This is definitely NOT a hotel, it is a very cheap B&B or even a hostel. The reception is upstairs in a room that doubled as the dining room. The place is uninviting and the 2 staff we encountered were unfriendly and unhelpful. They have no customer service skills, discourteous and did not appear to have training in hotel and food administration. One staff member sat and stared at those eating breakfast, the other sat behind a very high bench using a computer and was almost invisible. The breakfast was self-service offering cheap quality cornflakes, orange juice and hard-boiled eggs every single day! (boring) There was cheap tissues as serviettes/napkins on the table. Plastic picnic bowls were available for the cornflakes, the cups were small and some badly stained inside, some of the cutlery was also dodgy which was a concern from a health perspective! The place has no atmosphere and is extremely uninviting and creepy! It obviously has changed hands but needs a completed refurbished and repainted. Our room had been refurbished and was in the basement but no help was offered in getting our luggage downstairs. The room was cold and no attempt was made to make it any warmer. We DO NOT recommend this so-called 'hotel' in it's current state! IT NEEDS A COMPLETE REFURBISHMENT!
- Official Description (provided by the hotel):
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- Also Known As:
- Radnor Bayswater London
- Hotel Radnor Bayswater
- Radnor Bayswater Hotel London, England