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“Very nice hotel, clean, book in advance (cheaper options)”

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Best Western London Highbury
Ranked #557 of 1,077 Hotels in London
Reviewed January 18, 2014

I like this hotel - it is very clean, close to Central London. The TV works very well, there is wi-fi for free. Bathrooms and showers are clean. just the single rooms are quite small but the single bed is good size (that is the good news). Lobby is very clean and comfortable if you have to wait.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Best Western GB
1  Thank Dilyana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I_Lozinschi, Front Office Manager at Best Western London Highbury, responded to this reviewResponded February 5, 2014

Dear Guest,

Thank you for sharing your comments on Trip Advisor. We are very pleased that we succeeded in making your stay a memorable one.

Comments like these motivates everyone at the Best Western London Highbury to go an extra mile.

On behalf of my team I would like to thank you and look forward to welcoming you again.


Kind Regards,

Ina Lozinschi
Front Office Manager

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298 - 304 of 512 reviews

Reviewed January 7, 2014

We stayed at the hotel in September. It turned out to be a highly unpleasant experience. The room was small with the bed pushed into the corner and the bed head directly under the window.
Within 5 minutes of getting into bed we were both subjected to numbingly cold draught coming from the window which forced us to move 18 inches down the bed. The mattress on the side nearest the wall sagged meaning the occupant continually slid down until in contact with a very cold wall. We were already in a state which made any sleep all but impossible when there was a prolonged attempt (3 or 4 minutes) from someone attempting to enter the room. It was well after 1am.
At about 2am the door burst open and a man marched in. We both shouted out and the intruder quickly walked out. Thankfully the intruder bore no malice. If he had, we would have been very vulnerable. The security at the hotel must be non-existent. Either a duplicated key had been given the intruder or he had access to a master key.
After an exhausting night we returned to the room after breakfast. After the previous ‘break in’ neither key would work and we had to ask a maid to open up for us.
A dreadful experience and we were charged £114.30 for the privilege.
Best Western said they would contact the Hotel. The Hotel could not be bothered to contact us or follow up.

  • Stayed: September 2013, traveled with family
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4  Thank Partland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I_Lozinschi, Front Office Manager at Best Western London Highbury, responded to this reviewResponded January 13, 2014

Dear Guest,

On behalf of our entire team, I would like to apologise for not exceeding your expectations. Unfortunately all our standard rooms can sometimes seem small; however, if requested, we could upgrade you to a bigger room if available at no extra cost.

It is unfortunate the incident you experienced prevented you from fully enjoying your time at the hotel. Please be assured that I will personally be taking a close look into this issue, the necessary adjustments will be made and our reception team will be re-trained in order to achieve complete guest satisfaction.

We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.


Kind Regards,

Ina Lozinschi
Front Office Manager

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Reviewed January 2, 2014

The rooms where basic and clean but really really small. The beds where uncomfortable you could here and feel the springs every time you moved, you get one really hard pillow. The positive is the sheets are clean and tidy. We where next to the housekeepers stock cupboard and the door to that was repeatedly bang from an early time.
The breakfast should be optional and not included in the price as a continental breakfast does nothing for me.
Its a shame about the beds and breakfast as the hotels clean, tidy and staff are nice

  • Stayed: January 2014, traveled as a couple
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Thank Kimberley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I_Lozinschi, Front Office Manager at Best Western London Highbury, responded to this reviewResponded January 13, 2014

Dear Guest,

Thank you for your time to express your thoughts and concerns.

We apologise for the noise challenges you have encountered and that this aspect has negatively impacted your overall stay. Extra pillows can be provided if requested. Your notes have been taken into consideration for future improvements where possible.

I am pleased to note that you found our staff to be nice and helpful.

We look forward to having the pleasure of welcoming you back again in the future.


Kind Regards,

Ina Lozinschi
Front Office Manager

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Reviewed December 21, 2013

the room was basic but adequate and clean. there is no restaurant at this place and no local eating places so your only option is to walk to finsbury part (not as a lone woman) or get a delivery.

The biggest issue was that my room was right next to reception on the ground floor. The staff member behind reception decided to watch TV and had it on really loud- so loud that I could hear it. She was supposed to be working!!! (and I was supposed to be sleeping).
No cooked options on breakfast was disappointing. It was very canteen-like but there was a reasonable continental choice.
Its a good 10 min walk from the tube and it was a bit intimidating as a lone woman in the dark.

Room Tip: ask for the back to avoid road noise
See more room tips
  • Stayed: December 2013, traveled on business
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Thank Nicola K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I_Lozinschi, Front Office Manager at Best Western London Highbury, responded to this reviewResponded December 24, 2013

Dear Guest,

We would like to thank you for taking the time to write a review on Trip Advisor regarding your stay at Best Western London Highbury.

We would like to apologise that the service you received during your stay was not at all what we would accept.

Please be assured that our reception team has been re-trained in order to avoid other guests being similarly inconvenienced in the future. Your comments have been taken on board and we will do our utmost to improve on the concerns raised.

We look forward to welcoming you back in the near future.


Kind Regards,

Ina Lozinschi
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Best Western GB
2  Thank Bridget C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
I_Lozinschi, Front Office Manager at Best Western London Highbury, responded to this reviewResponded December 23, 2013

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Reviewed December 4, 2013

Friendly staff, cheap parking, very close to tube and buses and surprisingly good continental breakfast. We had a ground floor room at the front of the hotel, so looking directly onto Seven Sisters Road, but sound proofing is so good that we weren't disturbed at all. Comfortable bed and all in all a very good experience at a reasonable rate for London. Must say though that we are staying this weekend in a 5 star hotel in the centre of Brussels for less than we paid to stay in Finsbury Park for gods sake, but that's a criticism of London prices in general.

Room Tip: We didn't need to worry about traffic noise as sound proofing seems to be really effective.
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  • Stayed: November 2013, traveled as a couple
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1  Thank NorwichCarrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
K_Golding, General Manager at Best Western London Highbury, responded to this reviewResponded December 9, 2013

Dear Guest,

Thank you for your feedback following your recent visit.

We are delighted that we met your expectations throughout your stay. Thank you for your positive comments regarding our location, facilities, the quality of our continental breakfast and service.

It would be a pleasure to welcome you again.


Kind Regards,

Kieron Golding
General Manager

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Reviewed December 4, 2013

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Richard M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
K_Golding, General Manager at Best Western London Highbury, responded to this reviewResponded December 9, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Best Western London Highbury

Address: 372-374 Seven Sisters Road, London N4 2PG, England (Formerly Costello Palace Hotel)
Location: United Kingdom > England > London
Amenities:
Airport Transportation
Hotel Style:
Ranked #557 of 1,077 Hotels in London
Price Range: $87 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western London Highbury 3*
Number of rooms: 45
Reservation Options:
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Also Known As:
Best Western London Highbury Hotel London
Best Western London Highbury England

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