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“Over rated” 3 of 5 bubbles
Review of Fraser Suites Queens Gate

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Fraser Suites Queens Gate
Ranked #367 of 1,078 Hotels in London
Certificate of Excellence
Cape Town Central, South Africa
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Over rated”
3 of 5 bubbles Reviewed August 8, 2012

While this hotel is well situated it is on an incredibly noisy street - Cromwell Road is very busy 24/7 so there is never a time when the sound of traffic and particularly sirens isn't heard.

The rooms are also quite stuffy with air-con units that don't work very well, so it's best to avoid it in summer.

  • Stayed March 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank FrequentTraveller772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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481 reviews from our community

Traveler rating
    176
    189
    70
    34
    12
See reviews for
154
167
28
61
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed August 3, 2012

Hotel was great. Staff accommodated us with any early check-in after an o/night flight which was much appreciated.

Breakfast was good. We stayed in a self-contained appartment & there were plenty of stores nearby to purchase food & drink.

So close to two tube stations, heaps of restaurants, museums & other transport options. Great if your coming from Heathrow as its close to the Piccadilly line.

Thank you for a wonderful stay.

  • Stayed July 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AdelaideFamilyTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed July 26, 2012

Honestly it is quite an average hotel. I feel that even though the location is pretty great (next to Gloucester Rd underground) the price that we had to pay for the Olympics was not worth it. For the price I was paying I think staying in the Hilton would have been a better experience.

A sidenote though. Since there haven't been much hotel occupancy during the Olympics the prices may have been reduced.

  • Stayed July 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed July 24, 2012

We stayed in this hotel at the end of June and the beggining of July. The rooms were different shapes and sizes, if You are more than two,try to see more rooms. But All in all they are modern and clean. The breakfast was very very limited. The other thing is the housekeeping, they don't put toiliters every day, and there is no 24 hour service. will recommend it especially to large families or those who wants to cook or stay for a long period.

Room Tip: Ground Floor rooms are large.
See more room tips
  • Stayed June 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ReemaTh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frasien, General Manager at Fraser Suites Queens Gate, responded to this review, September 13, 2012
Dear Reema Th,
Thank you for sharing your experience at Fraser Place Queens Gate with other travellers.We appreciate both positive and negative feedback, as it helps us identify what our guests ‘expectations are. I am happy to hear that you found our apartments modern and clean. We do not have 24 hours housekeeping service indeed, but we do have 24 hours Front Office staff that is always happy to help or answer any questions. I sincerely hope that we are going to have the opportunity to welcome you back in the near future, particularly once we’ve completed the refurbishment of the property in March 2013.

Kind Regard,
Bobby Borislavova
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed July 21, 2012 via mobile

Fraser Place is a two minute walk from Gloucester Road tube station making it easy to get to from Heathrow as well as making it easy to get into central London once you are there. The accommodation was spacious and clean. Staff were friendly and helpful and the breakfast provided was basic but did the job. In room wifi worked well and was free. The only criticism I would have is the basement apartment we were in felt like we were in a bunker. Not a lot of natural light or air. But overall, after a month of travelling around similar types of accommodation across Europe, Frasers was not too bad.

Stayed July 2012, traveled with family
Helpful?
Thank Dean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frasien, General Manager at Fraser Suites Queens Gate, responded to this review, August 2, 2012
Dear Dean M,


Thank you for sharing your experience with other travellers. I am delighted to hear that you found our staff friendly and helpful, the apartment spacious and clean and that the location of our property was so convenient for you. I sincerely hope that we will get the opportunity to welcome you back in the future.

Kind Regards,
Bobby Borislavova
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed July 12, 2012

Location:
Geniusly located between South Kensington and Gloucester Underground stations. A beautiful, quiet area to return to after a long day of sightseeing. Many fabulous ethnic and local restaurants to chose from all around, fun pubs, small markets, bakeries, several free national museums, all within a stone-throw away, and not to mention just a 10 minute-walk from Kensington Gardens and Hyde Park. Really an ideal geographical location that is easy to get to by tube from anywhere in London (Heathrow Airport takes under 40 minutes by tube on the Piccadilly line).

Room:
We booked a small studio apartment that included continental breakfast in the recently updated dinning room which served fresh pastries and fruits, as well as other yummy breakfast staples. Our room faced Cromwell Rd, and although I was worried the street noise would be an issue, it really wasn't, even during early morning traffic, not a car horn was heard.

Perks:
TV with cable access to numerous channels, iPod loading dock with speakers and surprisingly reliable free WiFi. Kitchenette was conveniently tucked away behing folding doors and stocked with complementary teas.

Staff:
Also to be noted, the staff was very polite and efficient. Before completing the booking process online, we had sent an email to the hotel, to which a staff member promptly replied, answering all of our inquiries. And a few days after actually booking, the same staff member returned a new email to us, thanking us for booking with them. Now that kind of personalized attention made chosing this place an easy decision...that we did not regret one bit.

Room Tip: There are basement rooms in this hotel, so if this is a turn-off (as it is for myself), make sure yo...
See more room tips
  • Stayed April 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank cap1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frasien, General Manager at Fraser Suites Queens Gate, responded to this review, August 2, 2012
Dear Cap 1976,

Thank you very much for your kind review. I am happy to hear that you have enjoyed your stay with us and found the location convenient, the staff polite and helpful, and the breakfast tasty.
We would be delighted to welcome you back to Fraser Place Queens Gate in the future, especially after the complete refurbishment of the property, scheduled to end in March 2013.

Kind Regards,
Bobby Borislavova
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed July 3, 2012 via mobile

We are so disappointed with this hotel. The room is old and dirty. The mattress is saggy and my side of the bed smells like vomit. The flooring is creaky and not level so the bathroom door slams shut and any water on the vanity surface runs down and drips on the feet when the basin is used. The bathtub is so old the enamel is worn away. The rubber shower mat is black with age. The towels are threadbare and grey. The basin is filthy with mould the kitchenette is doors don't close properly. The Internet which is charged by the hour or week is intermittent as well as cell phone coverage. The breakfast is not worth getting up for. And payment is demanded in advance!!! No wonder as one look at the room and a hasty exit would follow.

  • Stayed July 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank ioete11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fraser Suites Queens Gate

Property: Fraser Suites Queens Gate
Address: 39B Queen's Gate Gardens, London SW7 5RR, England (Formerly Fraser Place Queens Gate)
Phone Number:
Location: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites
Hotel Style:
#260 Luxury Hotel in London
#276 Family Hotel in London
#290 Romantic Hotel in London
#303 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fraser Suites Queens Gate 4*
Number of rooms: 105
Official Description (provided by the hotel):
Fraser Suites Queens Gate has chic Studios and One-Two bedroom apartments with kitchenettes and a laundry facility. The Natural History Museum, Knightsbridge stores and the V&A Museum are close by. Every apartment has stylish decor, with a seating and dining area. Features include cable TV and Free wireless broadband. A kitchenette in each accommodation is equipped with a fridge, microwave, utensils and tea/coffee making facilities. There is a daily housekeeping service and weekly linen changes with l'Occitane toiletries. The facilities at Fraser Suites Queens include 24-hour Reception with concierge services, a lobby Bar, breakfast lounge, secluded outdoor terrace, buiness centre with iPads, a meeting room with natural daylight and a state of the art Gym. The Royal Albert Hall, Harrods and Hyde Park can be reached with a 10-minute walk. Gloucester Road Tube Station is across the road and has a direct link to Heathrow Airport via the Piccadilly Line. ... more   less 
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Also Known As:
Fraser Place Queens Gate Hotel London
Fraser Place Queens Gate London
Fraser Suites Queens Gate London, England

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