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“Friendly staff and good service”

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Shaftesbury Hyde Park International
Ranked #298 of 1,067 Hotels in London
Certificate of Excellence
Kuwait City, Kuwait
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Friendly staff and good service”
Reviewed February 10, 2014

The hotel is ideally situated near Bayswater station and Queensway. The staff are pleasant and do their utmost to ensure that expectations are met. They upgraded my room at no charge to a double larger sized suite, which was a great touch. Their standard rooms are small, but I recommend that long-stay travelers in particular ask for the larger room upgrade, as it is well worth it for the extra space.

The bathrooms are clean and well kept and the shower is excellent with constant hot water and good pressure. The only gripes I have are that it is difficult to get to your room when you have a lot of luggage, because even though there is a lift, you still may have to take the stairs on the floor to get to certain rooms. Also, the lift was out of service during my check out period, which was a major inconvenience. Nonetheless, the staff do offer to assist in these circumstances.

One final quip I have is with the breakfast charge, which, at 12 pounds seems a bit pricey, especially considering the fact that certain other hotels in the area offer free breakfast, albeit not full english, like at Shaftesbury. It would be a nice touch to add a more simple breakfast at no charge, in my opinion.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Firas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review, February 13, 2014
Dear Guest,

Thank you for choosing Shaftesbury Hyde Park International for your recent visit to London. We really appreciate your comments and feel very proud that the team at the Shaftesbury Hyde Park International was able to meet your expectations.
We look forward to welcoming you back at the Shaftesbury HydePark International.

Warm Regards

Mandar Dhage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (302)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
London, United Kingdom
1 review
Reviewed February 8, 2014

Hello,I spent a week in the hotel is very clean and hygienic all the workers are very friendly and polite it's a good location,we had a beautiful holiday everything is perfect and not to mention the workers of reception you always welcomed whit a. Smile on your face and very friendly, the recently

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MydyOprea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review, February 10, 2014
Dear Valued Guest


Thank you for taking the time to leave detailed feedback following your recent stay with us at the Shaftesbury Hyde Park International. I was delighted that you enjoyed your stay with us. I have passed on your kind words to my team who take so much pride in ensuring that all of our guests receive only the best in customer excellence.

We all team were glad that your special comment about central location. .

i hope we shall be afforded the opportunity of welcome you back and please do not hesitate to contact me directly.


With kindest regards,


Mandar Dhage
dm.ship@shaftesburyhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed February 8, 2014

Very convenient place to stay - good location (easy reach to both Bayswater and Queensway stations), very helpful and supportive staff, proper breakfast and high standard of room cleaning... Highly recommended...

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oleg G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review, February 10, 2014
Dear Guest,

Thank you for taking the time to write a good review for Shaftesbury Hyde Park international. we are delighted that you had an enjoyable stay with us and that the quality of service you experianced met with your expectation. . We feel proud about our premises is located in the heart of Bayswater, just minutes away from 2 central tube lines with onward connections to all favourit touristic attraction in London . we hope to welcome you back on your next visit to london.


With Regards

Mandar Dhage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 6, 2014

This was our first time to Shaftesbury Hyde Park International. It can be difficult to find a nice hotel in London with a reasonable price. We were SOOOOO HAPPY and surpriced about this hotel. Really really nice reception staff, location next to 2 Tube lines, rooms very nicely decorated and in good shape, free wifi and free breakfast when you book on their website.

The area is also full of good restaurants and shops (try the Greek restaurant close to the hotel, cosy and romantic)

We will definitely stay at Shaftesbury Hyde Park International when we book our next stay in London and it can be recommended for both Business and Leisure. The manager Mandar is also very friendly and would do his best to help you.

THANK YOU FROM VERY HAPPY CUSTOMERS FROM COPENHAGEN :-)

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaxandKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review, February 10, 2014
Dear Valued Guest


Thank you for taking the time to share your experience.

We are delighted to hear that you enjoyed your stay with us and we are especially happy to know that the location made a great impact on you.

I can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

We look forward to welcoming you back to the Shaftesbury Hyde Park International in the near future.


With kindest regards

Mandar Dhage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
1 review
Reviewed February 4, 2014

Our room was upgraded on check in which was great. We chose this hotel both on location & reviews. The hotel was very clean in every respect. Our room was not that big but for the time spent in it was more than sufficient. The bathroom was spotlessly clean and lovely thick white bath towels a treat compared to some hotels! The staff were very obliging when we asked a couple of times for more coffee etc. it was good not to have felt greedy as can be the case. The breakfast was superb a fab start to the day. The staff were always on hand should they be required. Nothing was too much trouble a great weekend we shall be returning as soon as we can. Thank you Shaftbury hotel for making our aniversary weekend feel special. See you soon. Sue P Goucestershire.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review, February 5, 2014
Dear Valued Guest


Thank you for taking the time to share your experience.

We are delighted to hear that you enjoyed your stay with us and we are especially happy to know that the location made a great impact on you.

I can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

We look forward to welcoming you back to the Shaftesbury Hyde Park International in the near future.


With kindest regards

Mandar Dhage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Americana, SP
1 review
Reviewed February 3, 2014

Hello there!

I really enjoyed my stay at this hotel, I've stayed there for two nights, and at my first day I had a problem with my shower, it didn't work properly so I contacted the reception and they were very gentle and polite, they sent someone to help me to carry my luggage and showed me another room that was really good and an amazing shower. I was extremely surprised for the customer services and also the location, it was brilliant my experience with them.

So I hope you guys enjoy it!

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review, February 5, 2014
Thank you so much for your positive feedback.

For us is very important to know how our guest's feel, as our entire team is working very hard to achieve higher percentage of guest satisfaction at all levels.

We will pass on your feedback to the rest of the team & your motivating & encouraging feedback will act as a benchmark for us to maintain at all times.

Once again, thank you very much for your time & we look forward to serve you soon in the near future.

At any future visit to our hotel feel more than welcome to contact me on the below email address,so I can arrange your stay.

With Regards

Mandar Dhage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
124 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed February 2, 2014 via mobile

Our room got upgraded when we arrived to check in, the interior is lush and is very clean, the staff were very polite and friendly. The only problem we had was our debit card got charged twice so for the inconvenience we got free breakfast which would have been £12 per person. Overall was a pleasant stay and it is less than 5 min walk to bayswater underground and surrounded by many fast food shops.

Stayed February 2014, traveled as a couple
Helpful?
Thank StephanieeeannnH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review, February 2, 2014
Dear Guest,

Thank you for taking the time to write a good review for Shaftesbury Hyde Park international. we are delighted that you had an enjoyable stay with us and that the quality of service you experianced met with your expectation. . We feel proud about our premises is located in the heart of Bayswater, just minutes away from 2 central tube lines with onward connections to all favourit touristic attraction in London . we hope to welcome you back on your next visit to london.


With Regards

Mandar Dhage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shaftesbury Hyde Park International

Property: Shaftesbury Hyde Park International
Address: 52-55 Inverness Terrace | Hyde Park, London W2 3LB, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#221 Luxury Hotel in London
#254 Business Hotel in London
#351 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Hyde Park International 4*
Number of rooms: 75
Reservation Options:
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Also Known As:
Shaftesbury Hyde Park International Hotel London
Shaftesbury Hyde Park International London, England

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