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“Fantastic location and hotel” 5 of 5 bubbles
Review of Hilton London Tower Bridge

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Hilton London Tower Bridge
Ranked #183 of 1,077 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Glasgow, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic location and hotel”
5 of 5 bubbles Reviewed January 13, 2013

Much more than a business hotel. The standard rooms are spacious and stylish. The lobby encompasses the front desk, bar, and two restaurants, and it's all done extremely well. Great service everywhere within the hotel. And a fantastic location, near to the tube, near the river - fantastic.

Room Tip: Ask for a view of The Shard.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Harry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, January 14, 2013
I am glad you found our hotel to be modern, spacious and stylish. We appreciate your feedback and look forward to your future stays.

Sven M. Goosen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,712 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (508)
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dublin
Level Contributor
180 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
4 of 5 bubbles Reviewed January 13, 2013

I think overall this is the best HIlton in London. Very modern..well lcoated near London Bridge. Laods of things to see nearby and lots of good eating and drinking places nearby. The place modern and comfortable. It is popular and hence is often expensive and or full.

  • Stayed December 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gringottsgoblin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, January 14, 2013
I was glad to hear that you found our hotel to be modern and comfortable. We hope to be able to welcome you back in the near future.

Sven M. Goosen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed January 13, 2013

My wife, 18 month old son and I had a four night stay in December 2012, had a very good price as booked far in advance. We were allocated one of the larger double guestrooms (room 515) which was also right at the end of a corridor so very quiet which suited us well. Breakfast buffet was great, very good selection of hot and cold food. Wont hesitate to stay here in our next trip to London.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, January 14, 2013
I am glad you enjoyed your stay, the room size and the breakfast so much. We look forward to you staying with us again in the near future.

Sven M. Goosen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
229 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 bubbles Reviewed January 11, 2013

Hotel is very modern and rooms are smart and comfortable. As usual for London it is let down by the generally casual approach to service. Gives the impression they are under-staffed and not well managed or driven on the service front despite the high prices. On quite a few occasions I was left hanging on endlessly when trying to call reception. Room service was also sloppy with things being missed. But staff are very alert in getting you to sign the bills - shame they don't have the same level of alertness in providing the service. As I stayed there for two weeks it was all rather irritating. Not what is expected for a Hilton in my experience. But if you are there for just a few nights you might not notice.

Perhaps most annoying is the wireless system. They operate two systems for the reception area and bedrooms!? Added to which they charge about £15/ 20 per day - ridiculous in this day and age even more so when the signal is not that brilliant.They did say they were upgrading the system.

Location wise it is very near London Bridge so if you want to be close to the West End - Central Area this might not suit you as it is a good 15/20 mins tube ride and involves a complex change at Waterloo unless you stay on the Jubilee Line and change at Bond Street which is not too bad. Otherwise it is great for the river walks along the south and some great bars but beware that if you like retail therapy it may suit you to be more central. It really is a business hotel.

  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ichdien000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, January 13, 2013
I was sorry to hear that you had mixed emotions about our hotel. I was very surprised that you had issues over the two week period you stayed with us. I would encourage you to please email me directly so that I can get to the bottom of your complaints as nothing was reported to us during your stay.

We usually receive rave reviews about our service and responsiveness so whilst I sincerely apologies that we let you down, I also hope that you do not judge us solely on this one experience.

We hope to be able to welcome you back in the near future.

Sven M. Goosen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed January 11, 2013 via mobile

Stayed for two nights during January. The hotel is modern and located near the London bridge underground station. Service was excellent, especially at the reception and over the phone.
I do expect a hotel at this level to offer free wifi and in good quality (wifi is £15/day and not always stable).

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TheLong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, January 13, 2013
Thank you for taking the time to post feedback. I was so happy to hear that you loved our location and found our hotel to be of such great value.

We look forward to your next stay with us.

Sven M. Goosen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Capua, Italy
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed January 10, 2013 via mobile

Lots to appreciate: excellent food, lounge service impeccable. Exec lounge is £300 upgrade - but worth it! Breakfast & light supper (until 9:) drinks, wine, beer all included. 9th floor exec lounge made the stay. £15 Wi-Fi, very slow. Free Lobby Wi-Fi dreadfully slow. The best thing about this south-of-the-river hotel is convenient proximity to Undergound. 5 min walk to London Bridge stop.

  • Stayed January 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank FixeRain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, January 13, 2013
Other than the speed of your Wifi connection, I did not see anything from your review which would leave you feeling that our hotel was 'very average'. We appreciate feedback from all guests and are truly sorry that you felt this way. If you wish, please email directly with any additional details of your stay so that I may investigate them.

My team and I look forward to welcoming you back in the near future.

Sven M. Goosen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leigh-on Sea, United Kingdom
Level Contributor
104 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed January 10, 2013

I stayed here with my wife in December (i had a conference to run in the hotel the follwing day. The service and look of the place is first class, right next to the HMS Belfast and the Shard. The room was typical 'new' Hilton, small but functional and clean. We ate in the restaurnat in the evening, and whilst the service was a bit slap dash (they had a large party booking last minute so didnt have enough staff on to cope) it was still very polite. The food was very good and very reasonably prices for this area of Loondon. ll in all a pleasant experience, the busniness suites were very good and the day delegate rate, for this part of London, was good value.

Room Tip: As for a room over looking the Belfast when you check in, or before as these rooms are taken first.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Syksey99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, January 13, 2013
It was great to hear that you felt our service was First Class. We appreciate your feedback and look forward to welcoming you back in the near future.

Sven M. Goosen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Tower Bridge

Property: Hilton London Tower Bridge
Address: 5 More London - Tooley Street, London SE1 2BY, England
Phone Number:
Location: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#38 Green Hotel in London
#88 Business Hotel in London
#93 Family Hotel in London
#130 Romantic Hotel in London
#139 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Tower Bridge 4*
Number of rooms: 245
Official Description (provided by the hotel):
Set against the backdrop of one of the capital's most renowned historical landmarks, Hilton London Tower Bridge is on the doorstep of the city's financial and shopping districts. We're located in a prime sightseeing location, near to many of London's top tourist attractions. This, combined with fantastic dining, stylish rooms and first-class business and leisure facilities, means we have everything you need for an unforgettable stay in London. A choice of elegant rooms and suites await your arrival at Hilton London Tower Bridge. Select a spacious Suite with a separate living room and upgraded amenities. Upgrade to an Executive room to benefit from free breakfast each morning, refreshments through the day, and spectacular London views from the terrace. We offer a fantastic sightseeing location, within walking distance of the Shard, Shakespeare's Globe, trendy Borough Market, Tate Modern, HMS Belfast and the Tower of London. London Bridge Station is a 3-minute walk away, giving easy access via the Northern and Jubilee Lines to London attractions including Buckingham Palace, Westminster, the West End, Canary Wharf and the O2. Sip cocktails with family and friends in the lively atmosphere of the stylish TwoRuba Bar. Book a table for afternoon tea or simply relax with a newspaper and a fresh coffee. Feeling peckish? Sample mouth-watering snacks from the lunch and dinner menus. Drawing inspiration from the Italian way of life, Jamie's Italian is all about relaxing, sharing great food and enjoying each other's company. With its laid-back atmosphere, Jamie's Italian is the perfect spot to unwind with family and friends, while tucking into fresh pasta, beautiful antipasti, and delicious desserts. ... more   less 
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Also Known As:
Hilton London Tower Bridge Hotel London
Hilton London Hotel Bridge
London Hilton
Hilton Tower Bridge
Hilton London Tower Bridge England

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