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“Hilton Tower Bridge-Impressive!”

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Hilton London Tower Bridge
Ranked #163 of 1,077 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Reviewed December 23, 2013

Nice hotel, good facilities, excellent staff and a great location (the Shard building is right next door!) Expensive but competetive for this standard of hotel at central London rates. Would recommend...

  • Stayed: December 2013, traveled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded January 8, 2014

Thank you for taking the time to post feedback. We value your commentary and take both positive and negative feedback into account when revising our service levels and team member training. As a hotel we pride ourselves in delivering superior service which is not only friendly and professional but also genuine and heartfelt.

We hope to be able to welcome you back in the near future to London as well as our hotel.

Sven M. Goosen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,868 - 1,874 of 4,182 reviews

Reviewed December 23, 2013

Great hotel and perfect location. Very good service provided all round. Room very clean and good facilities provides. Staff friendly and very helpful. I would recommend anyone to stay at this hotel as they will be well look after.

  • Stayed: December 2013, traveled solo
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded January 8, 2014

Thank you for taking the time to post feedback. We value your commentary and take both positive and negative feedback into account when revising our service levels and team member training. As a hotel we pride ourselves in delivering superior service which is not only friendly and professional but also genuine and heartfelt.

We hope to be able to welcome you back in the near future to London as well as our hotel.

Sven M. Goosen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2013

Great room, upgrade to executive floor (gold members), and the executive lounge was spotless and well stocked. Really pleasant and helpful staff. Room was also spotless. Couldn't fault anything, had a perfect stay and we hope to return soon.

  • Stayed: December 2013, traveled as a couple
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1  Thank Keduc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded January 8, 2014

Thank you for taking the time to post feedback. We value your commentary and take both positive and negative feedback into account when revising our service levels and team member training. As a hotel we pride ourselves in delivering superior service which is not only friendly and professional but also genuine and heartfelt.

We hope to be able to welcome you back in the near future to London as well as our hotel.

Sven M. Goosen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2013

Stayed at the Hilton London Tower Bridge hotel for 3 nights on a December vacation. Location was very convenient. Very close to the Underground station to get anywhere. Rooms were great. As an HHonors Diamond, we got upgraded to the Executive Level and the lounge was great. Nice outdoor deck to see the city. Only complaint was their wireless internet. You had to re-authenticate constantly. Pain in the neck, but minor one. No parking anywhere so wouldn't want to have a car when staying. Very friendly staff. Would definitely stay here again.

  • Stayed: December 2013, traveled with friends
    • Value
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Thank FJSjr2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded January 8, 2014

Thank you for taking the time to post feedback. We value your commentary and take both positive and negative feedback into account when revising our service levels and team member training. As a hotel we pride ourselves in delivering superior service which is not only friendly and professional but also genuine and heartfelt.

We hope to be able to welcome you back in the near future to London as well as our hotel.

Sven M. Goosen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2013

I used some of my Hilton Honours points towards a 1-night stay this week. The welcome and the room were fine, as expected from a Hilton (with my upgrade as a Gold member) - but I had requested feather pillows well in advance and the 2 extra pillows awaiting me were slightly better quality than the norm but not feather!! (This has happened so often I begin to wonder if Hilton housekeeping generally knows the difference...........) I did not have an evening meal, having joined ex-colleagues for their Christmas meal. Breakfast was rather disappointing, as I was one of the last down to eat (!) There was no grapefruit on the fruit counter and all the hot items were extremely "tired", especially the fried eggs, which must have been on the hotplate a long time, so were very rubbery. Also, there was no pot of porridge - but perhaps I could have ordered some specially, so maybe I am not being scrupulously fair. All told, reasonable but not spectacular.

Room Tip: 11th floor away from traffic noise
See more room tips
  • Stayed: December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gillyjasper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded January 8, 2014

Thank you for taking the time to post feedback. We value your commentary and take both positive and negative feedback into account when revising our service levels and team member training. As a hotel we pride ourselves in delivering superior service which is not only friendly and professional but also genuine and heartfelt.

We hope to be able to welcome you back in the near future to London as well as our hotel.

Sven M. Goosen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2013

I stayed here for a couple of nights and found the room and service to be excellent. The only meal I ate here was breakfast but there was an excellent selection and the quality was generally good. Our tea was forgotten on the first morning but that was quickly rectified.

My only gripe, and this is a serious irritation, is that WiFi costs £15 per 24 hours. This is very poor value compared to other hotels and is frankly unreasonable given the room cost. Last month I stayed in the Metropole in Bristol for around £90/night and the room quality was not much less than Hilton's and WiFi was free. Hilton need to up their game here.

We were also disappointed that the bar closes at 1am but perhaps we should be grateful for that?!

Overall a good stay at a nice hotel but the WiFi costs need reviewing.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
1  Thank Jonathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded January 8, 2014

Thank you for taking the time to post feedback. We value your commentary and take both positive and negative feedback into account when revising our service levels and team member training. As a hotel we pride ourselves in delivering superior service which is not only friendly and professional but also genuine and heartfelt.

We hope to be able to welcome you back in the near future to London as well as our hotel.

Sven M. Goosen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

I was very impressed and pleased with this hotel. I travel a good bit for business and would absolutely pick this hotel first next time I am in London. The hotel was clean, staff was helpful, rooms were very quiet and well appointed. Very modern looking interior, and plenty of amenities. I had an excellent experience.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Lisa A V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded January 8, 2014

Thank you for taking the time to post feedback. We value your commentary and take both positive and negative feedback into account when revising our service levels and team member training. As a hotel we pride ourselves in delivering superior service which is not only friendly and professional but also genuine and heartfelt.

We hope to be able to welcome you back in the near future to London as well as our hotel.

Sven M. Goosen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Tower Bridge

Address: 5 More London - Tooley Street, London SE1 2BY, England
Phone Number:
Location: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Green Hotel in London
#88 Business Hotel in London
#93 Family Hotel in London
#130 Luxury Hotel in London
#130 Romantic Hotel in London
Price Range: $170 - $481 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Tower Bridge 4*
Number of rooms: 245
Official Description (provided by the hotel):
Set against the backdrop of one of the capital's most renowned historical landmarks, Hilton London Tower Bridge is on the doorstep of the city's financial and shopping districts. We're located in a prime sightseeing location, near to many of London's top tourist attractions. This, combined with fantastic dining, stylish rooms and first-class business and leisure facilities, means we have everything you need for an unforgettable stay in London. A choice of elegant rooms and suites await your arrival at Hilton London Tower Bridge. Select a spacious Suite with a separate living room and upgraded amenities. Upgrade to an Executive room to benefit from free breakfast each morning, refreshments through the day, and spectacular London views from the terrace. We offer a fantastic sightseeing location, within walking distance of the Shard, Shakespeare's Globe, trendy Borough Market, Tate Modern, HMS Belfast and the Tower of London. London Bridge Station is a 3-minute walk away, giving easy access via the Northern and Jubilee Lines to London attractions including Buckingham Palace, Westminster, the West End, Canary Wharf and the O2. Sip cocktails with family and friends in the lively atmosphere of the stylish TwoRuba Bar. Book a table for afternoon tea or simply relax with a newspaper and a fresh coffee. Feeling peckish? Sample mouth-watering snacks from the lunch and dinner menus. Drawing inspiration from the Italian way of life, Jamie's Italian is all about relaxing, sharing great food and enjoying each other's company. With its laid-back atmosphere, Jamie's Italian is the perfect spot to unwind with family and friends, while tucking into fresh pasta, beautiful antipasti, and delicious desserts. ... more   less 
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Also Known As:
Hilton London Tower Bridge Hotel London
Hilton London Hotel Bridge
London Hilton
Hilton Tower Bridge
Hilton London Tower Bridge England

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