We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The Sumner Hotel
Nearby Hotels
$240
$208
Booking.com
View Deal
Excellent 5/5
Certificate of Excellence
  • Free Wifi
  • Restaurant
$249
$211
Trip.com
View Deal
Very Good 4/5
Certificate of Excellence
  • Free Wifi
  • Pool
Strand Palace Hotel(London)(Great Value!)
$164
Booking.com
View Deal
Very Good 4/5
  • Free Wifi
  • Restaurant
The Belgrave(London)(Great Value!)
$161
$134
Agoda.com
View Deal
Great 4.5/5
Certificate of Excellence
  • Free Wifi
  • Bar/Lounge
$298
$242
Autograph
View Deal
Great 4.5/5
Certificate of Excellence
  • Restaurant
  • Room Service
$194
Doubletree
View Deal
Great 4.5/5
Certificate of Excellence
  • Free Wifi
  • Restaurant
Hotel 41(London)
$945
Hotel 41
View Deal
Excellent 5/5
  • Free Wifi
  • Room Service
$271
$201
Expedia.com
View Deal
Great 4.5/5
Certificate of Excellence
  • Free Wifi
  • Restaurant
Rosewood London(London)
$547
$409
Expedia.com
View Deal
Excellent 5/5
Certificate of Excellence
  • Free Wifi
  • Restaurant
$152
$132
galahotels.com
View Deal
Great 4.5/5
Certificate of Excellence
  • Free Wifi
  • Restaurant
Reviews (1,435)
Filter reviews
1,435 results
Traveler rating
898
444
61
24
8
Traveler type
Time of year
LanguageAll languages
More languages
898
444
61
24
8
Show reviews that mention
All reviewsmarble archoxford streethyde parksmall hotelboutique hotelbreakfast roomquiet streetsitting roombeansinternet accessby london standardsdeluxe roomlounge areathe ground floorcentral locationexcellent locationnice room
FilterAll languages
Updating list...
572 - 577 of 1,435 reviews
Reviewed October 22, 2012

I recently stayed at The Sumner for one night whilst attending a Wedding and found the hotel staff to be absolutely amazing with a 'nothing is too much trouble' attitude that you don't come across as often as you should! The breakfast was excellent with every taste surely catered for and my large family room was very clean and comfortable. Thank you to all of the staff that we came into contact with for making this overnight stay very relaxing. We would love to stay at The Sumner again!

  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank johnnoblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this reviewResponded November 1, 2012

Dear johnnoblue,

We are pleasure to know that our guys made your expectations possible. The Boutique at the hotel exhibits our admiration and respect towards women. We are pleased to see that you enjoyed your stay with us.
Your genial comments adds fillip to us. We feel good in achieving your expectations which we believe to be our ultimate aim towards the valuable customers we are provided with.

We pay personal attention to follow your advice in improving our quality service and make you further more joyous.

Thank you,

Best wishes
Rohit Gogia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2012

I've been to the Sumner for a business trip.
The hotel is 3 minutes from the oh-so-amazing Hyde park, 2 minutes from the colorful Oxford street and the Marble Arch underground station. That's 5 points for location!
Rooms are, as the hotel itself - small, yet very efficient, well-designed and clean. The WC room and shower are 5 stars plus... it really looks like these guys have invested money over there. That's 5 stars for the room!
Hosting and breakfast is more than I could asked for - really nice reception guys, nice relaxing music in the lobby and fresh continental breakfast [as a breakfast fan - they did not go cheap on the ingredients]. That's 5 stars for the Hotel!
So, in conclusion:
Pros:
-Great location
-Good breakfast
-Free WORKING WI-FI network
-High standards rooms
Cons:
-Small lobby
-Small rooms
-Continental breakfast [not FULL] - yet, this really did not bother me, since the meal was excellent!

Thanks guys! I hope to see you again.
Daniel.

Room Tip: Prefer the lower floor rooms - lifts are rather slow...
  • Stayed: October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this reviewResponded November 1, 2012

Dear Daniel R,

Wewould like to thank you for posting your review of your recent stay with us. And we appreciate your broad view ,thinking that your update can help others. Yes, it definitely do so, and it never go regretful. Many spots nearby adds pleasure in sensing the beauty and grandeurs .We are delighted to know that we were able to provide you with our excellent service throughout your stay and it is also a pleasure to learn that our team was able to assist you making this a memorable experience.
We thank you for your visit and look forward to welcome you soon for another time,

Thanks a lot sir,

Rohit Gogia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2012

This small but perfectly formed hotel is a mere five minutes walk from Marble Arch and Oxford Street. It's beautifully decorated, immaculately clean throughout, and thanks to efficient secondary glazing the rooms are quiet despite overlooking the street. We were upgraded on arrival (excellent!) and we appreciated the charming staff and elegant ambiance.Others have mentioned the windowless breakfast room, but the breakfast was first class, with fluffy scrambled eggs and a huge choice of fruit etc. (slight corner-cutting on the quality of the sausages I thought, but then I'm a sausage fan.) As the hotel is within Westminster Council's purlieu, those arriving by car will have to deal with its Byzantine parking arrangements (we gave up halfway through trying to register.) But The Sumner itself? It sets a high standard, and for its location, offers pretty good value.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jenesaisfckall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this reviewResponded November 1, 2012

Dear jenesaisfckall,

We appreciate your kind report and review that makes us alert in future. After all we are here to ensure a feel good environment to our customers our group will probably enhance the facilities. We thank you for your deep-hearted comments on the stay and your kind being with us. We will certainly share your feedback with all our Team Members. It’s a great opportunity in welcoming your feedback. Also we wish you a cool stay in dubai and we keep waiting for your return. We wish you all the best and please do contact me if you have any further questions.

Kind regards,

Rohit Gogia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2012

My mother in law and I stayed in Sumner for a five days and we are totally in love with this place.We work in the art trade, travel a lot and came to London very often.We have stayed in the plenty of different hotels there but never had so pleasant experience as at the Sumner. For us the location was great, close to the tube and plenty buses at the Marbel Arch, lovely neighborhood with small fancy shops and quality restaurants nearby. Very quiet but close enough to the busy Oxford street if someone wants to spend the day between Selfidges and M&S )).The staff is extremely nice,helpful and intelligent.Every one from the hotel manager to the waitress are especially friendly and unobtrusively ready to help. Complimentary tee when you came back at the evening at the small lobby designed as a living room makes you feel almost home. Free WiFi helps you to save almost 30 pounds a day if you need constant use of internet and even more if you need to make several international calls since you are able to do it from your room using Skype. ( Most of the hotels provide free WiFi only at the lobby ). Impressible clean and very well maintained.The standard room is not big but enough for two. I will definitely recommend it to my friends and hope to stay there during my next visit to London.

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Natalie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this reviewResponded October 21, 2012

Dear Sir,

Thank you very very much for your very kind n supportive words for Sumner & our team members.

Your supportive words gave us extra encouragement to improve more & more our services in future.

See you very soon again,

Good wishes to you n your whole family.


With Best Regards,

Rohit Gogia.
--

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2012

My mom and I stayed at the Sumner for about a week and loved it! The location is great, right next to Hyde Park and close to the tube station. We also enjoyed the restaurants nearby, The Portman in particular (delicious!), and found it very nice that we could eat out close to our hotel some nights. Our rate included breakfast, and the breakfast was tasty! It was very nice to get our fill before starting our day. The staff was extremely nice and helpful. The room we stayed in was great: clean, comfortable, and perfect size for the two of us. The bathroom was impeccably clean and tiled nicely; much better than a lot of boutique hotel's bathrooms in London and Europe. I've already recommended this hotel to friends that are venturing there soon and I would definitely recommend it to anyone visiting London. Excellent hotel!

  • Stayed: March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank Katypick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thesumnerhotel, Manager at The Sumner Hotel, responded to this reviewResponded October 24, 2012

Dear Sir,

Thank you so much for your beautiful supportive & very kind word for Sumner.

We Sumner whole team is your thankful for your liking about our services.

Kindly let me know in your next trip in London with us.

We will try to give you better service then today.

Good wishes to you n your whole family.

With Best Regards,
Rohit Gogia.
--

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews