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“The best Hilton I have stayed in” 5 of 5 bubbles
Review of Hilton London Tower Bridge

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Hilton London Tower Bridge
Ranked #178 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Belfast
Level Contributor
125 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“The best Hilton I have stayed in”
5 of 5 bubbles Reviewed February 19, 2013

This was our second trip to the Hilton at Tower Bridge.
Really think this is the best Hilton I have stayed in.
The staff at the desk and restaurant were so friendly.
The service was generally very good and we really enjoyed our evening meal. We were flying to Gatwick so the hotel was very handy for us as we were able to get the train to London Bridge station directly.

We stayed in an Executive Room which was very nice and a really good size.
The only criticism I have is that the shower leaked all over the floor every time we used it which wasn't ideal!

Apart from that have no criticisms at all-definitely hope to stay here again :)

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pablo256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, March 17, 2013
It is always great to receive feedback but even better when it comes from repeat clients. We appreciate the time taken to post feedback and were so happy that you found our staff to be so friendly and helpful.

I have asked our executive housekeeper and maintenance team to investigate the leaking shower.

We look forward to your next stay with us.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,883 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (526)
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Derbyshire
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed February 19, 2013

We spent two nights here whilst celebrating my 50th birthday in London and it was just perfect from start to finish! We had searched all the top London hotels on Trip Advisor before booking and this hotel had by far the best reviews, so we booked! Before we travelled my husband emailed the hotel to state it was my birthday and we would like to make it a special weekend...within 24 hours Qaisar had replied offering a free upgrade to an Executive room! On arrival, check in was easy, friendly and highly efficient. The room was huge, comfortable, clean and had everything we wanted...and more! 'Happy birthday' cakes!! Yum. The bathroom had a bath and huge separate shower with slippers and bathrobes! Breakfast was a lovely peaceful meal with a fantastic array of hot and cold buffet choices. The hotel is in a great location, close to the tube and the river, and there are some amazing views of the Shard and St Pauls from the elevator areas! I would definitely recommend this hotel and indeed we shall return!

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mel.fDerbyshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, March 12, 2013
We appreciate the time taken to post comments about your recent stay with us.

I am glad that we were able to contribute to your 50th birthday celebrations.

It was great to read how Qaisar had assisted you with the upgrade and that you loved the service you received on arrival, at check in and during your stay.

We look forward to your next stay with us.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 19, 2013

My boyfriend took me to teh Sushi bar in the Hilton Hotel London Bridge.
I Can honestly say it was the best sushi i have ever eaten, champagne was beautiful.
chefs couldnt do enough for you.
They even bought me a birthday cake out which was so thoughtful.
Cannot wait to go back
Lorraine and Bri

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lrooney186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, March 15, 2013
I am so glad that you enjoyed your birthday celebration and that you loved our sushi offering. Takara has received rave reviews since day one of opening. It is fast becoming one of the mos popular sushi destinations in London.

We look forward to your future stays with us.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grantham, United Kingdom
Level Contributor
201 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 bubbles Reviewed February 18, 2013

We stayed here for my wife's birthday and I had emailed the hotel before arrival to let them know. On checking in the receptionist wished my wife a happy birthday. In the room were two pieces of cake with 'Happy Birthday' iced onto the plate together with a card and message. The next morning my arranged for newspaper didn't appear. I notified the front desk before going out for the day. I told them not to bother now as I wouldn't get the time to read it. On our return there was a small box of chocolates together with a written apology. This is the type of service and attention to detail one normally experiences in hotels in Asia. All the staff were friendly and overall efficient. Another example was Natalia in the restaurant at breakfast. She had a chat with us on the first morning and when she spotted us the next day she made a point of coming over to talk with us again. As others have said, you feel like a special guest at this hotel not a number, a real achievement in such a busy hotel in London.
Do not be put off by the position south of the river. It is a short walk to the Underground and the journey to Green Park, for example, handy for Bond Street and Regent Street, takes just 7 minutes. There are plenty of restaurants around the hotel and at Hays Galleria, with even more just a walk alongside the river at Butler's Wharf. A great view down at the river, too of HMS Belfast, the Tower of London and Tower Bridge. The other great benefit of this hotel's position is that it is quiet!
When we are next in London this is where we shall choose to stay.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gadabouts95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, March 17, 2013
I am glad that we were able to make the birthday celebrations that much better.

We are happy that you enjoyed our location so much and found our team members to be so friendly and helpful.

We look forward to your next stay with us.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 18, 2013

If you are as fed up as I am with being treated like a cardboard cut out then I recommend this hotel. The staff are friendly, attentive, knowledgeable and obviously very well trained. Well done Hilton !
The breakfast was excellent. So often the hot buffet is dried out and crusty but not here. Try the hot muffins - excellent !
I am putting my money where my mouth is and have booked again at this hotel for later this year.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hexapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, March 17, 2013
Thanks ever so much for the great feedback. It was fantastic to hear your accolades for our team members and my kitchen team are very pleased that you enjoyed breakfast so much.

We look forward to your next stay with us.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gauteng, South Africa
Level Contributor
93 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed February 18, 2013

The staff was friendly, polite and welcoming. The reception area exuded a sense of class, but can get busy at times.
We were unable to check-in on arrival- 8am, however we were able to leave our bags which were brought to our room after check-in.
We were given access to the Executive Lounge and had a delightful breakfast. The food was plentiful and of a high standard, constantly being replenished. The afternoon tea and evening canapés served in the Lounge is simply outstanding. I would highly recommend upgrading. A special mention: ALL the staff in the Executive Lounge were welcoming and super attentive.
At approximately 10h45 our room was ready- Excellent timing! The Executive room on the 10th floor was well appointed and of a good size. The King bed comfortable and the extra pillows, as requested, was in our room on arrival. The bathroom was a little on the small side, but manageable.
The two bottles of complementary water, tea, coffee, hot chocolate etc. all good quality and nice to haves, were replenished daily.
The servicing of the rooms was good and done early in the morning. The toiletries in the bathroom were replaced daily. The towels were thick, fluffy and of good quality.
Located close to a tube station, yet in a busy area of London, it is very easy to travel to anywhere in the city.
Would definitely stay again!

Room Tip: Executive Level rooms
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Oceangypsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, March 17, 2013
I am happy that you enjoyed your executive lounge and that the service was of such a high standard.

We look forward to your next stay with us.

Sven M. Goosen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed February 15, 2013 via mobile

Good hotel with very good breakfast. Nice staff. Standard room have bath tub so if you want walk in shower you need to upgrade one level. One morning we needed to leave the hotel early and instead of breakfast we ordered take away breakfast. The take away contained only pastries and other 100% sugar products not very nice in our opinion. otherwise, not much to complain about.

  • Stayed August 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CLindberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, March 17, 2013
I am glad that you found the breakfast so good. It was also fantastic to hear that you found my staff so nice and helpful.

In future if you require something specific in your take-away breakfast, please just give this information to our Guest Service Centre and we will be more than willing to prepare this for you.

We look forward to your next stay with us.

Sven M. Goosen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Tower Bridge

Property: Hilton London Tower Bridge
Address: 5 More London - Tooley Street, London SE1 2BY, England
Phone Number:
Location: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Green Hotel in London
#88 Business Hotel in London
#93 Family Hotel in London
#130 Romantic Hotel in London
#137 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Tower Bridge 4*
Number of rooms: 245
Official Description (provided by the hotel):
Set against the backdrop of one of the capital's most renowned historical landmarks, Hilton London Tower Bridge is on the doorstep of the city's financial and shopping districts. We're located in a prime sightseeing location, near to many of London's top tourist attractions. This, combined with fantastic dining, stylish rooms and first-class business and leisure facilities, means we have everything you need for an unforgettable stay in London. A choice of elegant rooms and suites await your arrival at Hilton London Tower Bridge. Select a spacious Suite with a separate living room and upgraded amenities. Upgrade to an Executive room to benefit from free breakfast each morning, refreshments through the day, and spectacular London views from the terrace. We offer a fantastic sightseeing location, within walking distance of the Shard, Shakespeare's Globe, trendy Borough Market, Tate Modern, HMS Belfast and the Tower of London. London Bridge Station is a 3-minute walk away, giving easy access via the Northern and Jubilee Lines to London attractions including Buckingham Palace, Westminster, the West End, Canary Wharf and the O2. Sip cocktails with family and friends in the lively atmosphere of the stylish TwoRuba Bar. Book a table for afternoon tea or simply relax with a newspaper and a fresh coffee. Feeling peckish? Sample mouth-watering snacks from the lunch and dinner menus. Drawing inspiration from the Italian way of life, Jamie's Italian is all about relaxing, sharing great food and enjoying each other's company. With its laid-back atmosphere, Jamie's Italian is the perfect spot to unwind with family and friends, while tucking into fresh pasta, beautiful antipasti, and delicious desserts. ... more   less 
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Also Known As:
Hilton London Tower Bridge Hotel London
Hilton London Hotel Bridge
London Hilton
Hilton Tower Bridge
Hilton London Tower Bridge England

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