Our first encounter with the staff set the tone for our four-day stay. We arrived at 10am, two hours before check-in. We wanted to drop off our luggage so that we could tour London before our check-in time. The manager offered and insisted that we not only do that, but also that we have a full hot breakfast! Imagine having a meal before even checking in! We were so surprised and appreciative. And breakfast consisted of fresh fruit, hot and cold cereals, baked goods, eggs and sausage and bacon, and plenty of tea and other breakfast beverages. So we were all set to get on with our shopping and sightseeing.
The location is great but the street seems to be in transition. It was loud at night. The room was lovely -- very bright, comfortable, and clean. The staff accommodated our request to configure the king bed into two twins for my mother and me. Even with that set-up and a cot for my daughter, we had plenty of space in the room.
Whatever request we had, it was attended to ASAP. All the staff wanted to do was make us happy and provide outstanding customer service. One example: My mother needed to mail a package within England and wanted to know where to find a post office. The front desk clerk did one better: she took the package and said she would get it mailed. There was no charge to my mom. I can't imagine any other hotel accommodating us like that!
Another benefit was having A/C in the room. Even though it was not that hot when we were there, it would certainly come in handy for travelers in July and August.
- Official Description (provided by the hotel):
- Welcome to The Sumner Hotel. The Sumner has the intimate charm of an elegant hotel. Located in the heart of London within strolling distance of Oxford Street shopping, the bright lights of West End, and the tranquility of Hyde Park. The Sumner is a brand new townhouse hotel located in the heart of London and features award winning management. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. About The Sumner: The Sumner is a townhouse hotel located in the heart of London, and features the same award winning management as its sister hotel, Five Sumner Place. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. Tradition is combined with modern comfort, and all rooms are designer decorated and luxuriously appointed. They all feature air conditioning, widescreen LCD, LED/3D TVs, free Broadband, as well as all traditional amenities. For those guests wishing to indulge in something extra special, we provide in addition to our standard rooms a number of larger Deluxe rooms that have been custom designed with Italian Ligne Rosset furniture. The hotels centrepiece is an intimate and elegant sitting room with an original fireplace and timber flooring, the perfect place to enjoy a drink before or after any excursion into the centre London, which literally lies on the hotels doorstep. Located less than five minutes walk from Marble Arch Tube station and Oxford Street, a five minute taxi ride from Paddington station from which the Heathrow Express service runs, and five minutes walk from the tranquility of Hyde Park the hotel is positioned so as to provide you with the choicest mix of excitement, convenience and comfort. The Sumner is at the centre of all that is great about London, and our knowledgeable staff will be able to advise you on all the best places to go and the best things to see. The Sumner is a brand new townhouse hotel located in the heart of London. Part of an 1830s Georgian Terrace the hotel has been fitted to the highest standards, preserving many of the buildings historical characteristics and combining contemporary luxurious design with warm friendly and attentive service. Sumner Hotel Location: How to find us: By tube: The nearest London Underground station is Marble Arch. From the station turn right on Oxford Street and go first right into Great Cumberland Place. Then turn third left into Upper Berkeley Street and continue for approx 100 m - we are at number 54 on the left. By car: Marble Arch is conveniently situated close to the A5, A40(M), A41 and A4(M) and can easily be reached from the Heathrow, Stansted and Luton airports. The Sumner Hotel is 9.0 Miles away from the London City Airport. ... more less
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- Also Known As:
- Sumner Hotel London
- The Sumner Hotel London, England