we travelled down to london to celebrate a 21st birthday, we had 24 hours to enjoy ourselves. we go to the hotel and the receptionist instantly suggested he move us to one of their sister hotels. we left our bags and returned at 645 pm to find our bags not in a safe place as promised. we were transferred to another hotel as the bed in out apartment was ''broken'' this was also said to a couple in the reception with us. the other hotel was half an hour away and after all the fuss we were 1 hour behind schedule.we were moved to 'so west' in shephards bush, the apartment was clean and had everything we needed expect a reception, the one member of staff that was on site was rushed and flustered as she was trying to look after 2 groups, ourselves and the couple from the original hoted. as we had moved location we had to spend over £100 extra on travel and re-arranged plans due to the move. we were told to call the following morning for a taxi to return us to the original hotel, which took an hour to get to us resulting in 3 connecting missed trains, again an extra cost which was no our fault. the staff were very unfriendly and uncooperative!!! the only upside to this trip was the fantastic time we did spend in london. i would never recommend this company and will never go back. AWFUL
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- Also Known As:
- So Quartier Hotel London
- SO Quartier London, England