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“Be aware of you money” 1 of 5 bubbles
Review of Astors Hotel

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Astors Hotel
Ranked #177 of 568 London B&B and Inns
Jurmala, Latvia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Be aware of you money”
1 of 5 bubbles Reviewed December 12, 2013

Stayed in Astors for a business trip (for 4 nights), room was booked through Astors web page(now I think that this was big mistake, nothing like that happens when I book via Booking). The Hotel reserved the money for the first night 48 hours before the arrival (its ok, no problem). When arrived payed the full room price on the first day of my stay. At the last day, oops, my bank account showed that there was one more reserved amount of money for the 3 nights already after the full room price was payed !!!! Now 10 days are gone, but I still did not get my money back! I now that anything could happen, BUT we where 3 colleagues with the same problem :) and each of 3 receptionists explained his own fairy tale. If possible, dont give your card details, pay in cash.

  • Stayed December 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Elina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHVict, Manager at Astors Hotel, responded to this review, December 14, 2013
Thank you for your comments.

We would like to strongly refute the suggestion that we have overcharged you, or any of our guests. In order to investigate this matter further, we have spoken with our merchant services provider, who assured us that no double payments have been taken, and indeed it is the guest-card-provider’s bank who hold this ‘reserved’ money, and it is their responsibility to release the money within a reasonable time period. Unfortunately, we have no control over the release of this.

It is our standard practise, like most hotels, to take a pre-authorisation on a card prior to the guest’s arrival in order to guarantee the booking. Upon arrival at the hotel completion of the payment is taken. We would not re-take a pre-authorisation on a card after the guest had arrived. In any case, any pre-authorised amount would usually be released after 1 and 5 working days.


Whilst we are very sorry to hear of this situation, there is very little that we can do, and we can only strongly suggest that you contact your bank in order to request release of the reserved amount as soon as possible. If you would like our assistance in this matter, please contact us directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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181 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
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English first
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 4, 2013 via mobile

I stayed here for two nights on a business trip and was very pleased. The hotel is located 5 min walk from Victoria station and is ideal for short breaks. The rooms are well furnished, clean however like most London rooms on the small side. The hotel serves a basics breakfast offering mainly cold food however there are scrambled eggs and beans. The staff are very friendly and there is also a luggage storage room so you don't have to carry bags around once you have checked out. Overall a very good hotel which is ideal for short breaks or business trips.

Stayed November 2013, traveled on business
Helpful?
1 Thank Philip E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Guest Relations Manager at Astors Hotel, responded to this review, November 12, 2013
Thank you for your review.

Some older properties in London do have smaller rooms as they have added the expected en-suites. However, we have tried to furnish the rooms tastefully and made sure everything you need is in the rooms.

We hope you have more business trips and will visit us again soon.
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North Mankato, Minnesota
2 reviews
4 of 5 bubbles Reviewed November 2, 2013

We stayed nine days at Astors Hotel and found the hotel just right for our stay in London. We are out and about most of the time and it was nice to come back to a clean hotel with friendly and helpful 24 hour staff. The dining area is a bit small but we didn't have a problem finding a table at a convenient time. The continental breakfast is filling....excellent coffee, juice, tea, eggs, beans, pastries, cereal etc. We would recommend this, also, for it's great location to Victoria station and the Victoria Coach station.

Room Tip: rooms on the first two floors are probably preferable unless you don't mind lugging your luggage...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dennis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Guest Relations Manager at Astors Hotel, responded to this review, November 12, 2013
Thank you for your lovely review.

We are so please you enjoyed your stay in London and trust you managed to see all the attractions during your visit.

We further hope that we will have the pleasure of seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 28, 2013

This Hotel is fantastic,The room was clean and comfortable,and the staff are lovely.The Apollo Theatre and victoria station are only a five min walk away,which was great for us.Breakfast was nice although the dining area was a bit small.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank melanie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Guest Relations Manager at Astors Hotel, responded to this review, October 31, 2013
We are very pleased to receive your review.

It is always pleasant news to know that our guests have enjoyed their stay.

We are sorry you felt the dining room was a little small but unfortunately we have no means to expand the actual dining area. In the better weather we are able to open our terrace doors where many of our guests enjoy a breakfast on the terrace.

We sincerely hope to see you again soon.
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London
1 review
4 of 5 bubbles Reviewed October 15, 2013

I have stayed at the Astor Hotel on several occasions. It is close to several interesting sights and has a nice café in case you want something easy to eat before leaving or going out/in for the evening. The rooms are good size and the area is quite with little noise.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Guest Relations Manager at Astors Hotel, responded to this review, October 21, 2013
It is always nice to see a guest uses our hotel regularly. It proves that you are satisfied with the service, area and decor.

Thank you for your lovely review this time and we look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bayonne, France
1 review
4 of 5 bubbles Reviewed October 13, 2013

A very well located hotel in a pleasant area with very pleasant surroundings, room a little small for three people but clean and nicely decorated, breakfast also had much more choice than expected. All good except the night receptionist who we nicknamed "our best friend" as he so most definitely wasn't!! surprised to be asked to pay on arrival at 2 am and impossible to split the bill altho' we were 6 singles which was strange.
Over all would recommend the hotel esp. if using the gatwick express.

Room Tip: Higher floors away from reception.
See more room tips
  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank french40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Guest Relations Manager at Astors Hotel, responded to this review, October 21, 2013
Thank you for your review. Most of the comments are very positive apart from the receptionist splitting the bill.

We often do split bills for guests. I have not spoken directly to the receptionist but can assure you this is most likely a misunderstanding on his part.

We hope to welcome you again soon and pleased that you enjoyed the Hotel and location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Astors Hotel

Property: Astors Hotel
Address: 110-112 Ebury Street, London SW1W 9QD, England
Phone Number:
Location: United Kingdom > England > London > Belgravia
Amenities:
Free Breakfast Suites Airport Transportation
Hotel Style:
Ranked #177 of 568 B&Bs / Inns in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Astors Hotel 3*
Number of rooms: 20
Official Description (provided by the hotel):
Located in central London in the heart of Belgravia, this private hotel provides a comfortable and friendly accommodation close to Victoria station and many business and tourist attractions. A warm welcome awaits you! ... more   less 
Reservation Options:
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Also Known As:
Astors Hotel London, England

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