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“No comfort at the Inn :(”

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Comfort Inn London - Edgware Road
Ranked #698 of 1,071 Hotels in London
Reviewed February 28, 2014

Possibly worst sleep in a hotel ever & 1st night not over. Between the most inconsiderate neighbours, constant door noise, dreadful noise from the road below and the uncomfortable bed no chance of a restful night. Arrived to a 'Be back in 5 mins' sign & waited more than 5 mins to be able to check in. Will be glad to leave.

  • Stayed: February 2014
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Thank Melanie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at Comfort Inn London - Edgware Road, responded to this reviewResponded March 8, 2014

Dear Melanie,

Thank you for sharing your experience with us.

Few minutes prior to your arrival the staff member on duty had to go on the first floor to help a guest (senior citizen) with his luggage. We normally do not provide room service but this was a different case. The reception team says you had to wait for 7 minutes. Our sincere apologies if you faced any inconvenience during this time.

It seems the noise was another issue contributing to your frustration. Some guests like rooms facing the main road for a view but we also have rooms facing inwards, for more peace of mind. We’ll make sure to remember your room preferences in case you change your mind and give us a visit in future.

Once again, please accept our apology for the inconveniences you faced.
Warm regards,
Abida.

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Reviewed February 10, 2014

Due to last weeks tube strike, instead of struggling to get home after a meal out in Lancaster Gate we decided to book a last minute hotel room. Due to it being last minute we used LateRooms.com and paid £53 for a double room including breakfast. I thought this was great value for money. The hotel is in a good location, only a short walk from the tube. Although the surrounding shops are takeaways and little mini marts as soon as you walk in the door its quiet, well presented and clean. Reception was helpful, responding to emails and lending us an iron. The room was very clean, with towels, tv and a working radiator that was nice and warm. Breakfast was a variety of coissants, cereal, yoghurts, toast and a variety of teas (including green and herbal). I was very pleased with this hotel.

  • Stayed: February 2014, traveled as a couple
    • Value
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1  Thank dsmith91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at Comfort Inn London - Edgware Road, responded to this reviewResponded February 21, 2014

Dear Guest,

Thank you for putting up a great review on your recent stay with us.

It seems everything worked out well for you. Your comments regarding the hotel facilities and customer service are very encouraging. It motivates us to go an extra mile to ensure maximum satisfaction.

We hope to see you again in 2014.
Kind regards,
Abida.

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Reviewed February 8, 2014

This budget hotel is centrally located on Edgware Road, only a 15 min. walk from the famous London shopping Mecca, Oxford Street.

The rooms were large, clean and comfortable and staff were helpful and attentive. A gentleman on Reception named Jawad was particularly helpful but so was another lady who was also on duty.

Good, free buffet breakfast included in the price. Wifi was available for a small fee. All in all - excellent value for money.

  • Stayed: February 2014, traveled on business
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Thank Bobdobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at Comfort Inn London - Edgware Road, responded to this reviewResponded February 15, 2014

Dear Guest,

We appreciate your generous compliments for the hotel facilities, team members and the location.

I’ve passed on your kind words to Jawad and Tohira who are indeed a true asset of Comfort Inn Edgware Road.

Thank you for considering us, we’ll look forward for a reunion in future.
Kind regards,
Abida.

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Reviewed January 31, 2014

The building from the outside looks like a shop and reception is very small
and the area itself is not great but very busy and lots of bus routes
tube station approx 5 minutes
rooms are ok spacious bathroom very small though
and shower very basic
not great views from windows this is because of the area
check in was good and on check out i felt the reception man was moody
breakfast is in price but very basic continental
wifi i got free so if you book direct its free if not you pay
It is still old fashioned as you use a key to your room which is annoying.
i got a bargain here and for london at £34.00 for a double room
but i dont feel id pay more then £50.00 here
so book wisely and if you need to be near to bus routes and in centre of london a stonesthrow then maybe this could be ideal.

Room Tip: Back room as noisy road
  • Stayed: January 2014, traveled solo
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1  Thank wehay2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at Comfort Inn London - Edgware Road, responded to this reviewResponded February 15, 2014

Dear Guest,

Thank you for sharing your experience with us.

I’m glad you found the prices reasonable and the location convenient. The local area is well-known for its superb cafes and restaurants. Lords Cricket Ground and Little Venice are not more than 3-5 minutes’ walk from the hotel.

I’m sorry to hear that you didn't feel much warmth at the reception. Our aim is also to provide you a bigger reception & lobby in the near future. We’ll look forward for your feedback than.
Hopefully you will not leave it too long before you make a return visit.

Warm regards,
Abida.

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Reviewed January 26, 2014

We used this hotel as part of a Superbreak train deal. It's lovely and clean, with spacious rooms and bathrooms. Breakfast has a good selection of cereals, yogurts, fruit, croissants, muffins, teas and hot drinks. Although it's pretty far along Edgware Road, it really is only about15 minute walk from Marble Arch and then you are right on one of the main shopping streets with Selfridges a must! There are lots of mini supermarkets about for newspaper, water etc. It's very handy for a walk through Hyde Park to Harrods. Covent Garden is probably a good half hour walk, but we did catch a bus one evening, instead of using the underground. We just think if you are on foot you see much more. It's about 45 minute walk with suitcases to Kings Cross station. We would definitely stay there again.

Stayed: November 2013, traveled as a couple
1  Thank Pigfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at Comfort Inn London - Edgware Road, responded to this reviewResponded February 3, 2014

Dear Guest,

Thank you for taking time out to leave a review of your recent visit to Comfort Inn Edgware Road.

I am delighted to read your comments on all the aspects of the hotel and its location. I have shared your feedback with the team here and we all very much look forward to welcoming you back on your next visit.

Warm regards,
Abida.

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Reviewed January 14, 2014

Upon reaching edgeware road, took me like 10 mins just to find it as it isn't easily visible but it's not bad from the inside... The room was average size and was decently priced for something in Central London.. The location is scary at night so be sure not to be alone or just a couple and be on edgeware road at night.. The people at the hotel are decent, breakfast is basically a help yourself to cereal and coffee thing.. Bathrooms are too cramped though but can't expect much more for the price In Central London.

Room Tip: Book online or book directly with the hotel..
  • Stayed: June 2013, traveled with friends
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Thank Visheshh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at Comfort Inn London - Edgware Road, responded to this reviewResponded January 17, 2014

Dear Visheshh,

Thank you for taking the time to comment on your stay.

It’s very easy to find us. You just have to take a right from Edgware Road Tube Station (Bakerloo Line) and walk straight for five minutes. You’ll find us on your right. Edgware Road is in a very central area of London well-known for its diverse communities and a great variety of coffee shops, restaurants and bars. The area is very lively as you’ll find most of the shops and restaurants open even in the middle of the night.

We appreciate your comments regarding the customer service and I’ll make sure your sentiments are passed on to the team members.

I hope you'll enjoy many more years visiting Comfort Inn Edgware Road!

Regards,
Abida.

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Reviewed January 9, 2014

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Easytobook.com
Thank Gregg F
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
AbidaA_12, Social Media Coordinator at Comfort Inn London - Edgware Road, responded to this reviewResponded January 10, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Comfort Inn London - Edgware Road

Address: 450 Edgware Road, London W2 1EG, England
Location: United Kingdom > England > London
Amenities:
Business Center with Internet Access Free Breakfast Restaurant
Hotel Style:
Ranked #698 of 1,071 Hotels in London
Price Range: $88 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn London - Edgware Road 3*
Number of rooms: 40
Official Description (provided by the hotel):
Comfort Inn London Edgware Road is situated in London's West End, a hub of everything that makes central London unique and is a favoured starting point from which to tour London. Visit Earls Court, Harrods, Piccadilly, Marylebone, and Paddington, and you'll also be only a stone's throw away from Heathrow Express, marble arch, Hyde Park Corner, Regent's Park, Hotels Near Oxford Street, Lord's Cricket Ground, Madame Tussauds, and Baker Street. This being London's West End, theatre offerings are robust. ... more   less 
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Also Known As:
Comfort Inn Edgware Road Hotel London
Comfort Inn London - Edgware Road England
London Comfort Inn

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