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The Cleveland
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Reviews (644)
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All reviewspaddington stationhyde parksmall kitchenettekitchenette facilitiespots and pansstove topquiet neighborhoodnotting hillthe ground floorheathrow expressminute walkclean bathroomfree wifirestaurants and shopshandy locationlovely hotelcentral line
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387 - 392 of 644 reviews
Reviewed January 11, 2012

Stayed here for 5 nights. First impressions were good, the reception guy was super friendly and let me leave my luggage in their care as i was a little early. When i did eventually check in my bags were already in the room. Again, staff were all smiles and very helpful. In fact over my stay i required a number of things and staff helped me out everytime, so big thumbs up there. The room itself was nicely decorated and clean but a little on the small side, the carpets definately need replacing they looked rather scruffy and gave the place a bad image. The room also had a kitchenette which in essence is a broom cupboard with an oven, mini fridge, toaster, microwave and sink, all neatly tucked in together and very clean, but was good for making breakfast, for all other meals we ate out ! The bathroom was tiny, but functioned well and most importantly clean ! If you come back late as i did, you have to ring the bell for the porter as they close the front door after midnight, nothing more than a minor inconvenience. The Hotel is a 5 minute walk away from Paddington station so ideal for Heathrow express travellers. Nearby on Queensway, as well as 2 underground stations "Queensway" and "Bayswater" which can get you into to the West End in 5 minutes, also there is number of buses. the transport links are excellent. On Queensway there is also quite alot of resturantes to choose from, a couple of traditional english pubs, 2 bowling alleys and an Ice Rink and a small shopping mall called Whiteleys. Inside, as well as your usual high street shops, Zara, HMV, Marks and Spencer, etc there is also a few resturantes on the second floor as well as an Odeon Cinema, at cheaper prices than the west end, which are a rip off ! At the Bottom of Queensway there is Westbourne Grove, which has some really nice resturantes, our favorite was a mexican called Loco Mexicano, highly recommend it, but there are plenty of others, i guess you will have to try for yourself. Oh, and Portobello market is also very close, catch a number 23 bus or just walk along Westbourne grove, this market is on saturdays, worth a visit ! All in all fairly decent Hotel in a half decent area, would still recommend the Cleveland although if they knocked 10/15 pounds off per day, it would make the price ratio more realistic for what they offer !

Room Tip: If you staying for more than 2 nights dont book a standard room because they are quite small
  • Stayed: December 2011, traveled as a couple
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1  Thank elusivemike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2011

I really loved this place. It was priced right, very close to a Boots (pharmacy) and a Tesco (supermarket) so it was ideal. Not to mention that Portobello market is very close. Steps from two tube stations and from Kensington park. I read all of the reviews before I went and was a little anxious, but I really didn't have any of the problems that have been described. Yes, the staff was fairly indifferent but so what? You're not paying for that. If you're not paying for luxury or "extras" then I really don't see why people feel entitled to them. It's a budget hotel - key word is budget. No frills, but very comfortable, clean and exactly as described. (For me) There is wireless internet, cable TV and a comfy bed. I thought the room was a good size and the bathroom clean and modern. I stayed for about two weeks on my own in September with no issues.

  • Stayed: September 2011, traveled solo
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3  Thank rabbitonthemoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2011

Our room seemed great for what we wanted.....large, good bed, lots of space, kitchen area....but after 1 hour of being in the room we smelt sick! It now made sense why all the windows were open and there was an air fresher going off every 5 mins by the door.

We decided that on our way out we would mention this to the reception and see if they could move us. The smell was really over powering. There weren't any other rooms so we had to stay, however they made a note on our booking that we had told them about our sicky room.

We could smell it all night and the carpet was soaking wet by the door.

Anyway, we told reception the room smelt of sick and the guy just said, "yes, someone was sick in there 2 days ago". It was so matter of fact the way he said it, kind of like "and so what?".

When we checked out they offered money off our bill, but only £30. We refused and asked for at least half.

They did this and we advised that they should call the next occupants of the sick room to tell them and give them the choice if they want to stay or not. The guy said "no we won't do that as they probably won't want to come" to which I said "err no, they definitely won't come, it's disgusting".

Oh, and if you think we got any kind of apology you would be wrong. Nothing, no "sorry for the inconvenience" or "please accept our apologies for this" not a thing!

So I would not recommend this hotel. The staff have no idea about customer service and are more than happy for you to sleep in a room stinking of someones else's sick. Yuk.

  • Stayed: November 2011, traveled with friends
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5  Thank luctay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2011

There are pros and cons to The Cleveland. Pros include a wonderful central location (within easy walking distance of Paddington, Heathrow Express, several Tube stops, Hyde Park and lots of neighborhood restaurants); large rooms by European standards; comfortable beds; good Continental breakfast included; excellent bathrooms and toiletries; and free Wi-Fi. Cons include filthy carpets; extremely indifferent staff; and the strange room configuration typical of hotels converted from several buildings put together. We were in room 31, which required us to take an elevator, go down half a flight of stairs, cross to another building, and then up two flights of stairs. This got old very quickly. The hotel seems to be packed at all times - we arrived midweek and still could not get into our room early (at noon) after an overnight flight. Contrary to other reviews, we found the breakfast generous and liked the ease of having it deleivered to our room - except for the last day, when it never showed up at all! As hotels in Paddington go, you could probably do better but you could also do worse.

Room Tip: Stay away from rooms 28-32, which require a map to find a signifcant stair climbing.
  • Stayed: November 2011, traveled as a couple
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1  Thank oliveremily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2011

The Cleveland hotel is very good. I will use it for future visits in London. I was traveling with two older kids ( 11&17) and we found this hotel perfect for sightseeing of London. Its located close to Tube (5 min to Bayswater or 2 minutes forward to central line Queensway).

On Queensway street on the way to tube you have a lot of restaurants and shops ( food...) so you can either eat there or in Hotel where we had luxury suit with kitchen. We didnt use kitchen but it has all you need for longer stay in London.

Price was comparing to other hotels in London perfect. We paid 400€ for two nights. Room is worth 4* and has nice and big bathroom.

I was looking a lot of places for same or even more cash but all of those were quite poor compared to room in The Cleveland hotel. So on short:

Good price
Good location
Friendly staff ( Very!)

  • Stayed: October 2011, traveled with family
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Thank Marko B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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