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“Fantastic all around experience”
Review of The Sumner Hotel

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The Sumner Hotel
Ranked #150 of 1,063 Hotels in London
Certificate of Excellence
oakville ontario
Level Contributor
143 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Fantastic all around experience”
Reviewed May 11, 2013

We absolutely adored this place. Stayed there four nights and it was all good. Lovely boutique hotel, clean, great service, wonderful atmosphere and good location near the Marble Arch. You are a 5 minute walk to dozens of really good Pubs to eat with the locals, some fine restaurants, the stores of Oxford st, Marble Arch station or to Hyde Park Kensington Gardens. The staff were wonderful and the breakfasts were great. The rooms are not as big as North American standards, but this is England and the bar is set differently.

Room Tip: We had room 103 which had nice high ceilings, a nice street view and food storage room.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank boog33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, May 24, 2013
Dear Guest,

Many thanks for the kind words you have shared with us on trip advisor. Its always great to know that you had a Fantastic experience all around with us at The Sumner. We always make sure that we do our best to improve the quality of services & maintain the high standards at The Sumner.
Your kind words of appreciation about the our hotels service, facilities and staff will certainly go a long way in boosting the morale of the team to do even better and excel in everything they do on a day to day basis to make sure our esteemed guests like yourself are comfortable and well looked after. We hope to welcome you back in the very near future.

Many Thanks,
Kind Regards.

ROHIT GOGIA
Manager
The Sumner Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (233)
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English first
Toronto, Canada
Level Contributor
118 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed May 5, 2013

The last time I visited The Sumner I complained about declining value for money. After shopping around We decided to go back. Why? It has a great location and it is very dependable. We stayed for 6 nights over the past week and everything we like about The Sumner is still in place. Solid recommend if you want comfort, a great breakfast and convenience. If you want a gym, a pool and a noisy bar, The Sumner is not for you.

Room Tip: Ask for a room at the back. As I have reported before they are quiet, and cheaper, although they ar...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Santenay1er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, May 17, 2013
Dear Guest,

Many thanks for choosing The Sumner again and for the kind words you have shared with us on trip advisor. Its always great to know that you had a good time & a happy stay at The Sumner again. We would love to see you soon again in future.
We always make sure that we do our best to improve the quality of services & maintain the high standards at The Sumner.
Your kind words of appreciation about the our hotels service, facilities and staff will certainly go a long way in boosting the morale of the team to do even better and excel in everything they do on a day to day basis to make sure our esteemed guests like yourself are comfortable and well looked after. We hope to welcome you back in the very near future again.

Many Thanks,
Kind Regards.

ROHIT GOGIA
Manager
The Sumner Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cyprus
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 5, 2013

The Sumner Hotel was such an amazing surprise!
Nothing negative to mention at all!
The location was great..2 minute walk from Marble Arch,Hyde Park, the tube, bus stations and Oxford Street!
Breakfast was delicious, great variety of healthy choices. Rooms are small but very clean and cosy. The lounge on the ground floor has a great atmosphere to relax after a long day.
But the best thing about the hotel is the amazing service and staff! The staff was always helpful and ready to answer any questions! Especially the tall young man who was working the night shift on March 23rd when we arrived (unfortunately we never asked his name) he was always so kind and eager to help.We also enjoyed our complimentary coffee and hot chocolate that was sent to our room each night...Simple things but always highly appreciated :)

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MC0322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, May 17, 2013
Dear Guest,

Many thanks for the kind words you have shared with us on trip advisor. I am very pleased to know that you had a Wonderful Stay at The Sumner.
Its our pleasure to have you again here at The Sumner.
We always make sure that we do our best to improve the quality of services & maintain the high standards at The Sumner.
Your kind words of appreciation about the our hotels service, facilities and staff will certainly go a long way in boosting the morale of the team to do even better and excel in everything they do on a day to day basis to make sure our esteemed guests like yourself are comfortable and well looked after. We hope to welcome you back in the very near future.

Many Thanks,
Kind Regards.

ROHIT GOGIA
Manager
The Sumner Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Rock, Canada
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 4, 2013

The Sumner Hotel is a lovely smaller hotel in London area. Only a couple of blocks to Oxford Street and easy walk to Hyde Park and Marble Arch tube station. Hotel rooms are very nice size, especially for London. Rooms are well appointed, beds comfortable. Has very good breakfast
selection. Staff throughout hotel are very pleasant and helpful. Would definitely stay here again and would have no problem recommending this hotel.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SashaChloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, May 17, 2013
Dear Guest,

Many thanks for the kind words you have shared with us on trip advisor that we are on the Great Location & Friendly Staff. Its our pleasure to have you here at The Sumner.
We always make sure that we do our best to improve the quality of services & maintain the high standards at The Sumner.
Your kind words of appreciation about the our hotels service, facilities and staff will certainly go a long way in boosting the morale of the team to do even better and excel in everything they do on a day to day basis to make sure our esteemed guests like yourself are comfortable and well looked after. We hope to welcome you back in the very near future.

Many Thanks,
Kind Regards.

ROHIT GOGIA
Manager
The Sumner Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 4, 2013

Very pleasant, clean intimate hotel located away from main tourist areas in a very nice residential area, but close to the Marble Arch station for the tube. The staff is helpful, the rooms are updated and the breakfast was a good way to start the day. There is a nice lounge on the ground floor where we had a cup of coffee each evening after being out on the town all day. We stayed four nights and it was an excellent base for touring the town. We would definitely stay there again.

Room Tip: Our room was on the ground floor facing the front, at street level. We had no problem sleeping.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, May 17, 2013
Dear Guest,

Many thanks for the kind words you have shared with us on trip advisor. I am glad to know that you had a lovely visit. Its our pleasure to have you here at The Sumner.
We always make sure that we do our best to improve the quality of services & maintain the high standards at The Sumner.
Your kind words of appreciation about the our hotels service, facilities and staff will certainly go a long way in boosting the morale of the team to do even better and excel in everything they do on a day to day basis to make sure our esteemed guests like yourself are comfortable and well looked after. We hope to welcome you back in the very near future.

Many Thanks,
Kind Regards.

ROHIT GOGIA
Manager
The Sumner Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bergen, Norway
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 2, 2013

Very nice small hotel with homely atmosphere. Nice, happy and helpful staff at the reception, breakfast room and the maids who cleaned the rooms. The breakfast was nice , especially the coffee.The hotel laid a short walk from Marble Arch and the tube station/ bus and to Oxford Street. Recommendable!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisbeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, May 17, 2013
Dear Guest,

Many thanks for the kind words that The Sumner is RECOMMENDABLE. I hope you would recommend our Hotel & services to all your friends & family.
We always make sure that we do our best to improve the quality of services & maintain the high standards at The Sumner.
Your kind words of appreciation about the our hotels service, facilities and staff will certainly go a long way in boosting the morale of the team to do even better and excel in everything they do on a day to day basis to make sure our esteemed guests like yourself are comfortable and well looked after. We hope to welcome you back in the very near future.

Many Thanks,
Kind Regards.

ROHIT GOGIA
Manager
The Sumner Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
2 reviews
Reviewed April 30, 2013

We have stayed at The Sumner Hotel for at least 5 years now. We attend the London Book Fair each year and discovered the Sumner in 2008. We wouldn't think of staying anywhere else. The staff is helpful and friendly. The rooms are always clean and comfortable. The location is excellent - near Marble Arch Station - and there are great restaurants nearby - especially the pub on the corner. Love this place and will be coming there for many years in the future!

Room Tip: The king rooms are very large and quite comfortable.
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Addie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, May 2, 2013
Dear Guest,

Thank you for the lovely comment. It was our pleasure having you agin & again at The Sumner Hotel every year. As you have been our regular customer, We wish to do something special & better next time you visit to maintain a good & strong relationship with us at The Sumner.
We always make sure that we do our best to improve the quality of services & maintain the high standards at The Sumner.
We are grateful for your kind words of appreciation of hotel & service. Here at the sumner, we believe to do the service in a high a class & maintain the high standards at the sae time. We hope to see you soon in future again.
Many Thanks,
Regards,

ROHIT GOGIA
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sumner Hotel

Property: The Sumner Hotel
Address: 54 Upper Berkeley Street | Marble Arch, London W1H 7QR, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Airport Transportation
Hotel Style:
#71 Family Hotel in London
#94 Romantic Hotel in London
#117 Business Hotel in London
#123 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Sumner Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
Welcome to The Sumner Hotel. The Sumner has the intimate charm of an elegant hotel. Located in the heart of London within strolling distance of Oxford Street shopping, the bright lights of West End, and the tranquility of Hyde Park. The Sumner is a brand new townhouse hotel located in the heart of London and features award winning management. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. About The Sumner: The Sumner is a townhouse hotel located in the heart of London, and features the same award winning management as its sister hotel, Five Sumner Place. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. Tradition is combined with modern comfort, and all rooms are designer decorated and luxuriously appointed. They all feature air conditioning, widescreen LCD, LED/3D TVs, free Broadband, as well as all traditional amenities. For those guests wishing to indulge in something extra special, we provide in addition to our standard rooms a number of larger Deluxe rooms that have been custom designed with Italian Ligne Rosset furniture. The hotels centrepiece is an intimate and elegant sitting room with an original fireplace and timber flooring, the perfect place to enjoy a drink before or after any excursion into the centre London, which literally lies on the hotels doorstep. Located less than five minutes walk from Marble Arch Tube station and Oxford Street, a five minute taxi ride from Paddington station from which the Heathrow Express service runs, and five minutes walk from the tranquility of Hyde Park the hotel is positioned so as to provide you with the choicest mix of excitement, convenience and comfort. The Sumner is at the centre of all that is great about London, and our knowledgeable staff will be able to advise you on all the best places to go and the best things to see. The Sumner is a brand new townhouse hotel located in the heart of London. Part of an 1830s Georgian Terrace the hotel has been fitted to the highest standards, preserving many of the buildings historical characteristics and combining contemporary luxurious design with warm friendly and attentive service. Sumner Hotel Location: How to find us: By tube: The nearest London Underground station is Marble Arch. From the station turn right on Oxford Street and go first right into Great Cumberland Place. Then turn third left into Upper Berkeley Street and continue for approx 100 m - we are at number 54 on the left. By car: Marble Arch is conveniently situated close to the A5, A40(M), A41 and A4(M) and can easily be reached from the Heathrow, Stansted and Luton airports. The Sumner Hotel is 9.0 Miles away from the London City Airport. ... more   less 
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Also Known As:
Sumner Hotel London
The Sumner Hotel London, England

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