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“Don't believe facilities listed on website” 3 of 5 bubbles
Review of Dolphin House Serviced Apartments

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Dolphin House Serviced Apartments
Ranked #320 of 1,089 Hotels in London
Certificate of Excellence
Newport, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Don't believe facilities listed on website”
3 of 5 bubbles Reviewed April 20, 2013

Staying for London marathon. Booked specifically as apartment so we could make our own breakfast. Toaster promised on website which was needed for early breakfast. No toaster available or forthcoming. Reason - we are on the 6th floor. now cold nasty crumpets. sounds petty but this was the main reason we booked this hotel. Otherwise great location and would recommend but don't believe what you read on facilities.

  • Stayed April 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Celia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MsRitaFerreira, Guest Relations Manager at Dolphin House Serviced Apartments, responded to this review, April 30, 2013
Thank you for taking the time to review your stay with us and for recommending Dolphin House. Whilst I am happy to know that you have enjoyed our location, I am disappointed to hear that we did not meet your expectations on this occasion. The London Marathon is usually a very busy period for us and I believe the majority of guests that participate in the Marathon chose to stay with us precisely due to the fact that they can self cater their breakfast very early in the morning, for this same reason all our studio apartments with cooking facilities have been taken very quickly, leaving us with no other option but to allocate studios on the 6th floor. As you correctly mentioned we do not provide toasters on this floor due to Health & Safety reasons. We always try our best to accommodate our guest requests, unfortunately in periods that we are running 100% occupancy it becomes very difficult to fulfil this requests.. Please accept my sincere apologies for the inconvenience that we have caused you and I truly hope that you will give us the opportunity to restore your faith in the near future by staying with us again; in the meantime please do contact us if we can help you further. Kind Regards, Rita Ferreira
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1,178 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (216)
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English first
Walsall, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 13, 2013

We have just returned from a 3 night stay at The Dolphin and I have to say I would not stay anywhere else now when visiting London. The 1 bed apartment that we had was fantastic, spacious and had everything that we needed and more. The staff that we met were very friendly and extremely helpful. The location is perfect, only a short walk around the corner to Pimlico underground which will take you to all the main tourist attractions. The Bar-grill (on site restaurant) was very good also caters for children, breakfasts were very good with a good selection as were the evening meals.
I would recommend this to anyone who wants a relaxing and hassle free stay in London.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank theharbages
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MsRitaFerreira, Guest Relations Manager at Dolphin House Serviced Apartments, responded to this review, April 17, 2013
Thank you for taking the time to review your stay with us and for recommending Dolphin House. We are pleased you enjoyed your stay with us and found your one bedroom apartment spacious and fantastic. It is particularly pleasing to know that you found our staff very friendly and helpful. We do hope to welcome you back very soon, in the meantime please do contact us if we may assist you further. Sincerely, Rita Ferreira
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Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed April 13, 2013

Just returned from 1 night at Dolhin House, walked from Victoria station took 15 mins, nice area to walk, friendly and helpful check in, nice apartment, clean, nice bedding, quiet. 1 and only negative comment bathroom was so hot, towel rail was untouchable and there was no way of turning it down.
Position for getting around London excellent, 5 min walk to Pimlico Underground, 1 stop to Victoria ( although as said previous only 15 min walk to Victoria but might not want to walk at night).
Breakfast very good, I'm very fussy about porridge! Couldn't fault it, it was spot on!
Great stay will definately be returning.

  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Everycare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MsRitaFerreira, Guest Relations Manager at Dolphin House Serviced Apartments, responded to this review, April 17, 2013
Thank you for choosing to stay at Dolphin House, and for taking the time to write your very instructive review. We are pleased you enjoyed the comfort and cleanliness of your apartment. I am sorry that you could not operate the towel rail; there is a switch in every apartment its location may not be very clear and for this reason we will take your feedback and find a way of improvement. We hope to welcome you back very soon, in the meantime please do contact us if we can help you further. Sincerely, Rita Ferreira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed April 12, 2013 via mobile

Upon check in, we were told that we'd been upgraded from an economy suite to a one bedroom apartment and from that moment, we were gutted we were only staying the one night!
Our apartment was enormous, clean and very comfortable. Location was perfect for us- a 20ish minute walk from Victoria station, plenty of bars and restaurants between the station and the hotel. We went to see a show and it was ideally situated from the Apollo Victoria.
Honestly couldn't fault it and would definitely stay here again.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tlm1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MsRitaFerreira, Guest Relations Manager at Dolphin House Serviced Apartments, responded to this review, April 17, 2013
Thank you for choosing Dolphin House and for taking the time to write your review. We are delighted you had an enjoyable stay and look forward to welcoming you back soon. In the meantime please do contact us if we can help you further. Sincerely, Rita Ferreira.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
319 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

Located in pimlico near to westminster and not far from mosr highlighrs. These are ahigh standars of serviced apartmentsnfeom studio to 3 beds. If not too busynyou may get amfree upgrade with kitchenette bwdroom, living room and barhroom. Stayed here 3 times rooms always a high standarsngreat foenanshort/long break more homely than any hotel. Site has a bar, restaurant, shop and new morrocwn spa.

Room Tip: If not busy ask if upgrades acailable.
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  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MsRitaFerreira, Guest Relations Manager at Dolphin House Serviced Apartments, responded to this review, April 11, 2013
Thank you for taking the time to review your stay with us and for recommending Dolphin House. We are delighted that you have enjoyed all your three stays and we sincerely hope that we remain your preferred accommodation when you are in London. I would like to stress that we do offer complimentary upgrades only when our availability allows. We do hope to welcome you back very soon, in the meantime please do contact us if we may assist you further. Sincerely, Rita Ferreira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surbiton, United Kingdom
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed April 6, 2013

We were staying one night only in transit but will make this our port of choice in London from now on. The rooms are spacious, spotless and well-equipped. The front desk were efficient and friendly and upgraded us to a three bedroom apartment as there was one available.

We did not get any opportunity to try the gym, restaurant etc.

All in all a very pleasurable and all too short stay.

Stayed April 2013, traveled with family
Helpful?
Thank TokyoNeil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MsRitaFerreira, Guest Relations Manager at Dolphin House Serviced Apartments, responded to this review, April 11, 2013
Thank you for choosing Dolphin House and for taking the time to write your review. We are delighted you had an enjoyable stay and that you have enjoyed your complimentary upgrade to a three bedroom apartment; it is particularly pleasing to receive feedback about the efforts of our staff. We look forward to welcoming you back soon. Sincerely, Rita Ferreira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 3, 2013

Just returned from a 2 day break in London staying at the Dolphin House Apartments. We were 2 families of 4 and booked a 3 bed, 3 bath apartment. 3 kids (12,12 & 9) shared the super duper king and we ordered a roll out bed for the 4th child (6) .. this was perfect. It was a great way to share accomodation and not be sectioned out into a hotel room and miss out chatting in the evening and again in the morning. The lounge and kitchen were perfect and quite adequate for an over night stay. We enjoyed the pool although due to the limited opening times for children, it was a little like swimming in people soup but, the kids loved it. There was a little mix up with the booking of B&B but this was soon sorted and we loved out 'inclusive' of breakfast and our restaurant waiter was super attentive and enthusiastic, so much so that our youngest member of the party commented how nice he was! We found the positioning of the hotel perfect for our non stop whistle tour of London and we used the local takeaway and off licence. Will definitely return when we've saved up!

Room Tip: Rooms facing into the gardens are quieter
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  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank swales13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MsRitaFerreira, Guest Relations Manager at Dolphin House Serviced Apartments, responded to this review, April 4, 2013
Thank you for taking the time to review your stay with us, we are delighted you and your family had such an enjoyable trip to London. We are pleased that you have found your three bedroom apartment spacious and comfortable. We are equally pleased to know that the children have enjoyed our wonderful swimming pool; it is especially pleasing to know that you have enjoyed the food and service of our Bar & Grill, and would like to thank you on behalf of the staff member that was so attentive and enthusiastic every morning. We look forward to welcome you back very soon; in the meantime please do contact us if we can help you further. Sincerely, Rita Ferreira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dolphin House Serviced Apartments

Property: Dolphin House Serviced Apartments
Address: Serviced Apartments Dolphin Square, London SW1V 3LX, England (Formerly Dolphin Square Hotel)
Location: United Kingdom > England > London > Pimlico
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#60 Spa Hotel in London
#233 Luxury Hotel in London
#282 Romantic Hotel in London
#347 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dolphin House Serviced Apartments 4*
Number of rooms: 165
Official Description (provided by the hotel):
Dolphin House offers a range of contemporary serviced apartments in a quiet residential area. Set around three and a half acres of idyllic gardens along the River Thames, just a short distance from Central London. A selection of apartments are available from economy singles to 1bed 2 bed and 3 bed apartments. Dolphin House is on the north side of Dolphin Square Village with its 1069 residential apartments, Bar and Grill, Lounge Bar Sports and Fitness Club and brand new Moroccan Inspired Spa, The Spa in Dolphin Square. The facilities are open to all.All Just 5 mins walk from the nearby Pimlico tube, just 3 stops (7 mins) on the Victoria line to Oxford Circus. ... more   less 
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Also Known As:
Dolphin House Hotel London
Dolphin Hotel London
Dolphin House Serviced Apartments London, England

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