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Chelsea Guest House
Ranked #328 of 1,076 Hotels in London
Certificate of Excellence
Reviewed August 4, 2013

The room we stayed in was very basic, dated and stunk of cigarette smoke, probably why the windows and doors were jammed open.
The staff were very good, except whoever decided it would be a good idea to hoover at 8 in the morning!
it's in an excellent location and has plenty of shops nearby, with Mcdonalds literally on the doorstep, if that's your thing!!

  • Stayed: August 2013
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Thank Readingfc88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea Guest H... L, Operations Manager at Chelsea Guest House, responded to this reviewResponded August 9, 2013

Dear Readingfc88,

We'd like to thank you for giving us your thoughts on your stay at Chelsea Guest House. We are sorry to hear that you had to smell tobacco, we have a strict no-smoking policy throughout the hotel and we strongly enforce it. Though you mention the room was dated, we are currently undergoing renovation works within the guest house to improve rooms and the guest experience, and we are doing so thanks to feedback, such as yours, from previous guests.
As you mentioned we also believe we are located in an excellent location for a short bus ride into the centre of the city, lots of shops and cafés close by and a relaxing environment for when the busy traveller returns from a long day of sightseeing.
We hope that you enjoyed your stay in London and do hope you will come back to visit us and experience our new changes.

Best regards,
Danielle
Operations Manager

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685 - 691 of 1,012 reviews

Reviewed July 11, 2013

Stayed at the hotel mid-week for a gig in Brixton. We were pleasantly surprised with the high standard due to the recent refurbishment (we had a top floor triple room). The standard definitely exceeded our expectation, as the price was very reasonable for London. The staff were really helpful and good location. The only negative was the noise from the traffic, due to the heat the windows had to remain open and traffic bustled most of the night. But overall, we would highly recommend!

  • Stayed: July 2013, traveled with friends
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Thank dizzyrab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea Guest H... L, Customer Service Team at Chelsea Guest House, responded to this reviewResponded July 15, 2013

Dear Guest,

Thank you for taking the time to write such a lovely review of your stay at Chelsea Guest House, your feedback is very important to us. We hope the concert was worthwhile and that Brixton was as fun as always.

We are very happy to see our guests appreciate our efforts to improve the standard of our rooms. After a period of construction, we can now say that we've managed to keep our competitive prices, while offering our guests higher levels of comfort, sparkling new modern bathrooms and a host of added services.
Unfortunately, all our improvement works have not managed to touch on the outside traffic when the windows need to be open, but we hope that the comfort and quality of the rooms will make up for it, and next time we can happily supply a fan to the room if you ask at reception.

So please let us know whenever there is another Brixton gig that you plan to go, and we'll be happy to have you over once again. Until then, all the best!

Best regards,
Paul
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2013

As a regular (almost weekly) visitor (many years now) i'm very happy with The Chelsea Guesthouse Estate.
It does appear Chris (the always hard working manager) offers a perfect service (high score) and his staff is not forgotten.
I've no complaints and I would not dear to consider to go to an other hotel.
Additional, also Lucas the 2nd in line and par example house maid Diana, with her staff, who takes care about the rooms. It;s always proper and oke.
Anyway, it's always a pleasure to arrive at Chelsea's, because I know it's alright there close to the Thames, with trains, buses, opposite the hotel. Prices are fair. No breakfast, but there are plenty of possibilities at Wandsworth Road nearby like Mc.Donalds 20 meters or the usual English continemtal breakfast at the corner in about 100 meters.
Thank You Chris, Lucas, Diana and the others. It's always a pleasure to visit you!
Dirk van der Kooij (business reporter)

  • Stayed: June 2013, traveled on business
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Thank Dirk K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea Guest H... L, Reception at Chelsea Guest House, responded to this reviewResponded July 1, 2013

Dear Dirk,
We are very grateful of your glowing review of Chelsea Guest House and wish to thank you for taking the time to give us this invaluable feedback. There are not many things that we can add to this, other than to confirm that we do our best to give our clients the best experience in London, whether it's for a short business trip or a sightseeing tour. We look forward to seeing you again and hope that you will find that we've maintained and even improved our service and rooms. Thank you once again for this review!
Best regards,
Paul

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Reviewed June 19, 2013

We were doing the moonwalk leaving from Battersea power station so we were walking all night and really needed to relax prior and shower the morning after
Staff very good they had maps ready for us to where we had to walk too to check in for the walk
Would stay again

  • Stayed: May 2013, traveled with friends
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Review collected in partnership with this hotel
Thank Karenza56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea Guest H... L, Manager at Chelsea Guest House, responded to this reviewResponded June 21, 2013

Dear Karenza56,

Thank you for taking the time to review our Guest House, and congratulations for completing the moonwalk 2013!

We are pleased to hear you appreciated the effort our team had gone to in preparing maps for our guests who were doing the moonwalk that evening. We understand how tiring and exhausting the moonwalk is for you all, and wanted to ensure you had all you needed for completing your challenge including directions to and from the start/finishing line.

We hope you are fully recovered and we look forward to you returning to the guest house on your next visit to the capital for another challenge.....or a relaxing visit.

Kind Regards,

Danielle Mort

Operations Manager

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Reviewed June 19, 2013

I stayed here based on tripadvicor.com reviews and overall I was satisfied with my stay. However, I will most likely spend more and stay north of the river the next time I'm in London.

The staff were great -- particularly Danielle.

The price was great for a budget hotel, so I have no negative comments. If people want more, they'll need to pay more.

  • Stayed: June 2013, traveled solo
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Review collected in partnership with this hotel
Thank dwmurray_ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea Guest H... L, Manager at Chelsea Guest House, responded to this reviewResponded June 20, 2013

Dear dwmurray_ca,

Thank you very much for your kind words about your stay at Chelsea Guest House, we appreciate you taking the time to post a review. We do hope you had and enjoyable visit to the capital!

We are pleased to hear you chose to stay at Chelsea Guest House because of the reviews you read on Trip Advisor, we always find honest and reliable reviews, such as yours, are extremely helpful for people when they are looking to make a reservation.

We are delighted you found our budget prices great, and also the service received from the staff. We will of course pass your kind comments on to the relevant people as mentioned in your review.

We do hope next time you are looking for accommodation South of the river, you will come to us. Until then, we thank you once more for the review.

Kind Regards,

Management

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Reviewed June 18, 2013

Always in your disposal the staff of this small hotel is an unexpected surprises for the location of the hotel. The service is excellent. The suggestions of the reception are the best. The guidness in any kind of information precise. I'll be back for this friendly warm atmosphere. I felt wellcome
Roumpini
Greece

Room Tip: Rooms on the first floor backyard are very quiet. Rooms on the last floor are much more confortable...
See more room tips
  • Stayed: May 2013, traveled solo
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Review collected in partnership with this hotel
Thank Roumpini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea Guest H... L, Manager at Chelsea Guest House, responded to this reviewResponded June 19, 2013

Dear Roumpini,

Thank you very much for your kind review about the Chelsea Guest House. We are so pleased to hear that you found our staff helpful and the service provided excellent! We pride ourselves on all the team knowing the local and wider London area well. so we can suggest areas and places to visit, and of course the most efficient way of getting there also, we can also point out the rarely visited places or attractions or as we like to call them 'hidden gems' of the city that many visitors may not be aware of.

We are looking forward to your return to the guest house and thank you once more for your wonderful review.

Danielle
Operations Manager

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Reviewed May 10, 2013

My stay at the guest house was surprisingly good for the relatively low price. I stayed in an ensuite single room, facing away from the main road. So it was not too loud, apart from the McDonalds drive-through next-door.
The room was very clean (and was cleaned every day), with a comfortable bed and a TV. There is free WIFI available.
The staff was exceptionally friendly and helpful.
The only negative points are the location (I needed almost an hour to get there from the city centre when the traffic was bad) and the fact that some of the furniture in my room could have been replaced some time ago (chair was ripped up). Something to put your stuff on in the bathroom would also be a good idea.
But I would certainly stay there again.

  • Stayed: May 2013, traveled solo
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Thank --Regensburg--4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea Guest H... L, Public Relations Manager at Chelsea Guest House, responded to this reviewResponded May 15, 2013

Dear Guest,
Thank you for giving us such an extensive feedback on your stay at Chelsea Guest House. We are very happy to see that you appreciated our strong points, namely customer service, value for money and cleanliness. The thing that determines good location is good transport links and we believe that with the bus network and tubes nearby, we are well connected to the city centre. From the guest house you can be in Trafalgar Square or Waterloo within 30 minutes by bus, though as you mentioned this does depend on traffic, if traffic is bad you can always hop on the underground at the close by Vauxhall station and be within the center within the same amount of time or less.
We hope this wasn't too much of an issue and that you were still able to enjoy your stay. As for the rooms, we are improving many of our standard en-suite rooms at present with the hope that all our guests will enjoy a fresh and modern room with their visit to London.
We hope to see you again soon, and look forward to welcoming you back to Chelsea Guest House.
Best regards,
Paul
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chelsea Guest House

Address: 372 Wandsworth Road, London SW8 4TE, England
Location: United Kingdom > England > London
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#64 Best Value Hotel in London
Price Range: $76 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chelsea Guest House 3*
Number of rooms: 39
Official Description (provided by the hotel):
Welcome to Chelsea Guest House. Chelsea Guest House is conveniently located close to Central London and closer still to the famous and bustling Clapham where you can enjoy the selection of stylish independent boutiques, bars and restaurants on offer to suit every taste and budget. After your long day's sightseeing, a trip to the theatre, shopping or perhaps a visit to the vibrant night-life on offer in London, come back and relax in our warm and friendly guest house where your comfortable bed and well appointed room awaits. Our staff ensure excellent all round hospitality and service. Chelsea is hotel accommodation near to London's finest theatres of the West End, Brixton Academy for music concerts and shopping of the Kings Road and Kensington High Street.So enjoy the convenient location, special comfort and incredible value of the Chelsea Guest House. Contact us directly for special seasonal packages and offers! We look forward to seeing you soon.... ... more   less 
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Also Known As:
Chelsea Guest House Hotel London
Chelsea Hotel London
Chelsea Guest House London, England

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