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Gate House Apartments, Tower Bridge
Ranked #97 of 897 Specialty Lodging in London
Reviewed November 12, 2012

We stayed at the 153 Tower Bridge Road apartments. We were 7 people in total staying in 4 rooms. When we initially booked in we were given apartments in different blocks but on asking if we could be closer together we were given 4 apartments on one floor in this block without any problem. The apartments were modern, clean and comfortable. There were enough appliances,equipment and storage space should you be staying for longer than a few days. The apartments are on a busy road leading to Tower Bridge but we didn't find this a problem. London Bridge station and underground are easy to get to. There are plenty of places to eat and drink in the area with a convenience store across the road for anything you need and other food outlets like M&S Simply Food not far away. We would certainly use these apartments again.

  • Stayed: November 2012, traveled with friends
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Thank Angela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippa W, On behalf of Jim Souter at Gate House Apartments, Tower Bridge, responded to this reviewResponded November 14, 2012

Thank you for your review on Tripadvisor regarding your recent stay with us at Think Tower Bridge Road. We were pleased that your expectations were met and all requests were accommodated. It may be advisable for future group reservations that this is highlighted at the time of booking as we will always endeavour to allocate apartments in the same building and if possible on the same floor as we were able to do on this occasion. Thank you once again for your feedback which I have passed on for the relevant departments to share amongst their teams.

We look forward to welcoming you and your friends back on your future journeys to London.

Kind regards,

Jim Souter
Chief Executive, Think Apartments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed November 11, 2012

We had been looking for something other than the usual over-priced bland hotels for our trip to London (to see tennis finals at the O2). Found Think after a Trip Adviser surf and thought it sounded ideal - no more than 4/5 stops on the tube from anywhere we wanted to go. Easy 10 minute walk from London Bridge. We had booked a superior studio and paid what we considered an extremely reasonable price for the centre of London. Cannot believe some of the negative reviewers on here - this was an excellent choice and we were not disappointed. Comfortable, modern, clean, warm (ok - a bit hot but turned the heating down!) - comfy beds and pillows, all mod cons really. Had occasion to report a couple of minor issues to reception (wonky door handles) - when we returned from theatre...they were fixed! All in all - would recommend a stay here to anyone - self catering the way to go (supermarket across the street).

  • Stayed: November 2012, traveled with family
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Thank the_murchies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippa W, On behalf of Jim Souter at Gate House Apartments, Tower Bridge, responded to this reviewResponded November 14, 2012

Thank you for your review on Tripadvisor regarding your stay with us at Think. We aim to provide our guests with a home away from home experience including all the necessary facilities needed such as a fully fitted kitchen, washer dryer, iron and ironing board for example ensuring our guests have a comfortable and enjoyable stay with us. We were pleased that you enjoyed your stay with us and have since highlighted these for the relevant departments to share amongst their teams.

On behalf of the Think Team, we look forward to welcoming you back on your next journey to London.

Kind regards,

Jim Souter
Chief Executive, Think Apartments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2012

We recently stayed at the Think Tower Apartments in Tower Bridge Road, London. This was for World Travel Market. The booking was made for their Maltings Place property, but, when I checked in I was told the booking was now around the corner at another of their properties.
The Maltings Place property is in a fairly quiet block, which was the reason we booked in July and prepaid. When I queried the move the reception had no interest in finding out the reason or gave any option, and, as this was prepaid I had no choice but to accept it.
The Tower Bridge Road apartments are on an extremely busy and noisy road.
The bathroom was dirty, a very stained toilet and thin cheap towels. There was half a roll of toilet paper, and, when I asked for more was told by the receptionist they were expecting a delivery some time that day and I should go and buy some. She had no interest in being helpful.
The bedding is old and cheap, with lumpy pillows, the bedroom blinds are ineffective.
There are far better options in London for serviced apartments.

  • Stayed: November 2012, traveled on business
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Thank alanlecoyte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippa W, On behalf of Jim Souter at Gate House Apartments, Tower Bridge, responded to this reviewResponded November 14, 2012

Thank you for your recent review on Tripadvisor regarding your stay with us at Think. I was sincerely saddened that your expectations were not met and would like to take this opportunity to comment.

Since investigating your booking, I note that there were no specific requirements made. It is important to note that by booking our Tower Bridge property you are not specifically booking Maltings Place but an apartment within the property. We do encourage guests to request a particular building including our grade II listed building, Maltings Place however this it is important to highlight that this is on a request basis and unfortunately cannot always be accommodated due to high occupancy and lack of availability of particular apartment types and designs. The apartments located on Tower Bridge road and where possible the apartments are designed to incorporate the bedroom in the quietest location away from the noise of the road.


As a leading Serviced Apartment provider in London, our customer service delivery is of upmost importance to ensure all of our guests’ expectations are met. It is because of this that we are constantly investing in our training programmes to ensure that the service our guests receive is of the highest standards possible. We sincerely apologise that on this occasion the service you received was not to our usual standards. We will follow up further on the poor attitudes you experience. This is unusual and completely unacceptable.

Our Interior Designer along with our Product and Development team are continually looking to make improvements to our current product, taking the feedback from previous guests to keep it in line with our guests’ needs and requirements. I have passed on your comments regarding the bedroom for our Interior Designer to take into account during our ongoing refurbishment program.

At Think we take all feedback very seriously and use it to make the necessary improvements. I have highlighted your very valuable feedback to the relevant Heads of Departments to share amongst their teams to ensure that future occurrences such as these do not occur.

We hope that this experience does not deter you from future stays at Think as we would like the opportunity to restore your confidence in Think Apartments. Please contact me directly and we will make the necessary arrangements. I have updated your profile with us specifying that you would prefer our Maltings apartments.

Kind regards,

Jim Souter
Chief Executive, Think Apartments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2012

We stayed in a 2 bedroom apartment in late October for 4 nights. We got unit 207, which was great in most respects except the noise is really tough to deal with. First, there is an elevated train that is 50 feet from the bedroom windows, which are not insulated or sound proofed or anything. If you come from quiet surroundings, prepared to get 1-2 trains per minute roaring past you from 5:30 am until midnight. Next, we had a gaggle of women on holiday in the apartments above us (I counted 12 outside the next morning waiting for a taxi) and the sound-proofing is not very good when they came home after a night on the town (to be fair they ignored the signs that said to be quiet, so they know they have a sound problem to begin with). Finally, the lower floors are rented to business people who run small businesses and one night one of them was operating a saw into the wee hours. I had prepaid, so I didn't have an option to move somewhere else. So be very specific when you book where you are staying. Avoid the buildings closest to the train tracks (which I think are the larger apartments). It is a great concept for families traveling with teens to have space. Just needs better execution -- andbetter sound-proofing throughout the building.

Room Tip: Avoid rooms close to the train tracks.
  • Stayed: October 2012, traveled with family
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Thank ken22222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippa W, On behalf of Jim Souter at Gate House Apartments, Tower Bridge, responded to this reviewResponded November 14, 2012

Thank you for your review on Tripadvisor regarding your stay with us at Think. I was sincerely saddened that your overall stay was affected by the noise from the nearby train line.

We do have some apartments within our Tower Bridge property which are located close to the train line with slow approaching trains into London Bridge Station with 20mph restrictions in place. We are constantly introducing measures to decrease the level of noise and sincerely apologise that on this occasion you were affected. Should a guest prefer to be located away from the train line then we encourage them to contact a member of our 24 hour Reception who will happily assist.

Since investigating your stay further I was able to identify which apartment you stayed in and have spoken with my colleagues in Development for them to reiterate to our Commercial Tenants that no work should be carried out after hours.

It is correct that we do operate a strict no party policy and this has been discussed in depth with Heads of Departments to resolve this. We have recently employed an additional member of Security to focus on this however should a guest encounter any disturbance we would like this to be brought to the attention of our Reception Team so that they can address this as soon as possible. It is our aim to provide all our guests with a relaxing and enjoyable stay.

We hope this experience will not deter you from future stays at Think as we would like the opportunity to restore your confidence in Think.

Kind regards,

Jim Souter
Chief Executive, Think Apartments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2012

Stayed at a 2-BR unit on business/pleasure. Unit was very nice, fully furnished no problem with appliances or utilities. No Wifi but cable internet was decent. Apartment is secured, there are buses that stop in front of the property. There are plenty of bars and restaurants. Only downside for us is that you have to walk with your luggage to the frontdesk at another Think property when you check in / out. Other than that, I would recommend this apartment.

  • Stayed: December 2011, traveled with family
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Thank jojo t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippa W, On behalf of Jim Souter at Gate House Apartments, Tower Bridge, responded to this reviewResponded November 14, 2012

Thank you for your review on Tripadvisor regarding your stay with us at Think Tower Bridge. I was pleased that you enjoyed your overall stay with us and would like to take this opportunity to comment.

Our Tower Bridge property is split across a number of buildings and it is important to note that we have recently opened an additional fully functional Reception to remove the need for guests to check in at one Reception and take their luggage to the building they will be residing in. We are now sending out booking confirmations detailing where the specific Reception is located where guests will need to arrive at.

Within all our buildings we do have both wired and wireless internet available however since opening the second reception we have had some initial challenges with the coverage which we have since rectified.

Thank you once again for your feedback on your stay with us and on behalf of the Think Team, we look forward to welcoming you back on your next visit to London.

Kind regards,

Jim Souter
Chief Executive, Think Apartments

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2012 via mobile

Arrived late afternoon to an organised system. Apartment little dated but clean warm and comfortable. Handy location overlooking the main road and not too noisy.
Clean white bedding, shower room good and bonus having living area with kitchen fridge etc...
Blinds in bedroom didn't shut enough and light spilled through at night which didn't bother me as I can sleep through anything but my partner who needs darkness struggled to sleep.
Overall good accommodation in a fairly central location the walk over tower bridge was lovely and we found some good places to eat locally... Tesco metro close by too
Good value for money

  • Stayed: November 2012
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1  Thank Feebie1422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippa W, On behalf of Jim Souter at Gate House Apartments, Tower Bridge, responded to this reviewResponded November 14, 2012

Thank you for your recent review on Tripadvisor regarding your stay with us at Think. We were pleased that you enjoyed your overall stay with us and would like to take this opportunity to comment. We aim to provide our guests with a home away from home experience including all the necessary facilities needed such as a fully fitted kitchen, washer dryer, iron and ironing board for example ensuring our guests have a comfortable and enjoyable stay with us. We encourage guests to contact a member of the team during their stay to report anything that isn’t working as it should so that we can rectify prior to departure. Unfortunately due to the lack of information in your Tripadvisor profile it is difficult to determine the details of your stay including your apartment number however please be aware that our Housekeeping Department conduct checks after each departure and report any issues that need to be addressed.

Thank you for bringing this to our attention.

Kind regards,

Jim Souter
Chief Executive, Think Apartments

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2012

Stayed in two apartments for my hen weekend and both apartments were fantastic, I requested to stay in the maltings building and was allocated the apartments there, they were modern and tastefully decorated, all ensuites which was great for group of girls getting ready, the apartments were very hot but once you work out the heating controls its all good, a good 10 minute walk to the tube and all amenities are within walking distance, location was great as exactly what we needed to enjoy our weekend and would most definitely stay here again...be prepared to hear trains most of the time but it didn't keep any of us awake so all was good.

Room Tip: Request to stay in the maltings
  • Stayed: October 2012, traveled with friends
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Thank amandam9955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippa W, On behalf of Jim Souter at Gate House Apartments, Tower Bridge, responded to this reviewResponded November 14, 2012

Thank you for your recent review on Tripadvisor regarding your stay with us at Think. We were pleased that you enjoyed your stay with us for your Hen Weekend and would like to take this opportunity to comment.

It is important to note that within our Maltings complex we have a number of apartments and should guests have any specific requirements then these should be highlighted at the time of booking to enable us the opportunity to accommodate. Within the apartments that are in close proximity to the train line, we have taken measures to address this including sound proofed windows and doors.

Thank you once again for your feedback and we look forward to welcoming you and your husband to be back to enjoy your next Think Experience.

Kind regards,

Jim Souter
Chief Executive, Think Apartments

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gate House Apartments, Tower Bridge

Address: 169 Tower Bridge Rd | Tanner St & Tower Bridge, London SE1 3JB, England
Location: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #97 of 897 Specialty Lodging in London
Price Range: $154 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gate House Apartments, Tower Bridge 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Think Tower Bridge Hotel London
Gate House Apartments, Tower Bridge London, England

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