It was supposed to be a simple tour to Windsor Castle. The company overbooked the coach and we were informed that we would not depart until someone volunteered to back out of the trip. The next 45 minutes were filled with arguments about who was going to have to back out (no one wanted to since everyone had booked in advance) The late departure might have been forgivable if we had been allowed our full time at the castle. Upon our arrival we were informed that the coach would still be departing on schedule, with or without us, not making up for the lost time due to the late start. The worst part was the complete lack of sensitivity on the part of the driver for the needs of my elderly mother - the driver escorted us on foot up to the entrance of the castle at such a frantic pace that I had to run to keep up. He also failed to point out the lift that would have saved my mother from having to struggle up 3 flights of stairs.
90 minutes is NOT enough time to see Windsor. Don't waste your time with a tour like this, the train ride from London is easy, under an hour AND less expensive. You will be able to explore at your own pace - and don't forget the charming shops and restaurants in the village below - which we intend to visit on our next trip to London since there was no time for such things with this tour.
I am happy for those folks who seem to have had a good experience with this company. I wish our little trip to Windsor had been as good, it seemed like a simple concept. I, myself, will NEVER work with this company again and I cannot recommend it to anyone.
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