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“Great location, great service”
Review of The Sumner Hotel

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The Sumner Hotel
Ranked #146 of 1,067 Hotels in London
Certificate of Excellence
Monte-Carlo, Monaco
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great location, great service”
Reviewed October 18, 2013

My partner and I stayed here for an evening in London and we were immediately impressed with the friendly and personal service provided by the lady at the front desk. The room was very comfortable with a really nice bed and shower - and of couse a fridge that was spacious enough to keep our champagne bottle chilled.

The location was perfect for us, since we intended to spend our evening in Mayfair, with a very short walk to Bond Street for afternoon shopping.

Hyde Park is also literally around the corner.

Breakfast was very good, and the environment was nice and quiet, and checking out was effortless - eventhough I left my key in the room. Great people, great service. Thank you!

We will defintely be staying here again on our next trip to London.

Room Tip: Very friendly and personal service - if arriving by car, there is street parking right outside the...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaximumRandom5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, November 26, 2013
Dear Guest.
Thanks you for the lovely feedback.
As you say, our location is great for enjoying the best of Hyde Park, Marble Arch area and of course the shopping on Europe’s busiest shopping street, bustling Oxford Street.
The restaurants in our vicinity are indeed highly recommended, they are famous for their casual style, good selection of food and great atmosphere.
Well let’s hope to welcome you sometime soon. We always love to hear your feedback from you on trip advisor.
Warm Regards.

ROHIT GOGIA
Manager
The Sumner Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (233)
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English first
Wakefield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 16, 2013

this really is a very nice place to stay.
fabulous location only a couple of minutes walk way from Marble arch and Oxford St, lots of independent, interesting places to eat nearby.
the staff are all very charming, friendly and helpful.
the room was clean and comfortable and the breakfast was good.
I would definitely stay here again.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mjford59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, November 26, 2013
Dear Guest,
Thank you for your feedback.
Our team and I are pleased you enjoyed the hotel, the location and service. We pride ourselves to deliver great value for money and service with a smile and hope you will return again soon.

Many Thanks,

Regards,

ROHIT GOGIA
Manager
The Sumner Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 16, 2013

This is the second time that I have stayed at the Sumner and once again, I was impressed by this hotel. The staff are all very friendly and helpful. The location can't be beat. I much prefer the Sumner over the larger chain hotels that are in the same neighborhood!

Stayed October 2013, traveled with friends
Helpful?
Thank Julianarh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, November 26, 2013
Dear Guest,
Thank you for your feedback.
So great to know that you enjoyed your stay with us again. We always strive to make our guests to feel at home, welcoming them with a genuine smile and being helpful whenever, wherever we can.
We hope to see you back at The Sumner Hotel soon.
Many Thanks,

Regards,

ROHIT GOGIA
Manager
The Sumner Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maastricht, The Netherlands
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 16, 2013

The location of this very nice hotel is perfect. Only 5 minutes away from the Marble Arch underground. The staff is very helpfull and friendly. Rooms are clean and comfortable. Location is also perfect for shopping on Oxford street. And for nice meals you just have to go around the corner. We're definitely are going to stay at this hotel the next time we visit London.

Room Tip: We had a room at the back of the hotel, room 108, which was fine.
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rita189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, November 26, 2013
Dear Rita,
Thanks for leaving us such nice & lovely feedback. We all felt so glad to read your comment thoroughly about our facilities & service. It was a great pleasure to have you both here at The Sumner. We'll look forward to welcome you again...
Many Thanks,

Regards,

ROHIT GOGIA
Manager
The Sumner Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 14, 2013

I stayed here with my wife and we totally loved the intimate approach and style of the hotel. Perfect location for all of the central London needs.

The hotel receptionist came from behind her desk and welcomed us personally as we entered, something which I have never experienced staying at various 5/7 star hotels around the world.... truly touched.

The room itself was nice, clean and adequate for a short stay. Shower and toilet were clean and all requests made to the hotel were catered for.

There is no gym or swimming pool, however who needs that when your only two minutes from shopping!

I would stay here again in the future when ever I need a room. Beats many of the 'branded' hotels for socks!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beenieman101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, November 26, 2013
Dear Guest,

Thank you for your kind feedback.
We always try our best to provide you the best service & make you feel like you are at home. We are glad that you have experienced something different that you will not experience in 5 star Hotels, which is a personal touch.
We hope to be welcoming you back soon.

With regards

Many Thanks,
Rohit Gogia,
Manager,
THE SUMNER HOTEL, LONDON.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 14, 2013

I spent 2 nights in the Sumner hotel in London last week, it's a small house near Marple Arch station in a very quiet street. The rooms are very nice and are equipped with very beautiful furniture. The reception was very friendly and all the staff was extremely friendly and high attentively. It was one of my best stay in London and will definitively come back to this hotel. The only thing i missed compared to other houses in the same price range is the gym&spa area.

Room Tip: I spent both nights on the street side which was fine for me.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, November 15, 2013
Dear Michael,
Thank you very much for your comments about our accommodation and staff. In our view, service is probably the most important part of hospitality and we are very pleased to hear you were happy with this part. Reviews like your make our efforts worthwhile.
With the regards to gym & spa facilities, there is a lovely leisure centre just off Seymour Place, few minute walk away, where all facilities can be found for a reasonable price. Unfortunately, the size of our property does not allow us to add any extension to it or any other facilities like Gym, etc.
Thanks again, we hope to meet you again soon and best wishes from all the staff from The Sumner Hotel.
Many Thanks,

Regards,

ROHIT GOGIA
Manager
The Sumner Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlbury
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 12, 2013 via mobile

Lovely little hotel and staff very attentive. Great location for us just of Marble Arch and within reasonable walking distance of everywhere we wanted to go.
If there was just one minor downsize, it was being offered a gift of a 2013 diary as we checked out - nice touch, but a bit late in the year, so felt a bit like 'have one of these as we are trying to get rid of them!

Stayed October 2013, traveled as a couple
Helpful?
Thank lem_jpm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, November 15, 2013
Dear Guest,
Thank you for taking the time to post a feedback regarding your recent stay.
We are trying very hard to make sure we meet the trials of making a guest happy and satisfied, always with a smile and determination to continue to give our guests the best. We are really sorry you were disappointed by receiving a 2013 diary, we hand them out as small souvenir gifts (2014 versions did not come out yet, unfortunately) and most people appreciate them. But we are very sorry if you felt inconvenienced by this.
Anyway, we look forward to welcoming you back to The Sumner soon!
Many Thanks,

Regards,

ROHIT GOGIA
Manager
The Sumner Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sumner Hotel

Property: The Sumner Hotel
Address: 54 Upper Berkeley Street | Marble Arch, London W1H 7QR, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Airport Transportation
Hotel Style:
#71 Family Hotel in London
#94 Romantic Hotel in London
#117 Business Hotel in London
#123 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Sumner Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
Welcome to The Sumner Hotel. The Sumner has the intimate charm of an elegant hotel. Located in the heart of London within strolling distance of Oxford Street shopping, the bright lights of West End, and the tranquility of Hyde Park. The Sumner is a brand new townhouse hotel located in the heart of London and features award winning management. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. About The Sumner: The Sumner is a townhouse hotel located in the heart of London, and features the same award winning management as its sister hotel, Five Sumner Place. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. Tradition is combined with modern comfort, and all rooms are designer decorated and luxuriously appointed. They all feature air conditioning, widescreen LCD, LED/3D TVs, free Broadband, as well as all traditional amenities. For those guests wishing to indulge in something extra special, we provide in addition to our standard rooms a number of larger Deluxe rooms that have been custom designed with Italian Ligne Rosset furniture. The hotels centrepiece is an intimate and elegant sitting room with an original fireplace and timber flooring, the perfect place to enjoy a drink before or after any excursion into the centre London, which literally lies on the hotels doorstep. Located less than five minutes walk from Marble Arch Tube station and Oxford Street, a five minute taxi ride from Paddington station from which the Heathrow Express service runs, and five minutes walk from the tranquility of Hyde Park the hotel is positioned so as to provide you with the choicest mix of excitement, convenience and comfort. The Sumner is at the centre of all that is great about London, and our knowledgeable staff will be able to advise you on all the best places to go and the best things to see. The Sumner is a brand new townhouse hotel located in the heart of London. Part of an 1830s Georgian Terrace the hotel has been fitted to the highest standards, preserving many of the buildings historical characteristics and combining contemporary luxurious design with warm friendly and attentive service. Sumner Hotel Location: How to find us: By tube: The nearest London Underground station is Marble Arch. From the station turn right on Oxford Street and go first right into Great Cumberland Place. Then turn third left into Upper Berkeley Street and continue for approx 100 m - we are at number 54 on the left. By car: Marble Arch is conveniently situated close to the A5, A40(M), A41 and A4(M) and can easily be reached from the Heathrow, Stansted and Luton airports. The Sumner Hotel is 9.0 Miles away from the London City Airport. ... more   less 
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Also Known As:
Sumner Hotel London
The Sumner Hotel London, England

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