In July this year we had a bad experience with the Presidential apartments in Marylebone and Kensington, and I would not recommend them.
Last January we booked and paid for a 5 night stay in the Marylebone apartment, as we specifically required a spacious apartment in that area. On arrival on 16/7/13 we were told our apartment was not available due to a "water leak", and we were transferred to the Presidential apartments in Kensington. We were allocated a tiny basement apartment.
We complained to the staff at both apartments, but were treated indifferentially and brushed off. We had checked the price of the basement apartment on the Internet and it was nearly 400 pounds less than what we had paid. Presidential apartments in Marylebone refunded us 30 pounds, which did not even cover our frequent travel expenses back to the Marylebone area.
My wife complained to a more senior person at Kensington as we were leaving, and he said it was "not right, and he would look into it". We have not heard anything.
In summary we were overcharged for a smaller,cheaper,less convenient apartment.
- Official Description (provided by the hotel):
- We are located at 102 George Street, serviced by an exclusive lift. We offer studios and one bedroom apartments to let on a daily, weekly and monthly basis, featuring a fully fitted kitchen and living area. Apartment extras include free Wi-Fi, Satellite TV, Air Conditioning and Daily Maid service. Our prime location ensures that you are never too far away from any of the attractions of London, be it the wonderful parks or multiple variety of restaurants, casinos, pubs, museums, cinemas, theatres or Stores. ... more less
- Reservation Options:
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- Also Known As:
- Presidential Apartments Hotel London
- Presidential Apartments London, England