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Hilton London Canary Wharf
Ranked #70 of 1,076 Hotels in London
Certificate of Excellence
Reviewed November 24, 2013

Just got back from a stay here for a joint trip down and a visit to the 50th Doctor Who celebration, got a fantastic deal on hotwire but we were still treated the same as any other guest. Perfect service, got a free upgrade as it was our anniversary and some chocolate strawberries that were complimentary- as well as a rose petal heart on our bed on arrival (Which I felt terrible about putting in the bin, but we had to sleep!) Amenities in the room are standard for the Hiltons we've previous stayed in aka a massive wide bed, very comfortable with plenty of pillows and luckily we had a stunning view of the rest of the skyscrapers around the hotel. One minor negative was the parking, it was a little hard to find and I had to run in to find out where to put the car, however having safe and secure parking under the hotel was a great surprise. There were plenty of spaces there, even with a meeting going on in the hotel. Didn't hear the DLR at all, even facing it but maybe we were too high up to hear it. All in all a great stay, really made the weekend- I'd stay again in a heartbeat.

  • Stayed: November 2013, traveled as a couple
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Thank 15Samantha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OliverStockland, Manager at Hilton London Canary Wharf, responded to this reviewResponded November 25, 2013

Thank you for taking the time to review the hotel following your recent stay. I am glad you enjoyed your visit. With regards to your comment on parking, please note that the car park belongs to the apartment buildings next to the hotel. The hotel only has 25 allocated parking spaces the rest belong to the residents of the adjacent apartment building. The hotel operates a first come, first served system for parking.

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2,127 - 2,133 of 3,568 reviews

Reviewed November 21, 2013

The rooms are quite typical of recent hotels decorated in boring beiges and brown. The hotel is next to the DLR such that the room rumbles every time the train passes by your window. They offer you slippers (which I think is essential for carpeted rooms...) but no bathrobe. The toilet was the classical example of British plumbing- when you flushed the toilet, there was the rumbling of a 747 coming out of the shower plumbing. The staff were all extremely helpful and knowledgeable.
PS: I searched everywhere for the hair dryer which is (of course! the perfect location) is located in the desk drawer...

Room Tip: Try to be on the other side of the DLR in order to have some quiet.
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  • Stayed: November 2013, traveled on business
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1  Thank Kaz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OliverStockland, Manager at Hilton London Canary Wharf, responded to this reviewResponded November 25, 2013

Thank you for your feedback which certainly helps us to monitor and improve our services. I am sorry to read that the service received did not match up with your expectations. This is not indicative of the usual feedback we receive from Tripadvisor reviewers. Should you wish to return in the near future, I recommend you request a room with a view and we will do our best to accommodate, availability permitting.

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Reviewed November 19, 2013

Have just returned from weekend stay in group of 48. We arrived ahead of schedule but everyone was roomed straightaway. The hotel is well positioned on the Jubilee Line which gives instant access to downtown London but also gives the benefit of being in the quieter area of Canary Wharf. The rooms and breakfast were excellent and I would recommend the hotel to anyone.

Room Tip: If you are a light sleeper then ask for room at back as the Dockland Light Railway passes the front...
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  • Stayed: November 2013, traveled with friends
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Thank Ronster1357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OliverStockland, Manager at Hilton London Canary Wharf, responded to this reviewResponded November 20, 2013

Thank you for taking the time to share your comments and rating of our hotel. I am pleased you enjoyed your stay in particular the location, the room and breakfast.

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Reviewed November 19, 2013

Fantastic hotel, let the hotel know beforehand that is was my birthday, anniversary and wife's birthday all wrapped up in one for our weekend away in London. Booked an Executive room, wasn't disappointed spacious, well furnished and clean. The room was on the 11th floor and had fantastic views looking directly over the canals and the Shard in the distance. The hotel left rose petals on the bed which was a nice touch and later on provided strawberries dipped in chocolate as a celebration. The staff were very welcoming, especially the girl who greeted us in the reataurant and I had a fanstastic English cooked breakfast. The restaurant was very busy for breakfast but the staff were great looking after us.
We didn't eat in restaurant in the evening but we did make use of the Executive Lounge which was great for afternoon tea but very busy later on, but yet again great staff kept everything topped up.
Couple of downsides.....we only had 1 dressing gown in the room, not great for 2 people! and the in the lifts the Executive floors were displayed as 12,13 & 14 so felt like we didn't have an Executive room...I'm sure we did though ;-)

Room Tip: Stayed in room 1101 ...end of corridor overlooking the canal...great room!!
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  • Stayed: November 2013, traveled as a couple
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Thank Charlie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OliverStockland, Manager at Hilton London Canary Wharf, responded to this reviewResponded November 20, 2013

Thank you for choosing our hotel to celebrate your special occasion. It is a pleasure to read how much you enjoyed your stay especially the Executive room, the Executive lounge and breakfast in the restaurant. I am pleased the team looked after you both and I have taken this opportunity to share your feedback with them.

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Reviewed November 18, 2013

Lovely hotel, bed very comfy, room clean, service very good and it was very close to the O2 Arena which was perfect for us. The only negative I have is the price of the drinks in the bar - £32.70 for 2 large gin and tonics. One large gin was £7.20 and one normal size tonic was £9.15. (No that isn't a typing error) I couldn't believe my eyes - what a joke! I'd stay again but wouldn't use the bar as it's a total rip off. When I queried the cost in the bar the waitress giggled in embarrassment and said yes, the drinks are very expensive.....

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank ABurley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OliverStockland, Manager at Hilton London Canary Wharf, responded to this reviewResponded November 20, 2013

Thank you for taking the time to share your experience, I am glad you enjoyed your stay and found your room to be clean and service very good.

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Reviewed November 17, 2013

Me and my boyfriend loved this hotel. As soon as we entered we were greeted kindly by the receptionist who also let us know of the good news of being upgraded to an executive room on the 13th floor. The room had everything we needed and everything was really clean. Comfy room and bed and great channels on the TV, We loved being able to use the gym and steam room. Wasn't far at all from the O2 where we were heading. From our floor we were unable to hear the DLR. In the morning the breakfast was amazing! So much choice and variety and all fresh. It had me full for all of the rest of the day. It's in such a nice area of London. When we are feeling rich enough to attend the Hilton again, we shall be heading back here again :).

Room Tip: Try and get an executive room!
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  • Stayed: November 2013, traveled as a couple
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Thank 121Shan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OliverStockland, Manager at Hilton London Canary Wharf, responded to this reviewResponded November 20, 2013

We are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback. It will be a pleasure for me to share your comments with the entire team.

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Reviewed November 16, 2013

We can absolutely recommend this hotel. Altough we only stayed here for one night we were very satisfied with the quiet location and the access to O2 arena. Contemporary decoration in the room with several comfy pillows, clean carpets and bathroom pleased us during our stay. Top of that breakfast was truly delicious with ample choice of hot and cold meals juices, fruits etc.
At the airport my wife noticed she left her Omega watch and wedding ring in the room. Immediately called Hilton Canary Wharf and they promised they will check it. We were concerned but after we landed in Budapest we found a soothing reply in our mailbox from the hotel. They put the jewelry into the safe and offered several ways of delivery. Thank you very much Ms. Aneta M. and Ms. Tina B. and also the housekeeping team. Overall this hotel was a very nice experience!

  • Stayed: November 2013, traveled as a couple
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Thank Karoly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OliverStockland, Manager at Hilton London Canary Wharf, responded to this reviewResponded November 20, 2013

Thank you for your lovely comments about the hotel and for sharing your great experience. I have shared your comments with both Aneta and Tina. We look forward to welcoming you back to the hotel in the near future.

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Additional Information about Hilton London Canary Wharf

Address: South Quay, Marsh Wall, London E14 9SH, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Family Hotel in London
#67 Luxury Hotel in London
#77 Romantic Hotel in London
#164 Business Hotel in London
Price Range: $139 - $557 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Canary Wharf 4*
Number of rooms: 282
Official Description (provided by the hotel):
Situated conveniently in the heart of London’s business district, Hilton London Canary Wharf is an obvious and popular choice for business visitors. As one of our guests you will have access to a high-speed internet connection, spacious desks to work from, a 24-hour business center and many other comforts. Rooms are fitted with a widescreen TV and an alarm clock that lets you plug in your MP3 player, meaning you can wake up to your favourite music.When you’re not busy working, make the most of the sauna, steam room or work out in the well-equipped fitness center. Or sip on a well-earned cocktail in the very popular Canary Wharf restaurant, Cinnamon. Hilton London Canary Wharf is very close to the O2 Arena and Westfield shopping complex in Stratford. This hotel is a great choice for anyone wanting to be close to where business happens but not too far from all the tourist attractions. ... more   less 
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Also Known As:
Hilton London Canary Wharf Hotel London
Hilton International London
London Hilton
Hilton Canary Wharf
Canary Hilton Wharf
Hilton London Canary Wharf England

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