I started off booking this room by phoning the hotel group, then I realised that it was more "cost effective" to join there Premier club rewards as you get a further 10% off and automatic upgrade when possible. I booked a Deluxe double room thinking it would be a tad better than the Travelodge I usually go for in London, I also added to the booking I would prefer a bath to a shower as my partner is disabled.
We got to the hotel very easy, it has good access to transportation (Bus & tube) and was in a nice area we entered the reception which was very modern and clean.
We then got given our keys and from the start the manager was apologising for the room we were to be given as they were very busy that weekend he said it wasn't possible to upgrade to a club room, We were given our keys and proceeded to our room 005. On entering I was gob smacked to say the least, the room was the smallest I have ever stayed in, the bedroom and bathroom (had a shower not a bath) were no bigger than my front room, which isn't that big !! I do not know how they could call it deluxe, on a positive note it had all the facilities that I would expect in any hotel, ok there was an ironing board in the room in the wardrobe but where you would have erected it I do not know, the lighting in the room was very poor
We opened our cases well I say open but there was no room to fully open the case and walk by. The room was cold even though the temperature of the air con was set to 30. My partner was frozen and I checked the air con it was set to cooling and you could not change to heating. I complained and one of the staff rushed behind the screen at the reception and changed a setting and the when I got back the display on the Air con had changed to heating. the room did heat up but was really noisy and kept us awake.
Now the next thing with this room was the bed, this room as I booked it was a deluxe double the bed was definitely not, it was slightly larger than a single but not much I don't class myself as large and my partner is not large either but that night to sleep we had to cuddle up very closely else one move one of us would had been pushed out of the bed, Warwick Davis' and his wife would have struggled to sleep in that bed !! It also didn't help that the window was an old sash window not even double glassed and very leaky my partner complained of a bad neck, when we had a closer look and found mould and peeling wallpaper behind the curtains.
We went for breakfast (having to wait as the restaurant was busy) we went down into the basement down steep stairs the breakfast was ok nothing special and there were no hash browns (one of my favourites). Ok they had had a bit of a rush before we got there but they should still ensure that there were enough food for everyone, the tables looked like they had bought them for a coffee shop and not a dinning room.
I then went to the reception and complained about the room, I was told we would get upgraded but the room would not be ready until 2pm, We went back to our room to get ready to go out sight seeing as we walked back into the reception we were told our new room was ready early, we received the keys and proceeded to the 4th floor.
The rooms were like chalk and cheese, the club room was what I expected of a normal 4 star hotel room, luckily the air con had been set to heat not cold and was working. We left for the day and went out sight seeing.
We slept well that night but I was off to an event that day so my partner stayed in the hotel as she was still tired from Friday night lack of sleep. I left the do not disturb sign on the door thinking that we did not need service. When I got back she said she had been disturbed and someone had tried to enter the room, she also had two phone calls on the room phone asking if she wanted the room serviced which after leaving the do not disturb sign on the door handle I would not have expected.
We slept then went for breakfast the next day, I went and complained about the intrusion into our room and recapped the issues we had with the hotel the house keeping manager said no one had entered the room. the manager was embarrass and said that they had not reached the standard that was expected. I went back to the room and finished packing and we relaxed before leaving, again someone tried to enter the room without knocking even though the sign was on the door and we were nowhere near the vacating time. We went down to the reception and once again complained, the manager was very apologetic and we received compensation, we were given a discount, a bottle of wine and they arranged a taxi to the railway station that turned out to be a Limousine.
I don't like to give bad reviews, I much prefer to give glowing reviews of places when the service is good, In general the service we received at the hotel was really good but the room on the first night spoilt our break.
Subsequently my partner has found her GHD hair straightener's have gone missing when she unpacked her case at home. She had not used them that weekend, there is no point in trying to blame anyone as there is a sign in the room stating you are responsible for the safe keeping of your own property, I have never in all my years of traveling had anything stolen.
To sum up don't let them fob you off with room 005 and read all the other reviews on here, I will not be looking to book this hotel again I will be going back to the Travelodge for my trips to London in the future, I could have saved £100 going to Travelodge even booking up only a few weeks before. I just thought I would book a nice 4 star hotel I now wish I had not.
I have given it a poor rating and not terrible as I get the feeling the front facing staff wanted to give customers a really good service and did care, all this hotel needs it to change the rooms like 005 to single rooms and ensure that the rooms are in good condition, as I have said they have a great location but the finish of our room let them down.
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- Also Known As:
- Shaftesbury Hyde Park International Hotel London
- Shaftesbury Hyde Park International London, England