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“Fantastic Hotel in Great Location!”

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Hilton London Tower Bridge
Ranked #171 of 1,063 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
South Carolina
Level Contributor
117 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Fantastic Hotel in Great Location!”
Reviewed June 3, 2014

This hotel is just a few steps from the boardwalk along the Thames River with a grand view of the Tower Bridge. This setting at dusk with the bridge lit makes a beautiful setting for your photos. The Big Bus hop-on bus and the London Bridge tube is only 5 minutes walk from the hotel. We chose to pay the extra for an upgrade to an executive room, which included the executive lounge for breakfast, afternoon tea and light meal with drinks at night. These services were outstanding and the food was delicious. The community around this hotel was upbeat and modern, making for a safe environment during the day or night. Service was impeccable from all employees we encountered. For those interested in a shuttle, I did find that the Hotel by Bus does service this hotel. We used their services to and from the airport and felt that we received personal service at a reasonable price. Our room was extremely comfortable and we had a good nights sleep during our 4 night stay here. We would highly recommend this hotel for sightseeing London, as it is a convenient location.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Bluebird-Travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RasaKarlsone, PA to General Manager at Hilton London Tower Bridge, responded to this review, June 5, 2014
Dear Bluebird-Travelers,

I would like to thank you for taking the time to share your experience with us! It is wonderful you have enjoyed so much of what our convenient location offers. I am also thrilled to read that you found your upgrade to the Executive Room worthwhile, and that you appreciated the Executive Lounge offering.

It is a delight to know that you would recommend us to others, and I hope that we will still have the opportunity to welcome you here again!

Kindest regards,

Rasa Karlsone
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,963 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Richmond, Canada
Level Contributor
189 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed June 2, 2014

Unlike some others, I loved this property and found all the staff to be professional, courteous and friendly - a very special thank you to Meron in the executive lounge.
The location is perfect for exploring London. The hotel is pretty much along the river and within walking distance to many of the iconic attractions - the Tower of London, the Shard, the Globe Theatre, the Tate gallery and the London Eye, and if you get tired you can take either the boat down the river back to the London Bridge stop which is 5 mins from the hotel, or the underground which is also 5 mins from the hotel. The hotel is also surrounded by a wide variety of pubs and restaurants.
As diamond guests we were upgraded to a very nice room, and found the service and snacks in the executive lounge to be among the best in any Hilton anywhere.
The stay was not cheap, but this is London, and we enjoyed it so much we were okay with the price. Have stayed at other Hiltons in London as well as around the UK; this is the only one to which I hope to be able to return.,

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank novascotiakate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RasaKarlsone, PA to General Manager at Hilton London Tower Bridge, responded to this review, June 3, 2014
Dear novascotiakate,

It is a delight to read of your experience during your stay with us. We highly appreciate your comments, especially considering your knowledge of Hilton hotels, being a valued Diamond Hilton Honors guest! Thank you for taking the time to share your feedback!

I am so elated to know you found our service to be friendly, professional and courteous, and our rooms and Executive lounge to be to your liking. I am glad you have also taken note of the convenient location of our hotel. It is a joy to know that Meron had been able to assist you on your visit with us, and I have passed on to her your appreciation.

We would be truly happy to have the chance to welcome you back!

Kind regards,

Rasa Karlsone
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
275 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed June 2, 2014

We stayed here for several nights while staying in the London area visiting sites and family. The room was very clean, modern, and with a great view of the city. The staff were highly professional and always willing to help. The restaurant was great for breakfast with lots of variety. The executive lounge was top notch with a good supply of wine, beer, and appetisers. And the location was perfect for walks along the south side of the river toward the centre of London. The hotel greatly added to our enjoyment of London and we do not hesitate in giving it the highest recommendation.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brian790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RasaKarlsone, PA to General Manager at Hilton London Tower Bridge, responded to this review, June 3, 2014
Dear brian790,

First of all, a big thank you for sharing your experience of your stay at the Hilton London Tower Bridge. It is lovely to read that we were able to add to your enjoyment of the visit in London, it is truly a valued compliment! I am happy that you appreciated the rooms, the service and the offering of both the Executive Lounge and the Restaurant. I am glad you also enjoyed the location; it is indeed especially convenient for leisurely walks and sightseeing.

We are thrilled that you would recommend us to ohers, and hope you will visit us again in the near future!
Regards,

Rasa Karlsone
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
Level Contributor
109 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed June 2, 2014

First of all, the actual hotel is good. Location, rooms etc. are all okay (if not expensive), My issue is the bar. They charge you 10% of the cost of your drinks for serving you! This, as I was impolitely told is not a gratuity which is optional, its a compulsory service charge that cannot be removed from the bill. I was charged this for standing at the bar and receiving my drinks. I spend over 100 nights every year in hotels and this is the first time ever I have had to pay for the privilege of giving a hotel a lot of money. The drinks are extortionate in price to begin with so the 10% is an insult. I'm glad I didn't dine there! It is safe to say that I will never stay at a Hilton anywhere again. In the last year I spent many nights with this chain....never again.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Phill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RasaKarlsone, PA to General Manager at Hilton London Tower Bridge, responded to this review, June 3, 2014
Dear Phill,

I would like to thank you for taking the time to write your feedback, it is with deep concern that I read your comments regarding your bar experiences with us here at Hilton London Tower Bridge. Firstly, let me apologise for not fully meeting your expectations and for any misunderstanding regarding the pricing.

Please let me assure you that the service charge is a discretionary charge that goes to our team members and can be removed from the bill, if requested, and that it is stated as such in our menus. I apologise if this was not made 100% clear to you by the team member or if there has been any misunderstanding in the communication of this information. I have raised your concern with our Food and Beverage Manager, and he has personally conducted retraining for the bar team and supervisors to ensure there are no future misunderstandings.

On a different note, I am however happy to know that apart from this particular experience you did appreciate the rest of the hotel’s offering and the location.

Once again my deepest apologies, and I trust you will not judge us solely on this particular experience and will reconsider, giving us a chance to redeem ourselves.

Kindest regards,

Rasa Karlsone
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
431 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed May 31, 2014

HHonors member on family vacation. Excellent hotel with very attentive service from the front desk to housekeeping to the executive lounge attendant. Probably the highest-rated Hilton in town. Very clean rooms. Their on-site restaurant serves good food though the service is a bit relaxed. The hotel is maybe a 10-minute walk to the Tower of London. While there are a variety of restaurants and take-out places nearby, the hotel is somewhat distant from everything else. You're looking at a 10-15 minute cab ride to get to Westminster Abbey etc.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AVGTXN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RasaKarlsone, PA to General Manager at Hilton London Tower Bridge, responded to this review, June 2, 2014
Dear Texan5649,

First of all, a big thank you taking the time to share your comments about your stay with us! It was a true pleasure to read your kind words! I am happy to know that you appreciated the service provided from all our staff members across departments, and I will definitely pass on your comments to the team.

I hope you will consider returning to us in the future, it would be our pleasure to welcome you back!

Kind regards,

Rasa Karlsone
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oldbury, United Kingdom
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 30, 2014

We booked this hotel for just one night in order to visit the Shard, Very easy to get to from euston on the tube and the Shard was a few minutes walk away. The hotel room was very nice and comfortable and of a high standard. It was nice that we we could see the Shard from our window, We didnt eat in the hotel as there were lots of bars and cafes in the area. The reception staff were very polite and friendly.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suepc_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RasaKarlsone, PA to General Manager at Hilton London Tower Bridge, responded to this review, June 2, 2014
Dear suepc_11,

Thank you for writing about your experience with us! I am glad that you found the travel to our hotel quite easy due to our convenient location, and that you found our rooms to be comfortable and our staff friendly. I am happy to know that you also enjoyed the view of the Shard from the room.

We hope to welcome you back again!

Regards,

Rasa Karlsone
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 30, 2014

Stayed here just for one night and couldn't fault a single detail. The staff were extremely friendly and helpful, positively looking for ways to make our stay more agreeable. We had two connecting rooms for the whole family and they were both perfect. Lovely robes and slippers, great bedding and linens and good sized rooms and bathrooms for a central London location. As we were there for a celebration we found lovely chocolates and champagne in the room…a nice attention to detail. A lovely oasis of good quality service and rooms.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SusanL212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RasaKarlsone, PA to General Manager at Hilton London Tower Bridge, responded to this review, June 2, 2014
Dear Susan,

I would like to thank you for posting your feedback regarding your stay with us! It was a joy to read that you enjoyed your visit so much, and especially pointed out the friendliness of our staff – we truly strive to provide the highest comfort and feeling of home to our guests! I am happy that you appreciated the room amenities and that the little surprise for your special occasion added a little something to your day. I hope that your celebration was a success!

Thank you once again for the wonderful comments, and I hope we will get the chance to welcome you back in the near future - and maybe this time for a longer stay!

Kindest regards,

Rasa Karlsone
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Tower Bridge

Property: Hilton London Tower Bridge
Address: 5 More London - Tooley Street, London SE1 2BY, England
Phone Number:
Location: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Green Hotel in London
#88 Business Hotel in London
#93 Family Hotel in London
#130 Romantic Hotel in London
#134 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton London Tower Bridge 4*
Number of rooms: 245
Official Description (provided by the hotel):
Set against the backdrop of one of the capital's most renowned historical landmarks, Hilton London Tower Bridge is on the doorstep of the city's financial and shopping districts. We're located in a prime sightseeing location, near to many of London's top tourist attractions. This, combined with fantastic dining, stylish rooms and first-class business and leisure facilities, means we have everything you need for an unforgettable stay in London. A choice of elegant rooms and suites await your arrival at Hilton London Tower Bridge. Select a spacious Suite with a separate living room and upgraded amenities. Upgrade to an Executive room to benefit from free breakfast each morning, refreshments through the day, and spectacular London views from the terrace. We offer a fantastic sightseeing location, within walking distance of the Shard, Shakespeare's Globe, trendy Borough Market, Tate Modern, HMS Belfast and the Tower of London. London Bridge Station is a 3-minute walk away, giving easy access via the Northern and Jubilee Lines to London attractions including Buckingham Palace, Westminster, the West End, Canary Wharf and the O2. Sip cocktails with family and friends in the lively atmosphere of the stylish TwoRuba Bar. Book a table for afternoon tea or simply relax with a newspaper and a fresh coffee. Feeling peckish? Sample mouth-watering snacks from the lunch and dinner menus. Drawing inspiration from the Italian way of life, Jamie's Italian is all about relaxing, sharing great food and enjoying each other's company. With its laid-back atmosphere, Jamie's Italian is the perfect spot to unwind with family and friends, while tucking into fresh pasta, beautiful antipasti, and delicious desserts. ... more   less 
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Also Known As:
Hilton London Tower Bridge Hotel London
Hilton London Hotel Bridge
London Hilton
Hilton Tower Bridge
Hilton London Tower Bridge England

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