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“Excellent Apartment and Location”

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Dolphin House Serviced Apartments
Ranked #333 of 1,078 Hotels in London
Certificate of Excellence
Reviewed December 23, 2012

Spent 2 Days and 1 night in London. Pre booked Dolphin House serviced apartments as we have heard good reviews about it and it was reasonably priced.
Slight glitch when we arrived with checking in at reception. (Credit card details mix up and was informed breakfast was not included in our booking and was not willing to pay an extra £20 for 2 breakfasts)
Apartment was a large suite with reception room, kitchenette, bedroom and bathroom.
The rooms were spotless. However the towels in the bathroom were a little threadbare and the toilet roll was of an inferior quality, (Would have expected better of a 4* hotel.
Overall the stay was not unpleasant but word of advice to those that may be planning on staying there. Make sure you are not in a suite next to the elevators as they are noisy particularly during the nIght when you may want to sleep.

Room Tip: Avoid Suites next to elevators
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  • Stayed: April 2012, traveled as a couple
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1  Thank Paul4660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WayneMortensen, Front Office Manager at Dolphin House Serviced Apartments, responded to this reviewResponded December 27, 2012

Thank you for taking the time to review your stay with us, we are delighted you found the apartment and location to be "excellent". The amenities are provided by Aromatherapy Associates, and are generally considered to be a quality product. Please do accept our apologies, if you found the towels to be threadbare - I will investigate this with our housekeeping team to ensure our quality control procedures are being adhered to. We hope to welcome you back very soon, in the meantime please do contact us if we can help you further.
Sincerely, Wayne Mortensen

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Reviewed December 22, 2012

My niece and I shared a one bedroom flat. It was a wonderful place to hang out in our pjs. When I woke at odd hours due to jet lag I could read in the separate living room. The large tv screen was nice. The small kitchen allowed us to alternate restaurant meals with salads and simple microwaved meals from the market. Eating in is great on a cold rainy night. Bring a swim suit. The indoor pool is big enough for satisfying lap swimming. The one short coming was too many dim accent lights and too few bright ones for reading or applying makeup. We didn't think it was remote, though we are good walkers. Twenty minutes walk to Westminster Abbey, less to the Tate Britain, also a nice walk to Harrods, and good tube access if you prefer. Also near the Vctoria coach station.

  • Stayed: December 2012, traveled with family
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1  Thank Birdwanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WayneMortensen, Front Office Manager at Dolphin House Serviced Apartments, responded to this reviewResponded December 27, 2012

Thank you for choosing to stay at Dolphin House, and for taking the time to write your very instructive review. We are pleased you enjoyed your spacious, but cosy apartment, and enjoyed the swimming pool. We hope to welcome you back very soon, in the meantime please do contact us if we can help you further
Sincerely, Wayne Mortensen

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Reviewed December 17, 2012

We stayed here for three nights in October 2012 and really appreciated the space and location of this apartment. Cheaper by far than a hotel room, this apartment offered a sizable living area in addition to a large bedroom. We walked into the West End easily and soon got to know the local landmarks and transport routes. The apartment is within walking distance of central London and handy to all the shows and some amazing restaurants. Not that English food is anything to get excited about, but the Thai place we ate at was outstanding. The neighbourhood was very nice and comfortable to walk in, even at night. The service was excellent and a small mishap (the radiator leaking onto the carpet) was dealt with quickly and we were offered a small discount for our trouble. We would definitely stay here again. This place even has its own grocer, bottle store and a collection of other small shops. It is huge and the lifts and stairways don't always go where you might expect them to, but this was a minor concern.

Room Tip: Our room on the first floor involved going up to the second floor and along a corridor and then down...
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  • Stayed: October 2012, traveled as a couple
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1  Thank SamLowryOnce28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WayneMortensen, Front Office Manager at Dolphin House Serviced Apartments, responded to this reviewResponded December 27, 2012

Thank you for taking the time to recommend our property, we are delighted you had such an enjoyable3 night stay with us I would like to take this opportunity to once again apologise for the leaky radiator, still it is gratifying to note you appreciated the prompt follow up. If I may clarify: the 1st floor does have its own lift access, I do apologise if this was not made clear to you on arrival. We look forward to welcoming you back; in the meantime please don't hesitate to contact us if we can help you further.
Sincerely, Wayne Mortensen

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Reviewed December 17, 2012

A little remote by London tourist standards but clean, quiet and comfortable. It was good to have more than a basic hotel room to cram the family into.. The small restaurant was friendly and convenient and the food was of a high standard. We would stay here again.

Room Tip: Ask for a room away from the entrance and off the street
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  • Stayed: December 2012, traveled with family
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Thank FamilyK061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WayneMortensen, Front Office Manager at Dolphin House Serviced Apartments, responded to this reviewResponded December 27, 2012

Thank you for taking the time to review your stay with us, we are delighted you and your family had such an enjoyable trip to London. We hope to welcome you back very soon, in the meantime please do contact us if we can help you further.
Sincerely, Wayne Mortensen

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Reviewed December 11, 2012

Peerless. If your priorities do not include excessive charges, absurd bling and insincere doormen, but DO include quality, accessibility, cleanliness, efficiency and honest British class, Dolphin House is ideal. Literally metres from Pimlico Tube Station and the No24 bus from St George's square, there is nowhere in London that you cannot get to quickly and easily. The apartments are quiet and cosy in a quite contemporary sense, if you can secure one that overlooks Dolphin Square itself you can wake to birdsong and rustling trees - in the middle of London! It is a short walk to the Palace of Westminster and some of the best pubs in the city. We stayed for two weeks and found it to be quite simply the perfect spot to experience both the city and out into the countryside. As Australians we didn't quite envisage that it isn't very far to anywhere in the UK, besides the fact that their public transport systems are infinitely, infinitely better than anything at home. Minuses are few; wi-fi should not be an extra charge (buy a micro-sim card at Vodafone at Vauxhall Station), the free washing machines and dryers in the basement are too small (I don't mind paying for bigger commercial machines) and the Hotel reception must be clearly differentiated from residential reception (too much ill-feeling results from the latter re-directing jet-lagged customers). I would stay here again in a heart-beat simply because the pluses infinitely outweigh the minuses.

Room Tip: Ask to overlook the square rather than the street.
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  • Stayed: December 2012, traveled as a couple
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1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WayneMortensen, Front Office Manager at Dolphin House Serviced Apartments, responded to this reviewResponded December 27, 2012

Thank you for choosing Dolphin House and for taking the time to write your instructive review. We do strive to offer a home away from home - we believe Dolphin House is a special property offering a very different experience to a standard 4star hotel. We are delighted you had an enjoyable stay and look forward to welcoming you back soon.
Sincerely, Wayne Mortensen

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Reviewed December 10, 2012

High quality apartment with friendly and efficient service. We didn't make full use of the pool and facilities but the location was great, a short walk to Pimlico tube, the river and easy weekend parking. Greta views over London from the 6th floor.

  • Stayed: December 2012, traveled as a couple
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1  Thank Voador722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2012

I used to live in the residential part of Dolphin Square so knew what facilities to expect at the hotel - and they are very good.

I had a room that was of ample size for my short stay needs, with a very comfortable bed and good sized bathroom. The only thing that let the room down was poor lighting in the bed area of the room. As the room was an L shape and there was only 1 ceiling light it was quite dark at one end of the room. Other than that I could not fault the accommodation for the price paid.

The hotel's facilities like the pool and gym are excellent.

The location is just a minute's walk from Pimlico tube and very close to the stop for the number 24 bus for any visitors to London that want to get to Westminster Cathedral, Westminster Abbey, the Houses of Parliament, Whitehall, Trafalgar Square, the National Gallery or Tottenham Court Road.

I would definitely recommend.

Room Tip: Rooms facing into the gardens are nicer than those overlooking Pimlico Academy or the car park.
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  • Stayed: December 2012, traveled on business
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Thank The_ThompsonsUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dolphin House Serviced Apartments

Address: Serviced Apartments Dolphin Square, London SW1V 3LX, England (Formerly Dolphin Square Hotel)
Location: United Kingdom > England > London > Pimlico
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#62 Spa Hotel in London
#168 Family Hotel in London
#235 Luxury Hotel in London
#281 Romantic Hotel in London
Price Range: $149 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dolphin House Serviced Apartments 4*
Number of rooms: 165
Official Description (provided by the hotel):
Dolphin House offers a range of contemporary serviced apartments in a quiet residential area. Set around three and a half acres of idyllic gardens along the River Thames, just a short distance from Central London. A selection of apartments are available from economy singles to 1bed 2 bed and 3 bed apartments. Dolphin House is on the north side of Dolphin Square Village with its 1069 residential apartments, Bar and Grill, Lounge Bar Sports and Fitness Club and brand new Moroccan Inspired Spa, The Spa in Dolphin Square. The facilities are open to all.All Just 5 mins walk from the nearby Pimlico tube, just 3 stops (7 mins) on the Victoria line to Oxford Circus. ... more   less 
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Also Known As:
Dolphin House Hotel London
Dolphin Hotel London
Dolphin House Serviced Apartments London, England

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