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“Disappointed Stay”

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NH London Kensington
Ranked #248 of 1,068 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Doncaster, United Kingdom
Level 3 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Disappointed Stay”
Reviewed December 22, 2012

Having stayed at quite a few hotels in London over the years, this one came close to the bottom of the list. Although the decor and cleanliness of the hotel was satisfactory, that was all. The hotel was understaffed and this caused problems with service. We didn't have our credit cards swiped on arrival due to under-staffing and this lead to quite a nasty incident with the bar staff who embarrassed us by asking in front of other members of our group to pay up in cash because they didn't trust us to pay before we left the hotel the next day. The hotel charge 20% service charge on drinks and food but omitted to display this on the menu cards. This is not acceptable and misleading.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ARJ_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
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Essex
Level 4 Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed December 21, 2012

My friend booked this hotel for our stay in London to see a show at the Apollo and it's ease to get to and location for the theatre and to get around London is perfect. The check/ reception staff are amazing, especially Felix who checked us in and out of our room. He was friendly, attentive and interested and went over and above his duties to please, which for front of house staff these days is a real treat! The hotel and bedroom is clean and comfortable but not 4 star compared to others I have stayed in however value for money is good so you don't mind. Only issue we experienced was in the evening at the bar, they offer a cocktail menu but the bar man couldn't make any of them so we opted for a Tia Maria liquor instead (which was on the menu) but they didn't stock it and the bar man asked if it was a sparkling wine?? A little more training required there! When we eventually opted for a glass of prosecco we were a little surprised to be automatically charge a service charge on our drinks whilst sat at the bar!! A bit cheeky really, however when we complained at checkout it was removed from the bill without too much resistance. Breakfast was fabulous and more 5 star. Great selection, service, choice, wonderfully presented for a buffet and specials available upon request, this could not be faulted in anyway and I could have stayed there grazing for hours! Overall a nice hotel, geared up for the international traveller but providing a pleasant stay.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tinky33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 4 Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed December 21, 2012

Good hotel, and very close to earls court tube station. The room was well appointed, and very high quality finish. Breakfast was good, and the staff were nice. Would stay again if the location suited. In room toiletries were high standard, which extended the pleasure of my stay.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rhys M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 19, 2012

Really helpful staff in all areas that paid great attention to detail.
The bar man offered to chill wine we were taking as a gift and to provide a vase for flowers.
The receptionists were also really helpful
Easily located for Earls Court tube and a bus stop right out side for getting back to town.
Room was clean, comfy and had everything we needed.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Genna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barnsley
Level 5 Contributor
67 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed December 18, 2012 via mobile

Nice Hotel,Clean,nice furnishings.Lovely staff.Good Location 20 minutes from Natural History Museum.

Breakfast.A very well stocked breakfast,with continental Choice,or Full English.Fresh Breads.Fresh Fruits,dried fruits cereals.Hot tea and coffee. Excelant.

Stayed December 2012
Helpful?
Thank jeffBarnsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 16, 2012

Nice hotel, centrally located.
The weekend extender offer with late checkout Sunday afternoon is a great opportunity, if you are leaving London late and want to get the most of Sunday.
The breakfast is just about OK, but the quality of the warm dishes is not as good as you would expect.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kaare K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 1 Contributor
4 reviews
Reviewed December 16, 2012

Enjoyed stay in this hotel. Very friendly efficient staff. Nice clean, warm room and decent breakfast for £10.Nice outdoor area to the rear but need summer weather to fully enjoy.
Location was good for our purpose - plenty of restaurants and eating places close to hand and and convenient for tube and buses -and would use this hotel again.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH London Kensington

Property: NH London Kensington
Address: Cromwell Road 202-220, London SW5 0SW, England (Formerly NH Kensington)
Phone Number:
Location: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#27 Green Hotel in London
#186 Luxury Hotel in London
#187 Business Hotel in London
#231 Family Hotel in London
#233 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — NH London Kensington 4*
Number of rooms: 121
Official Description (provided by the hotel):
The four-star NH London Kensington is the beginning to a wonderful London getaway. Centrally located in London's Royal Borough of Kensington and Chelsea, the hotel is surrounded by historic buildings, famous cultural institutions, and world-renowned destinations for shopping and nightlife. The perfect connecting to public transportation (5min walk to Earls Court Tube/ Bus Line 74 in front of the hotel) makes NH London Kensington the top spot for a weekend break, shopping trip or a great base to discover all beautiful sights of the capital. ... more   less 
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Also Known As:
Nh Kensington Hotel London
Nh Kensington London
Nh Hotel London
Nh Hotels London
NH London Kensington England

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