We stayed for 3 nights at the plaza. Overall is was a great stay. We had requested an early check in which was not possible. Which I totally understand but when we got into our room at 2 the linen still had to be changed, which was also fine we were just glad to be able to settle in after travelling for 35 hours. The confusion that followed I can only say the right hand obviously does not talk to the left hand.
We were contacted 2 weeks prior to arriving and offered an upgrade for £20 per night for a balcony room with a view. When we checked in we were told we had a river view with no balcony. I had to produce the email from the plaza to prove we had upgraded and was told we would not be charged the extra because of the confusion.
We had asked for our luggage to be brought to our room, after 1 hour we contacted them and it was then brought to our room. After about 1/2 hour our linen was changed so we were all settled.
Then after 2 hours we got a phone call asking would we like our luggage and our linen changed.
We advised that this had already been done. The next morning as we were in an apartment with washing up facilities I asked for a tea towel to wipe the dishes and also we had a hair dryer but no PowerPoint anywhere near a mirror. A room attendant and said there would be a PowerPoint somewhere near a mirror but could not find one. Then they brought me an extension cord. I also got the tea towel. About an hour later we got a phone call asking if we would like an extension cord and a tea towel.
When we checked out we had been charged for the upgrade but also totally mucked up the bill. We actually had a credit when we should have owed £52. It was eventually sorted out.
We actually loved the location of this hotel, walked to vauxhall station, ate at the Italian restaurant under the station which was excellent. The rooms were very nice. The problems were all communication between front office staff and also between housekeeping.
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- Also Known As:
- Plaza On The River - Club And Residence Hotel London
- Plaza On The River London, England