Arrived fine shown to room which was ok.
Came back to relax with our children tv didn't work was told noththing could b done and would get refund of £50. Thought great no probs went back to get it was told no and that it was only said as other customers were around got acused if being cinfrontaional and that we were welcome to leave??? :-/
Phoned police who advised us to contact trading standard which will be doing. A free breakie would gave been enough but as a refund was promised then not followed appalling!!! Please choose somwhere else plenty of budget hotels even on same road hope this helps
- Official Description (provided by the hotel):
- Newly refurbished B&B budget hotel located in Kings Cross about two minutes from St Pancras International and Kings Cross station.En suite rooms and free wifi offered in the bedroooms. We offer most importantly clean and affordable rooms in the heart of London. A truly Modern B & B hotel. ... more less
- Reservation Options:
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- Also Known As:
- Excelsior Hotel London England