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“Immaculate rooms, perfect service”
5 of 5 bubbles Review of London City Hotel

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London City Hotel
Ranked #220 of 1,089 Hotels in London
Certificate of Excellence
Zurich
1 review
“Immaculate rooms, perfect service”
5 of 5 bubbles Reviewed September 8, 2013

From Reservation to departure, the staff was always friendly, reliable and happy to help, even at 4 a.m. With the email we got in advance, it was easy to find, the Location was ideal for the 4 days city-trip. The rooms were absolutely clean, and at night surprisingly quiet. Ideal for short city trips and recommendable to anyone who looks for reasonable but clean acommodation!

Stayed September 2013, traveled with friends
Helpful?
Thank mcb149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1948john, Guest Relations Manager at London City Hotel, responded to this review, October 2, 2013
Dear Guest,

Thank you very much for your review. It is great feedback to know that our 24 hour reception duty staff are appreciated for visitors with very early arrivals. We feel that this is an important resource to offer to our guests.

Good to know that you made the most of the central location during your 4 day trip and found that the hotel met your cleanliness standards. The housekeeping team are very proud of the high standards they maintain.

We hope to see you again soon,

Kind regards,
Claudia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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683 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
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English first
Melbourne, Australia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed September 3, 2013 via mobile

The room was plain but clean, the hotel doesn't stand out a lot, it's one glass door and then up a couple of flights of stairs to reception.

However the location was great, a close walk in to the sights or if you don't want to walk there is a tube station right next door.

The cafe next to the hotel cafe riva was great, we had breakfast there, had terrific coffee.

This is not a fancy room, by any means but value for money when location is important.

Stayed June 2013, traveled as a couple
Helpful?
Thank Kylie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1948john, Guest Relations Manager at London City Hotel, responded to this review, September 5, 2013
Dear Kylie,

Thank you very much for the review and pleased that you enjoyed Cafe Riva too.

We take your feedback on board about our entrance and are in the process of making improvements with better signage.

Kind regards,
Claudia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
1 review
4 of 5 bubbles Reviewed September 1, 2013

We stayed at this hotel for 4 nights and we had a really nice time. The staff is friendly, the room was clean. The hotel is really close to the center of the city. The subway is just next to the building. You can also find a variety of restaurants close by and some supermarkets. The only thing I didn't like was the fact that the WiFi was not included in the room price. You had to pay 1£ for 1 hour. But overall it's a very nice place to stay. I recommend it.

  • Stayed August 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Ela0o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1948john, Guest Relations Manager at London City Hotel, responded to this review, September 2, 2013
Dear Ela,

Thank you very much for leaving a review for our hotel. We are very pleased to hear that the location worked well for you.

We appreciate the feedback on the cost of WIFI.

Kind regards,

Claudia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queensland, Australia
Level Contributor
113 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed August 21, 2013

The room was clean, the bed was extremely comfortable, and the staff were very helpful. Location is excellent. If you don't mind a small room (we didn't) or a narrow staircase (we didn't) then this could be the place for you if you want a shortstay in London close to shops, city, markets and tube station. They will kindly take care of your luggage if you arrive early. They'll advise on local attractions. The cafe downstairs looked good, but we ended up at the Borough Market (they're on Fri and Sats) for a wonderful coffee and fresh almond croissant breakfast experience, watching all the stallholders set up their amazing array of cheeses, breads, fish, fruit, turkish delight and cakes. The room includes tea and coffee making. Ask for a room away from the road for a nice quiet night's rest. I would definitely stay here again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rockbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1948john, Guest Relations Manager at London City Hotel, responded to this review, August 29, 2013
Dear Guest,

Thank you very much for leaving such a great review.

It is so good to hear you say that all the positives about our staff, location and services outweighed a narrow staircase.

We hope that you come back to stay with us again.

Best wishes,
Claudia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apex, North Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 12, 2013

We stayed for two nights with our family of 6. We booked 2 rooms that each had 3 beds. The staff was very friendly and accommodating to our needs. The rooms were clean and comfortable. The location is right next door to the Underground station which was very convenient for us to travel from Heathrow. It was also and easy walk to the Borough Market and to the Tower of London. The price was very good considering the location.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mihaliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1948john, Guest Relations Manager at London City Hotel, responded to this review, August 29, 2013
Dear Guest,

Thank you very much for taking the time to leave a review after your stay at London City Hotel.

We really enjoyed having your family to stay and pleased that we contributed to your stay in London. With our location right next to the Borough underground it sounds like you made the most of it to explore and see as much of the City as possible.

Best wishes and hope to see you again.

Claudia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 6, 2013 via mobile

Good location on south bank . If driving a bit hard to find, entrance / signage not obvious. Arrived after 11pm check-in smooth & polite. Stayed in room D, when we opened our door we were very suprised, clean & very modern. Will have no problem staying there again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wjm101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1948john, Guest Relations Manager at London City Hotel, responded to this review, August 13, 2013
Dear Guest,

Thank you very much for your review.

We are pleased that you had a very good experience whilst staying with us.

We have just launched our online booking system so please do use that if you chose to stay with us again. If you would particularly like Room D then please do request it on your next visit.

We have taken on board your comments about finding the hotel and will continue to make improvements to our entrance.

Kind regards,
Claudia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed August 5, 2013

Me and my boyfriend stayed here for a long weekend (thurs-mon) our 21st birthday as we were visiting London for the very first time, doing all the tourist attractions London eye, Madame Tussaudes, Theatre etc. and therefore we weren't in the hotel very long but enough to change, shower sleep etc. I cannot pick any faults with this hotel. Though no breakfast was included the cafe below which was part of the hotels was very good & the staff accommodated everyone. The staff in the hotel were brilliant, very very helpful, ran around doing everything for everyone. Although no en suites the bathrooms are so clean and spacious, we never had to wait for the bathroom. The best thing for us was the location as it is right next to Borough underground station, I would definitely stay again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1948john, Guest Relations Manager at London City Hotel, responded to this review, August 13, 2013
Dear Sophie,

Thank you for taking the time to leave a review for the hotel and Cafe Riva.

All the staff are really pleased to know that you felt very welcome and that the hotel worked for you to ensure you had a great stay in London.

If you come back to stay with us again, which we hope you do, then we have ensuite rooms available too. Please see our website for more details and to book online with us directly.

Kind regards,
Claudia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about London City Hotel

Property: London City Hotel
Address: 200 Borough High Street, London SE1 1JX, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Hotel Style:
#180 Romantic Hotel in London
#194 Business Hotel in London
#221 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — London City Hotel 3*
Number of rooms: 20
Official Description (provided by the hotel):
London City Hotel - Affordable Central Accommodation. With many of London’s best features right on our doorstep, London City Hotel provides comfortable and affordable accommodation for business visitors and tourists. Great pride is taken in treating each guest as an individual and on creating a warm and friendly atmosphere. The hotel has been designed to meet your home comforts; our friendly and professional service aims to ensure you have a very pleasant relaxing stay. Situated next door to Borough tube station (less than 10 second walk - turn right when you exit), the hotel puts guests in the very heart of the city. ... more   less 
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Also Known As:
London City Hotel England

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