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Hilton London Tower Bridge
Ranked #163 of 1,077 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 7, 2013

First of all, please let me start with the location of this Hilton Tower Bridge. It is very close by the subway, the Thames, the tower bridge, all walking distance.
The rooms are modern, clean. and the coffee bar is very helpful.
Great value too!

  • Stayed: October 2012, traveled as a couple
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Thank VanillaLemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded July 8, 2013

I am so glad that you loved our location and found our coffee bar to be so friendly and helpful.

We hope to be able to welcome you back in the near future.

Sven M. Goosen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,071 - 2,077 of 4,182 reviews

Reviewed July 7, 2013 via mobile

This is our third stay at the Tower Bridge hotel: a point acknowledged by the reception staff at check in. However nothing was offered in recognition of this.

As mentioned in my other reviews, this hotel is in a great location - short walk to the underground, and walking distance to Tower Bridge.

The room we stayed in was once again to an excellent standard, however, a few 'niggles' emerged that showed standards are slipping. There were no bathrobes available, despite being available on previous occasions. In addition, the speaker system in bathroom was broken. The maid also decided to come in at 9am - surely they can see that we hadn't checked out yet?! Perhaps not huge issues, but signs in my view that standards are slipping. We did have a great, comfortable and cool nights sleep.

Bar is overpriced - £17 for a bottle of lager and glass of house wine! Don't bother with a breakfast - there's a wetherspoons about 2 minutes away that was just has nice for less than half the price (£9 for 2 compared to Hilton's £30!).

In conclusion, a nice hotel but if Hilton want to keep up with the excellent standard this hotel was known for, they either need to take a look at these 'niggles' or reduce their prices. Having recently stayed at another hotel on the other side of the river for £30 less, I can say that was much better equipped, had a pool and included breakfast.

  • Stayed: July 2013
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Thank welshwizard1927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded July 8, 2013

It is always great to get feedback from valued repeat guests and as usual nice to hear that you love our location.

I was happy to read that you found our rooms to be of an excellent standard, but I did also note the 'niggles' you referred to. Bathrobes are not provided as a standard in all room types but they can be requested from our guest service centre.

The bathroom speaker system has a volume control panel. I have asked our maintenance team to investigate the room in question to make sure that it is in working order. We provide Do Not Disturb signs in all bedrooms for use in instances when you do not wish to be disturbed. Our housekeepers will enter a room to service it if there is no request from the guest not to enter. In addition to the Do Not Disturb sign, we also provide a secondary locking device on all doors which will prevent the housekeeper from entering the room.

Breakfast vouchers for our full buffet are available at check-in and the commentary we receive is usually of a very high standard. I apologise if your experience was not 100% what you had expected and I trust that you do not judge us solely on this stay.

We hope to be able to welcome you back in the near future so that we can restore your faith in our hotel.

Sven M. Goosen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2013

Location facilities and QOS are the main reasons to pick this hotel if you are visiting London. Amazed by the well equipped room,ready to support all your needs, even electric iron and ironing board are available to make sure that your shirt is perfectly ironed before you get out for business.

  • Stayed: June 2013, traveled solo
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Thank Andreas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded August 2, 2013

Thank you for the fantastic feedback. I appreciate the time taken to post comments and was really happy to read how much you enjoyed your stay with us.

We hope to be able to welcome you back in the near future.

Sven M. Goosen

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Reviewed July 5, 2013

We stayed for two nights and were overwhelmed: arriving Friday in the morning we were asked to go to the executive lounge area (we are HH gold members) and enjoy a fresh and tasty breakfast. We then relaxed a bit and got to move to our room around 2 pm. The room was new and clean, the whole hotel seems to be not older than 2 years or so. the staff was friendly and helpful always.

  • Stayed: June 2013, traveled as a couple
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Thank Andreas Sven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded July 8, 2013

I am glad that we wowed you during your stay and that you loved the service provided by my team.

We hope to be able to welcome you back in the near future.

Sven M. Goosen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

Lovely staff, excellent facilities and comfortable, well presented hotel. My room was a great size and very comfortable. The Exec Lounge was first class. Location was fabulous - just a two minute walk to the riverside and five minutes from London Bridge station. Lovely area to explore so hotel is ideally situated for both tourists and business travellers.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Helen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded July 8, 2013

I was so happy to read about your wonderful stay with us. I am glad you loved the location and found the executive lounge to be of such a high quality. We have just recently refurbished this area and received some wonderful comments.

We hope to be able to welcome you back in the near future.

Sven M. Goosen

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Reviewed July 3, 2013 via mobile

We stayed here for our wedding anniversary and paid £150 per night. And we were shocked that they wanted an extra £21.50 each for breakfast, plus a half an hour wait in the queue! In my opinion ALL rooms should include breakfast, especially at that price! We actually went to Wetherspoons for a full english breakfast for £15 for two of us!! The rooms are very basic and very small, and not really luxurious at all considering this is a Hilton! The cleanliness was excellent though. We asked about upgrading to go in to the executive lounge and were told it was closed at weekends?? But it was open on the Sunday! So we were given the wrong information.

The rooftop bar is lovely and would recommend. The hotel reception staff were helpful and arranged a late check out free of charge for us. We informed them it was our anniversary and were given 2 drinks vouchers, I actually thought they could have given us a bit more than that! And there is no pool or spa, this would make a vast improvement to this hotel.

We stayed in the hilton in Venice and it was far, far better than London, it only cost an extra £50 per night and this included the executive lounge and breakfast! And it had a fabulous rooftop pool.

All in all, the location is excellent but I am not sure we would return.

  • Stayed: June 2013
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Thank lr79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2013

Our second time stopping at the Hilton Tower Bridge, once again stopped in an executive room, fantastic sized room, spotlessly clean and comfy beds, large bathroom with a seperate bath and shower, Food provided in the executive lounge was excellent quality and all staff encountered were helpful.
Very close to London Bridge railway and underground station, less than a 5 minute walk and easily done with luggage.

Slightly disappointed that we had to wait until well past the "check in" time before our room became available and staff did nothing to make up for this delay.

  • Stayed: June 2013, traveled as a couple
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1  Thank gb_super
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded July 4, 2013

We appreciate the time taken to post comments and were happy to hear that you loved your second stay with us.

I hope to be able to welcome you back in the near future.

Sven M. Goosen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Tower Bridge

Address: 5 More London - Tooley Street, London SE1 2BY, England
Phone Number:
Location: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Green Hotel in London
#88 Business Hotel in London
#93 Family Hotel in London
#130 Romantic Hotel in London
#130 Luxury Hotel in London
Price Range: $170 - $481 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Tower Bridge 4*
Number of rooms: 245
Official Description (provided by the hotel):
Set against the backdrop of one of the capital's most renowned historical landmarks, Hilton London Tower Bridge is on the doorstep of the city's financial and shopping districts. We're located in a prime sightseeing location, near to many of London's top tourist attractions. This, combined with fantastic dining, stylish rooms and first-class business and leisure facilities, means we have everything you need for an unforgettable stay in London. A choice of elegant rooms and suites await your arrival at Hilton London Tower Bridge. Select a spacious Suite with a separate living room and upgraded amenities. Upgrade to an Executive room to benefit from free breakfast each morning, refreshments through the day, and spectacular London views from the terrace. We offer a fantastic sightseeing location, within walking distance of the Shard, Shakespeare's Globe, trendy Borough Market, Tate Modern, HMS Belfast and the Tower of London. London Bridge Station is a 3-minute walk away, giving easy access via the Northern and Jubilee Lines to London attractions including Buckingham Palace, Westminster, the West End, Canary Wharf and the O2. Sip cocktails with family and friends in the lively atmosphere of the stylish TwoRuba Bar. Book a table for afternoon tea or simply relax with a newspaper and a fresh coffee. Feeling peckish? Sample mouth-watering snacks from the lunch and dinner menus. Drawing inspiration from the Italian way of life, Jamie's Italian is all about relaxing, sharing great food and enjoying each other's company. With its laid-back atmosphere, Jamie's Italian is the perfect spot to unwind with family and friends, while tucking into fresh pasta, beautiful antipasti, and delicious desserts. ... more   less 
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Also Known As:
Hilton London Tower Bridge Hotel London
Hilton London Hotel Bridge
London Hilton
Hilton Tower Bridge
Hilton London Tower Bridge England

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