Small apartments
Not the same in the pictures
No one to help picking up the bags and yes its a really long way to the apartment ,big building and old
The location is really good
The smell is bad
The view is terrible
Expedia.com
Taking safety measuresTrip.comExpedia.com
Had a great little apartment, newly refurbished and immaculate.
Well appointed kitchenette with everything, although there was hot plates and a microwave there was no oven unfortunately.
Bathroom was very fresh and clean and the bed comfortable.
Sadly, although I requested a quiet room by e-mail before my visit, and was assured it was on checking it - the reality was that it was on the ground floor and incredibly noisy with London traffic and late night revellers walking right past the window.
Some air- con would have been nice as it was one of the hotter summer nights in London, but if you open the windows the noise increase prevents any sleep anyway.
It would have been nice to have had a phone in the room, if only because it would have been nice to easily contact reception when a late night reveller was hammering loudly and persistently on my door at 1.30am.
There is a handy Sainsburys a short walk away for provisions and it is excellently placed to visit the V& A and Natural History museum - taxi fare is about £4.
Corridors in the building are yet to be refurbished and are rather tatty with grubby worn carpeting. Also Wi-Fi connection is hideously expensive.
Booked 2 apartments for a single night. First thing we noticed was the room looked nothing like the photos on the website, these were obviously refurbished rooms, ours seemed untouched since the 70s. Our 2nd room was ready when we arrived which was of course fine, said we would pick up keys later. When we asked for the keys the night porter said he had no record of our booking, even after showing him our confirmation email he still refused to accept our booking, stating we would need to pay if we still needed a second room. After much discussion he eventually relented and we accessed another room from the 1970s. Would not stay here again.
Shoddy room, doesn't match the pictures at all. Absolutely awful mattress. I've slept on pull out sofas that were more comfortable! No mattress pad and could feel all of the springs inside. Maintenance also came in while we were in the room trying to nap which we didn't appreciate!
I have read a lot of comments about this 'hotel'. It is NOT a hotel and does not claim to offer hotel service. It is a mix of privately owned/occupied apartments, and apartments for let, some of which are privately owned. The website clearly states that linen/towels are changed WEEKLY and that wi-fi is an additional cost - so why complain that linen is not changed daily or that you have to pay for wi-fi?
My guess is that your experience will depend on the particular room you get - which of course you cannot check in advance. Ours was fine - high up away from street noise and clean and well-equipped.
The location is great, reception staff helpful and we never met the cleaning staff.
The apartment gives much more flexibility than a hotel, but the available services are significantly fewer - if you want the services then choose a hotel. We prioritised the flexibility as we were travelling with a young child, and the availability of a kitchen was a real plus.
We will stay again.
After reading all the reviews I was hesitant to even stay here but I couldn't have been more wrong. It is a lovely clean, modern apartment with everything needed for a short break. The kitchen is small but has the basics needed. The location is great (5 min walk from harrods) we will stay here again
