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“We'll be back.” 4 of 5 bubbles
Review of Comfort Inn London - Edgware Road

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Comfort Inn London - Edgware Road
Ranked #668 of 1,086 Hotels in London
Vancouver, Canada
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“We'll be back.”
4 of 5 bubbles Reviewed May 13, 2013

We walked from Edgeware Station along Edgeware Rd at about 8PM, dragging our luggage past some strange looking establishments. Wondered where in the world we had landed. Found a very small front entrance that purported to be the Comfort Inn. We were starting to have our doubts. We were booked for five days. But as you'll see, we found our stay enjoyable and will return.

Reception was uneventful. Took the very tiny elevator to the second floor which was an adventure in itself. Must confess that we got pretty good at operating this lift after several days of use.

Our room (206) is very small as are apparently most of the others. We had just arrived off a cruise and we believe that the room is smaller than the stateroom on the ship. But we keep reminding ourselves that this is a budget hotel in London. The bed is good, clean and comfortable. There is a small desk with a power plug for computer charging (stays on when room power is off). There is not a lot of space to lay out our two small suitcases and there is no storage space for clothing. The layout of the bathroom in this room makes access to the sink quite awkward. When approaching the sink, you have to slide yourself between the shower and the wall without bashing your arm on the towel rack. Perhaps there is a better location for this rack? Our friends in another room did not have this sink access problem.

First night was good, except the room was too hot. Cracked the window open but the noise from the street was just too much. We don't like using the air conditioning but we had to try it on the second night and what a difference. Window closed, very quiet, slept like a baby. The a/c has a remote, operable from the bedside. The rest of our nights were great. Sorry about the extra electrical cost.

Staff were good with room cleaning and refreshing the towels. Very pleasant young lady looked after the room every morning.

We thought that the Breakfast room was excellent. Lots of tables, good access to quite a variety of breakfast items, from cereals, yogurts, danishes, toast, juices, coffee/tea and fruit. The toaster works well, without a lot of fuss. There is a TV on the wall to catch up on the morning news and weather. Open time from 7AM to 10AM we felt was quite generous. The empty trays and used dishes were removed quickly. Well maintained and overall a good experience.

There is free wi-fi in the room but must comment that we found it inconvenient to have to get a new password from the front desk every 24 hours. Surely one password could be issued for a five day stay?

Carpets need replacing, particularly on the stairways.

Outside the hotel was a pleasant surprise. A block down the street is a neat area called Little Venice. There was a three day regatta the weekend we were there, with many of the narrow 40' longboats tootling up and down this section of the Regent Canal, with exhibits, contest for best boat etc.. Just a really nice area, nice housing and a decent pub tucked in on a side street. All just around the corner from the hotel.

Buses come by on Edgeware Rd seemingly every minute. Easy access to all the railways, tubes and sights in and around London. (Get yourself an Oyster Card.)

On a whim we tried the Kandoo Persian Restaurant just down the street. Food was excellent, reasonably priced and the staff were very friendly and helpful. We went back the next night for another great dinner. No corkage charge if you bring your own bottle of wine.

So, much to our surprise, a very interesting and enjoyable location. Good budget accommodation. We'll be back.

Room Tip: If you are larger than the average person, you may have difficulty accessing the shower (small openi...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Bob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at Comfort Inn London - Edgware Road, responded to this review, May 20, 2013
Dear Guest,

Thank you for such a lovely description of the hotel, its facilities, and the service. We’re glad to know you enjoyed your stay. It looks like the first impression of the hotel wasn't that impressive. Extending the main entrance is one of our goals on the 2013 list.. We highly value our customers and their opinions. Your feedback regarding the hotel interior condition has been relayed to the management.

The Wi-Fi tickets expire in seven days. You do not need to purchase a new ticket from the reception every 24 hours. There are clear instructions on the ticket saying to log out after you’ve used the Wi-Fi, that saves the internet balance else it will continue to run.

Once again we appreciate your comments and recommendation and we’ll look forward for your next visit!
Warm regards,
Abida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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503 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
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English first
Bristol, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 8, 2013

Just returned from a short break, with friends. This was lovely accomodation, rooms are clean and comfortable, continental breakfast was plentiful. Located a 10-12 minute walk from 2 underground stations on edgware road, and also lots of buses stopping outside, giving great access and connections to london. Would happily reccommend to others :-)

  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank louise f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at Comfort Inn London - Edgware Road, responded to this review, May 20, 2013
Dear Louise,

Great to know you had a wonderful time staying with us.
We’re glad to hear your expectations were met, both in regards to the location and the facilities the hotel provides.
Thank you for choosing to stay with us and recommending us on TripAdvisor. Hope to see you soon in near future!

Best wishes,
Abida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed April 30, 2013

Spent Sunday night at the Comfort Inn on the Edgeware Road.
The hotel itself is convenienty situated for Buses and the Underground.
The No 6 which runs every 4 to 6 minutes even on the Sunday is on the doorstep and takes one up the Edware Road to marble arch, Oxford Street, Piccadilly and all the main sights within minutes. The 414 from the same stop taked a different route up parl lane and Hyde Corner, again in Minutes. The nearest tube is the Bakerloo and is approx 500 yards away.
The hotel is very accesible by public transport.
The Hotel is a good walk from the top end of Edgeware road. We just got off at Marble Arch and walked down as we had no idea where it was. We should have stayed on the bus for another 5 or six stops. The further down the road one gets the more ethnic and run down it becomes.
Breakfast is included in the price which is adequate. It is a continental breakfast but there was plenty and at the £50 we paid for a double with breakfast there is little cause for complaint.
The Hotel was clean and the bed comfortable and had a nice bathroom with shower.
The actual outside of the hotel was a bit dissapointing and the halls are dark and narrow, but for the price and just somewhere to lay the head at night it was adequate.
We arrived around 12.30 a little early for our 2pm check in but after our long walk hoped to be able to get in. Our room wasnt ready but there is a luggage room and was allowed to leave our bag whilst we had a walk for an hour. My wife didnt feel too comfortable as there are lots of cafes with people smoking their bongs and it did all seem a bit rough. We jumped on the no 6 and had an hour in Oxford Street.
All in all a good budget hotel and very easy to get to the centre of London and theatre land in no time at all. A nice touch was that in the dining area there is a machine that one can but cut price tickets to the attractions at a reduced rate from.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank tony101775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at Comfort Inn London - Edgware Road, responded to this review, May 5, 2013
Dear Tony,

Thank you for a detailed review on your recent stay with us. Your comments and suggestions are very much valued.

Our commitment to investing in the property will continue in future and hopefully the actual outside will look more welcoming on your next visit. There is a lot more to Edgware road than just cafes and shisha bars. The place is known for its diversity of food traditions and also considered to be the most cosmopolitan area in entire UK.

Once again thank you for recommending our hotel. We trust we will have the opportunity to welcome you back.
Warm regards,
Abida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
3 of 5 bubbles Reviewed April 30, 2013

Note: Comfort inn hotel deduct from my visa twice , they paid me back only once (the mistakenly one)… I paid the whole amount for 3 nights from my visa on the day we reached. But didn’t released one night fees up-to-date!!!!!!!

Do: They are very friendly and helpful… breakfast good enough for us.. clean rooms. Around the hotel you can find everything you need… grocery, petrol station, many restaurants, etc. The price is very good and affordable the place of it end of Edgward Road.

Don't: Very small reception and very narrow left. The room was small but ok for 2 adults one child. (short vacation). They don’t change the sheets daily.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Samer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at Comfort Inn London - Edgware Road, responded to this review, May 4, 2013
Dear Samer,

Thank you for your feedback. Please note that the hotel did not take the payment twice. There was a misunderstanding which was explained to you by the reception on your arrival. The manager at Comfort Inn Edgware Road has also sent you a direct message requesting you to check with your bank. However; we appologise for the misunderstanding.

We have four room types including family rooms for two adults and one child. We’ll make sure to assign you a family room on your next visit. we are appreciative of such feedback and sincerely hope that you will stay with us again in future.

Kind regards,
Abida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winsford, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed April 22, 2013

I booked this hotel through easytobook.com got conformation by text at 15.02 and thought that everything was ok.

We then went to the Theatre and I heard my phone one bell, so I called back to be greated by the most rude girl not English saying they had been trying to phone me all day 15.26 and they had cancelled my booking because they couldnt confirm details and we wouldnt be staying there tonight and put the phone down on me.

I think due to it being the London Marathon weekend that they sold the room for more money so cancelled mine.
In the end we got a room at Grange City hotel, Tower Hill, fantastic
Be aware they could cancel yours!

Room Tip: go somewhere else
See more room tips
  • Stayed April 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank 504147Scottyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at Comfort Inn London - Edgware Road, responded to this review, April 30, 2013
Dear Guest,

We regret you had a bad experience before even arriving to the hotel. The problem rose due to a misunderstaing in your booking details.
As you know the room was booked under your name but the credit card details were someone else’s. In this case we need a written authorisation from the card holder to charge his/her card and this wasn’t provided despite us requesting for it.
Since credit card authorisation is a sensitive issue the hotel is not authorised to proceed with the booking in any circumstances. As you may have noted that the confirmation you received wasn’t sent from the hotel directly. The only way we send out booking confirmations is through a standard email method, not by texting.
At the end of the day we're here to provide the best customer service and make you feel at home but there are few legal issues we always have to stick to in order to avoid any fraud. However; we would like to apologise for the customer service you received and the front desk staff’s behaviour. If you would like to discuss this issue further please feel free to contact the Manager on this email address; ahmed.khan@4chotels.co.uk

Warm regards,
Abida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newtownards, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed April 10, 2013

We arrived several hours before the offical check-in time but were able to leave our bags in the luggage room for free (and the same on our departure day). This is a nice touch as Travelodge now charge you £10.00 for early check-in. Hotel was very clean. Breakfast had enough choices to suffice and there are plenty of cafes nearby if a hot breakfast is preferred. It is about a 5-10 minute walk to both Edgeware Road tube stations and buses to central London are right on the doorstep. I would be very happy to stay here again and would have no hesitation in recommending.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank edinburgh1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at Comfort Inn London - Edgware Road, responded to this review, April 12, 2013
We appreciate your recommendation and it’s a pleasure to know your visit was flawless.

As per the location, it's indeed a plus point for our guests as we’re situated near London’s most of the famous attractions and there are a lot of quirky restaurants on Edgware Road. The area is also famous for its variety of shops. I’m glad to know the luggage room facility added to your convenience.
Hope to see you soon and let me know in advance so I can offer you my assistance.
Many thanks and kind regards,
Abida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helmsley, United Kingdom
Level Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

Needed an cheap and cheerful option for a night in London ready for early train from Paddington. Arrived tired about 10 p.m. to satisfactory, but by no means charming receptionist. Room good for the price - except that someone had been smoking in it. Should have been seen to - I was too tired to ask for another room - just opened the window and went to bed. Breakfast remarkably good for this type of establishment. Same guy on reception as when i arrived. Just as efficient and charmless, but hey - I'd go there again!

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Damian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at Comfort Inn London - Edgware Road, responded to this review, April 12, 2013
Sorry to read the room condition and reception service was less than satisfactory. This is very unusual for Comfort Inn Edgware Road which is a non-smoking hotel and the staff is known to be friendly. The rooms are checked on daily basis and made sure our guests don’t experience any problem on checking-in. But it seems we were not quite up to date during your visit. Thank you for pointing out the flaws. Your feedback is passed on to the concerned departments and they’re looking into the faults you highlighted. But I’m happy to know you’ll be visiting us again. I’ll assure you that your next stay will be far better than the first one.

Looking forward to see you!!
Warm regards,
Abida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn London - Edgware Road

Property: Comfort Inn London - Edgware Road
Address: 450 Edgware Road, London W2 1EG, England
Location: United Kingdom > England > London
Amenities:
Business Center with Internet Access Free Breakfast Restaurant
Hotel Style:
Ranked #668 of 1,086 Hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn London - Edgware Road 3*
Number of rooms: 40
Official Description (provided by the hotel):
Comfort Inn London Edgware Road is situated in London's West End, a hub of everything that makes central London unique and is a favoured starting point from which to tour London. Visit Earls Court, Harrods, Piccadilly, Marylebone, and Paddington, and you'll also be only a stone's throw away from Heathrow Express, marble arch, Hyde Park Corner, Regent's Park, Hotels Near Oxford Street, Lord's Cricket Ground, Madame Tussauds, and Baker Street. This being London's West End, theatre offerings are robust. ... more   less 
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Also Known As:
Comfort Inn Edgware Road Hotel London
Comfort Inn London - Edgware Road England
London Comfort Inn

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