It's a shame I have to write this review, because this is a very nice, modern and spacious hotel in a great location. I made a booking through expedia where I was given a total figure that I would need to pay at the hotel. When checking in I was told that I would need to pay that figure plus VAT (another 17.5%) plus an additional charge for paying via a maestro/debit card.
I book lots of hotels and have never had to pay more than the quoted rate. There was no ambiguity in the pricing and this is a very clear cut case of me being overcharged. The staff refused to accept my quoted price, despite being presented with my confirmation email. They suggested I contacted expedia after my stay (I did and they correctly told me it was the hotel who was at fault, not them)
When I emailed the hotel after my stay to try and rectify things I was again fobbed off - it would have been a lot easier to refund the incorrect charge rather than stubbornly try to argue that it was justified.
The additional charge for paying via a debit card was small, but ludicrous. Again, I have never heard of this.
FInally, several of my friends who were staying in the same hotel had long waits to check in due to mix ups. I understand it is a new hotel but these kind of mishaps put me off staying again.
- Official Description (provided by the hotel):
- With a sophisticated blend of contemporary style and modern flair, the stunning Grange St. Paul’s Hotel sets new standards for luxury and elegance. Perfectly located in the heart of the City’s financial district yet just moments from the myriad delights of London’s renowned West End, the Grange St. Paul’s provides a perfect venue for any visit to the capital. Deluxe bedrooms and suites provide the ultimate in understated elegance and luxury, whilst a spectacular glass Atrium holds an unrivalled selection of restaurants and bars. ... more less
- Reservation Options:
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- Also Known As:
- Grange St Pauls Hotel
- Grange St. Paul's Hotel London, England