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Reviewed January 24, 2020 via mobile

We spent 3 nights over Christmas here as a family of 5. We had 2 rooms in one corner of the hotel with its own private door to the suite. It was the most perfect family accommodation. The boys had a beautiful Xmas tree in their room which was as nice as the one we had left at home! The staff were polite and welcoming. The doorman was so pleasant and helpful and the front desk and waiting staff equally as lovely. The ladies at the front of restaurant were particularly super and always addressed us by our names which was a nice touch.
Christmas breakfast we had to queue to get a table which was unfortunate but the hotel was completely full and we were offered a nice glass of champagne as we waited. The most realistic Father Christmas we have ever seen and his elf helper came around chatting to everyone and gave presents to the children which was lovely to see.
The hotel itself is first class, the rooms are super and the views phenomenal. To see London from high was beautiful especially so when the skies are clear. You could sit admiring the view for hours and we did!!
Would highly recommend!!

Date of stay: December 2019
Trip type: Traveled with family
2  Thank Cerys161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shangri-LaLondon, General Manager at Shangri-La Hotel, At The Shard, London, responded to this reviewResponded 5 weeks ago

Dear Cerys161,

Thank you for taking the time to review your recent experience at Shangri-La Hotel, At The Shard, London!

It is such a great pleasure to read your great feedback and hear how much you and your family enjoyed your time in residence.
We love welcoming families at Shangri-La, and it brings me great pride and joy to read that our team looked after you so well and gave you a "magical" experience for your Christmas stay with us.

Your kind words have left us humbled and we would like to thank you again for your acknowledgement.
We will certainly share your lovely feedback with all our colleagues, who I trust will be delighted to see the positive impression they made.

We look forward to welcoming you back very soon!

Kindest regards,

Kurt Macher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2020

Wonderful weekend away, my girlfriend and I loved every second of it.
We stayed between Xmas & New Year.
The view was out of this world,
Staff couldn't be more helpful,
I cant wait until our next visit!!
Worth every penny and breakfast was brilliant.

Date of stay: December 2019
    • Location
    • Sleep Quality
    • Service
1  Thank 710Cameron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shangri-LaLondon, General Manager at Shangri-La Hotel, At The Shard, London, responded to this reviewResponded January 22, 2020

Dear 710Cameron,

Thank you so much for taking the time to review your recent stay at Shangri-La Hotel, At The Shard, London!

We are thrilled to hear how much you enjoyed your time in residence with us and delighted to read how impressed you were with our beautiful hotel (and the stunning views we are indeed so lucky to offer!) as well as the very helpful service from our team members.

We can't wait to see you again!

Best regards,

Kurt Macher
General Manager

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Reviewed January 20, 2020

Shangri-La Hotel, At The Shard, London is best hotel ever. They have very entertaining staff, amazing food, amazing service.
They will offer you first what you will be need during this stay. They anticipate well about your needs.

Room tip: You will have full city view in the room.
Date of stay: January 2020
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank tkbryankim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shangri-LaLondon, General Manager at Shangri-La Hotel, At The Shard, London, responded to this reviewResponded January 21, 2020

Dear tkbryankim,

What a lovely review!
Thank you for taking the time to write about your recent experience at Shangri-La Hotel, At The Shard, London!

It brings us great pride and joy to read your positive comments about our beautiful hotel and excellent services, and we won't miss to share your great feedback with all our colleagues and thank them for anticipating all your needs so well.

We look forward to welcoming you back soon!

Best regards,

Kurt Macher
General Manager

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Reviewed January 20, 2020

the entrance is big hug and great with the wow effect !
Quick check inn ans Shangri la Golden Circle member free upgrade to a nice Suite with breathtaking view to Tower Bridge JUST A PERFECT HOTEL with all in

Room tip: Towerbrigde View
Date of stay: October 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank Travelstar3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shangri-LaLondon, General Manager at Shangri-La Hotel, At The Shard, London, responded to this reviewResponded January 21, 2020

Dear Travelstar3,

Thank you for your truly lovely feedback from your recent stay with us.

We are so glad to hear that you enjoyed your room upgrade with the amazing views across London. We will certainly pass on your gratitude and great feedback to everyone and thank them for giving you a memorable experience.

Thank you again and we would be delighted to welcoming you back to the Shangri-La Hotel, At The Shard, London soon.

Best regards,

Kurt Macher
General Manager

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Reviewed January 20, 2020

I upgraded myself to the iconic city view room. WOW. The views of London are incredible. The service received from staff, including on the phone, @ the Ting restaurant, check in and check out including the porter guys was so professional. Feedback was provided about consistency of service delivered by the other people at check in to the manager. Overall 5/5! I am SO looking forward to coming back. The best views ever!

Date of stay: December 2019
Thank scenicroute07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shangri-LaLondon, General Manager at Shangri-La Hotel, At The Shard, London, responded to this reviewResponded January 21, 2020

Dear mannyj05,

Wow, what an amazing feedback!

Thank you for taking the time to write such a wonderful review after your recent stay with us here at Shangri-La Hotel, At The Shard, London.

We are thrilled that you enjoyed our professional and consistent service, the rooms that provide unparalleled views across London and our hospitality from the heart all around the hotel.

We look forward to welcoming you back soon!

Best regards,

Kurt Macher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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