
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- Also Known As:
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- London Hotel Bridge Apartments
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