I had booked an executive room to make sure it would be at least a bit above standard. It seems that the standards of this hotel were pretty low, though. I got a below the ground room (!) which stank of cooked food. The decorative cushions were the filthiest I'd ever seen since my days as a student in low-budget hotels and one of the bathroom walls was covered in mould. No decorative fireplace in sight, by the way (which foolishly was one of the reasons I had found the room attractive on the Internet site).
I complained immediately but was told that all rooms were booked so that was my lot! If I were prepared to wait it out one day (during a three night stay) they might be able to move me to a room thta would at least see the sun. They also seemed pretty surprised when I mentioned I had been expecting a fireplace, since they only had two rooms like that. Don't they look at their own site?
To cut a long story short, the room was so awful that I left and had to check into another, unavoidably more expensive, hotel as it was last minute and I did not have time to do a proper search.
My review is based on the one room I saw. If the others are better, just make sure you get one of those.
- Official Description (provided by the hotel):
- The Cleveland Hotel is an independent hotel in Bayswater combining the services of a boutique hotel with all the comfort and amenities of serviced apartments. Ideally located on a tranquil and leafy garden square away from the hustle and bustle of London the hotel is just a short walk to London's famous Hyde Park on Bayswater Road and Paddington Station offering excellent transport links to Heathrow Airport and London's lively West End. The Cleveland Hotel has retained all of its beautiful Georgian period features, yet each one of our 30 contemporary studio rooms have been beautifully refurbished with the contemporary traveler in mind. Every room is fully equipped with modern kitchenettes, AC, LED TVs, free Wi-Fi and our friendly, multilingual staff, are on hand 24 hours per day offering you all the services of a boutique hotel. We offer our guests complete flexibility, comfort and security making us an ideal choice regardless of whether you are traveling for business or leisure. ... more less
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- Also Known As:
- The Cleveland Hotel London
- Cleveland Square London
- Hotel Cleveland Square
- The Cleveland London, England