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Plaza on the River
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Reviews (1,695)
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Reviewed December 2, 2012

I stayed here mid-week before an early meeting the next day. It's a hotel I've used previously and enough time has elapsed to be able to write another review on here.

The good news is that it is still brilliant and completely deserving of its very high ranking for all London hotels.

Sitting in the armchair in the cavernous lounge of the suite, looking out through the floor to ceiling window, across the Thames to the Houses of Parliament, I've been trying to work out just why this property gets it so bang on in terms of delivery a unique and exceptional guest experience.

Firstly, the suites are huge. A 1 bedroom suite is - according to the website - 65m2 and a 2-bedroom suite is 85m2 which for any hotel, let alone one in the centre of London, are simply massive. However, it is the way that the space is laid out; the interior design is beautifully implemented, with high quality fixtures & furnishings that are laid out in a way that makes you feel that you are always at the centre of the room. With the hardwood floors, just walking around feels almost regal.

Secondly, the staff. Plaza on the River is integrated with Park Plaza Riverbank and I imagine shares a lot of front and back end guest services but the staff in the POTR side have that little extra something. I think it is an awareness of the profile of their guests and how to deliver customer service that is professional & personal without being intrusive or sycophantic. All the staff greet you in passing with a genuine hello and those on the front desk are very diligent and attentive. They are clearly very aware of their position as a premier London hotel destination and that having got into the top percentile of all London accommodation, in order to stay there you have to deliver excellent customer service on a consistent basis.

On this stay, there were a couple of very small observations I would highlight; the complimentary water has changed. It used to be Voss (still served in the restaurant) but the 2 bottles in the room are now - from memory - Hildon. The bottles are a smaller size and it doesn't taste as good (crickey, I'm beginning to start to sound like Michael Winner). Also there didn't appear to be the usual in-room welcome gift that is afforded to Concierge level guests. This can be something as simple as a little box of chocolates or a dessert treat from the chef's considerable repertoire. As well, the pens on the notepads have changed from POTR branded ones to unbranded and inferior quality thinner ones.

These are small points and perhaps unlikely to be noticed by most people. I reference them to show that guests do notice these things and I hope that they aren't a putative attempt at cost saving.

The location and view could sell a stay here on their own and I've never grown tired of sitting out on the balcony having an early morning Nespresso and reading the paper. However, I think the real selling point is that the overall guest proposition makes you feel relaxed & refreshed like no other hotel.

It is a true home from home.

  • Stayed: November 2012, traveled on business
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3  Thank Propaganda_Machine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012

Stayed for 6 nights in a one bedroom apt with view of the Thames. Very clean and spacious. Well appointed bathroom with good shower and separate tub. Well equipped kitchen with Nesspro coffee maker, dishwasher and even a washing machine. The plates and glassware were good quality and in excellent condition. Every morning there were free newspapers, pastries and orange juice near the elevator. At check-in we were given a voucher for 2 free beer/wine, and also a 25% off coupon for dinner in the hotel restaurant. Nightly turn down service with chocolates. Housecoats provided. Very comfortable place. Flat screen tvs in living room and bedroom. Welcoming and friendly staff. The cleaning staff did a very good job every day. 15 minute walk to the Parliament bldgs, 10-15 minutes to Vauxhaul station, 15 minutes to Imperial War Museum. About 30 minutes walk to Tate Modern, right across river from Tate Britain.

Stayed: November 2012, traveled as a couple
Thank Bonn_87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012

After staying 4 nights at the Plaza on the River, I don't think I can ever go back to staying in a standard hotel bedroom again! These suites - actually extremely spacious apartments - are just wonderful. The view is amazing - we looked across the Thames to Parliament and Big Ben, and everything is spotlessly clean, with top of the range kitchen appliances, and good quality furniture and bedding, as well as all the usual flat-screen tvs etc.

The staff are friendly and helpful, with nothing being too much trouble. I know a lot of people say that a hotel is only a bed for the night, but it does make a huge difference when you can prepare a light meal, breakfast, etc, and are more than happy to spend a few hours relaxing in a lovely suite, with such a view. I was recovering from surgery, and so didn't want to be out and about all the time, and staying here was really a total tonic! My thanks to the lovely Barbara for our upgrade.

Room Tip: Get a river view towards Big Ben.
  • Stayed: November 2012, traveled as a couple
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2  Thank 816CarolineN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2012

I stayed here for a function and was upgraded to a suite, which was much appreciated. The suite came complete with kitchen - washer/dryer, microwave, cooker, fridge and crockery. Such an apartment would be welcome to those who travel with young children. The breakfast was well worth an additional £10 - fresh fruit, meats and bread and the most delicious smoothies. I had a lovely view of the river, but my only reservation is that for light sleepers the hotel is very near to a railway. The hotel is located a short walk from Vauxhall tube station.

Room Tip: For bookings on the day, the prices start to decrease after about 11 am
  • Stayed: November 2012, traveled on business
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Thank RamblingAroundAgain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2012

We Arrived on the Friday afternoon, we had booked a 1-bedroom apt for 2 adults & 1 child but on arrival we were told we had been given a free upgrade to a 2 bedroom/balcony & thames view. The apartment was great and the extra bedroom/bathroom made a big difference. The apartments have tv in the bedrooms & living room space, a full kitchen with good appliances (dishwasher/washing machine/coffe maker/toaster/fridge-freezer). Main bathrrom had a bath & separate shower (easily big enough for two) with plenty of towels which were changed daily if used. From the balcony/terrace you could see the London eye/houses of parliment/big ben and all were easily with walking distance. Our only gripe was with the underground, we bought a family w/e ticket and hardly used it but when we did need ti use it on the Sunday for our return journey to Euston (from Waterloo) the service was limited and we ended getting a taxi from charing cross - we would not get a w/e ticket again.
All in all we had a fantastic stay at Plaza on the river and hope to stay there again in the near future, but maybe next time it will be adults only so we can use the hotel bar & restaurant.

Room Tip: Don't buy the underground w/e ticket. Book a river view with balcony/terrace, well worth it.
  • Stayed: November 2012, traveled with family
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1  Thank trubby01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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