Hotel is very modern and rooms are smart and comfortable. As usual for London it is let down by the generally casual approach to service. Gives the impression they are under-staffed and not well managed or driven on the service front despite the high prices. On quite a few occasions I was left hanging on endlessly when trying to call reception. Room service was also sloppy with things being missed. But staff are very alert in getting you to sign the bills - shame they don't have the same level of alertness in providing the service. As I stayed there for two weeks it was all rather irritating. Not what is expected for a Hilton in my experience. But if you are there for just a few nights you might not notice.

Perhaps most annoying is the wireless system. They operate two systems for the reception area and bedrooms!? Added to which they charge about £15/ 20 per day - ridiculous in this day and age even more so when the signal is not that brilliant.They did say they were upgrading the system.

Location wise it is very near London Bridge so if you want to be close to the West End - Central Area this might not suit you as it is a good 15/20 mins tube ride and involves a complex change at Waterloo unless you stay on the Jubilee Line and change at Bond Street which is not too bad. Otherwise it is great for the river walks along the south and some great bars but beware that if you like retail therapy it may suit you to be more central. It really is a business hotel.

Stayed for two nights during January. The hotel is modern and located near the London bridge underground station. Service was excellent, especially at the reception and over the phone.
I do expect a hotel at this level to offer free wifi and in good quality (wifi is £15/day and not always stable).