I have stayed at this hotel numerous times over the last couple of years when working in the area. I find some of the more negative reviews on here to be different from what I have experienced so I will try and address some of the points raised by other reviewers.
Check-in & check-out - Not had any real issues here. Most of the time things are very smooth. I have had the odd wait of a few minutes when checking out but nothing major. Over the last few months there has been quite a turnover in reception staff, and manager, so I can only assume the issues seen by other people were with the new staff as they were "learning". All current staff are now very efficient
Rooms - I have stayed in a variety of rooms here from basic to suites. I admit that some of the rooms are now begining to show some wear, such as curtain tie-backs missing or toilet roll holders being loose. Probably the best thing to do is report these to reception. Whenever I've reported something in the morning it's been fixed by the time I return in the evening. Also some of the rooms can be noisy as the hotel is located next to the A1. I've nearly always managed to get a change of rooms when I've requested one so have a word with reception if you're not happy. It looks like the much awaited replacement of old style TVs is now underway as when I returned to the hotel yesterday evening there was a brand new flat screen Samsung in the room.
Staff - In general I find all the staff to be good but that could be because I speak to them on a regular basis. I find that smiling at people and saying "good morning" etc works wonders. If you appear unapproachable it's unlikely that staff will engage in conversation with you. I noticed that a few members of staff have been highlighted in previous reviews and agree with the postive comments regarding Tareq, Rita, Shirley etc.I saw one review where Wendy had been mentioned as she was complaining but this is not my experience, I've always found her helpful and friendly. However this did relate to her working on the bar, which brings me on to my next point .....
Bar - This is an area where the hotel could improve. Normally there is only one person on the bar in the evenings. However this person is also responsible for delivering bar meals and it seems that they spend quite a bit of time in and out of the kitchen. This leads to the bar being unattended at times with people waiting up to 10 minutes for a drink. I witnessed a certain "TV star" trying to get service at the bar the other night, after around 5 minutes of pacing up and down he gave up and left. It would make more sense to have a dedicated bar person and serving of food left to someone else, or at least provide cover in the bar during the serving of meals.
Food - Evening meals are usually quite good, if a tad expensive, but they are pretty much in line with other Holiday Inns. Mixed grill is probably the best value on the menu. Room service menu is a little limited but you can also order from the main menu, both are provided in the rooms. Out of all my stays only had one where I've had a long wait, and that was due to the order not being put through to the kitchen correctly. Breakfast is totally self service with hot and cold buffet as pointed out in other reviews.
Wi-Fi - Another area with room for improvement. Costs £10.00 for 24 hours basic, which can be pretty slow. Would like to see this free as a lot of hotels are now offering this but assume they need to change from Swisscom first. Even if it was free in the public areas it would help as a lot of people now use their mobile devices to watch football on Sky since the hotel no longer shows games in the bar.
Priority Club members - Platinum members do get recognition here. They are provided with a tray of chocolate bar, bottle of water and carton of juice. If you don't receive this mention it to reception. Upgrades are provided at times, depending on how busy the hotel is. As with most hotels the shorter the stay the more likely the upgrade.
Apart from the couple of niggles mentioned above the hotel provides a good base for me when working in the area.
- Official Description (provided by the hotel):
- Holiday Inn-London Elstree is situated just off the A1, close to both the M25 & M1 motorways and is only 8 miles from the newly rebuilt Wembley Stadium. Elstree and Borehamwood Railway Station is just 2 miles from the hotel making us the ideal base for both the business and leisure traveller, with London Heathrow and London Luton airportswithin just 30 miles of the hotel. The onsite leisure club boasts a range of facilities including an indoor pool, equipped gym, steam room, spa and luxury beauty treatments. All 135 air-conditioned bedrooms at Holiday Inn Elstree provide television with in-house movies, tea and coffee-making facilities, private dial out telephones, laptop safe, trouser press and hairdryer. The meeting facilities are second to none with reliable support services and conference rooms designed for your comfort with 13 meeting and conference rooms with the flexibility to hold either social or business meetings for 2 to 400 persons. All meeting rooms at Holiday Inn Elstree have natural daylight.O'Sullivans Restaurant is an outstanding place to dine, with a variety of tasty dishes to suit all. Alternatively you can chill out in the bar and lounge area. The car park at Holiday Inn London-Elstree has space for up to 300 cars with specialist disabled facilities. In compliance with English Law smoking is only permitted in designated smoking bedrooms in this hotel. ... more less
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- Also Known As:
- Holiday Inn London - Elstree Hotel London
- Holiday Inn Borehamwood
- Borehamwood Holiday Inn
- Holiday Inn London - Elstree England